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Added 2 mins ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 35 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style
Added 35 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style
Added 35 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style
Added 35 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style
Added 35 mins ago
Lead Product Manager (SaaS & AI Agent)
CWILL
Remote, United States
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style
Added 1 hour ago
AT
B2B Paid Media & Performance Associate
Auto Truck Group LLC
Mount Laurel, NJ
- $72,950 to $103,955 USD / year
Build, launch, manage, and optimize campaigns across Google Ads, LinkedIn Campaign Manager, Display, Video, Programmatic, CTV/OTT, and emerging digital advertising platforms.
Added 1 hour ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 1 hour ago
Data Analytics and AI Integrator
Credence
Washington, DC
Lead and integrate contractor Data and AI execution across SAF/CNZ, SAF/CNB, SAF/CNS, and program-management activities, coordinating priorities with the applicable division leads and the…
Added 1 hour ago
Systems Engineer B-2 (WBZ) 01.6.07
Credence
Tinker Air Force Base, OK
Provide technical support to Systems Engineering Technical Reviews (SETR), including but not limited to IBR, SRR, SFR, PDR, CDR, FCA, SVR, PCA and TRRs. Support includes rigorous technical…
Added 1 hour ago
Program Manager - Aircraft Installation B-2 (WBZ) 01.6.06
Credence
Oklahoma City, OK
Credence has an upcoming need for a Program Manager - B-2 Aircraft Installation (WBZ) at the principal level to support the B-2 Division who is responsible for the modernization, test,…
Added 1 hour ago
Systems Acquisition Manager CROWS 7.13
Credence
Wright-Patterson Air Force Base, OH
Providing support to review products that include the following: technical evaluations/plans; engineering studies, reports and analyses; acquisition plans; and other program/technical…
Added 1 hour ago
Product Support Manager AFLCMC/LG 11.13
Credence
Wright-Patterson Air Force Base, OH
Develop tools and center-level processes to standardize key product support procedures across AFLCMC and support program office execution of product support tasks.
Added 1 hour ago
Logistics Manager/Design Interface Support Manager AFLCMC/LG - 11.5
Credence
WPAFB, OH
Credence has an immediate need for a Logistics Manager/Design Interface Support Manager at the principal level who will be primarily responsible for supporting the Air Force Life Cycle…
Added 1 hour ago
General Foreman/Construction Manager | Fast Hiring | Great Opportunity
Aerotek
Fremont, CA
…days a week (additional $500 a week) Summary The Construction Manager is responsible for leading on-site construction activities, ensuring tracker systems and associated scopes are…
Added 3 hours ago
C|
Sr. Talent Acquisition Specialist
Connexity | Skimlinks, a Taboola company
Remote, United States
- $135,000 to $150,000 USD / year
…ShopYourLikes, Taboola) attract and retain top talent across both technical and non-technical functions, with a focus on building strong pipelines, improving process efficiency, and…
Added 5 hours ago
IG
UKG Testing Lead
Insight Global
Remote, United States
- From $60 USD / hour
We are seeking a senior Program Quality Engineering Lead / End-to-End Testing Manager to support a large-scale global workforce management transformation.
Added 6 hours ago
B2B Lead Fulfillment Associate
ShipBob, Inc.
North Aurora, IL
…employee’s success in their career. This role reports to the Area Manager. The backup for this role is the Area Manager, Fulfillment…
Added 7 hours ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
FORT ATKINSON, WI
- $95 USD / hour
Added 7 hours ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
APPLETON, WI
- $95 USD / hour
Added 7 hours ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
GREEN BAY, WI
- $95 USD / hour
Added 7 hours ago
Manager IT Security
PROMEGA CORPORATION
MADISON, WI
Added 7 hours ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
MADISON, WI
- $95 USD / hour
Added 7 hours ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
MADISON, WI
- $95 USD / hour
Added 7 hours ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
MILWAUKEE, WI
- $95 USD / hour

CWILL

Lead Product Manager (SaaS & AI Agent)

Remote, United States

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Job details

Experience: 5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Posting language: English
Posted: Sep 21, 2026

Original job description

About the Role This is CWILL's first US-based platform PM, and it's a P0 hire that reports directly to the CEO. Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next. The one-line mission: partner with CWILL's Platform Engineering team to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building

Cross-Product Platform Design

Design end-to-end customer journeys that span multiple CWILL products - for example: shipment delay → support escalation → compensation → review recovery, or VIP churn risk → marketing suppression → human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the engineering team: we're not building another chat interface - we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Engineering Partnership

Translate fuzzy merchant problems into crisp platform capability requirements the engineering team can build against
Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

What We're Looking For

5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a distributed engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Experience in the Shopify / DTC ecommerce ecosystem (Klaviyo, Yotpo, Aftership, Loop, Narvar, or similar)
Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience

Who You Are

Startup mindset - you're comfortable making decisions with incomplete information and iterating fast
You think in customer outcomes, not feature lists
You'd rather spend a day with a merchant than a week writing specs no one's validated
Big company or startup background doesn't matter - ability and judgment do

Starting Pay: 150K-200K depends on experiences, open to negotiation

401(k)
PTO
Paid Holidays
Insurance

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