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Added 1 min ago
Patient Scheduler - ORTHO SWIFT
Providence St. Joseph Health
Richland, WA
Under the general direction of the Practice Manager/Administrator and/or the Provider, schedules follow-up visits, diagnostic testing and procedures, hospital procedures and hospital…
Added 1 min ago
Coder - KC CODING
Providence St. Joseph Health
Richland, WA
Under the general supervision of the Kadlec Clinic Billing Manager, analyzes, codes, and compiles medical records to document patient condition and treatment in Family Practice, Specialty…
Added 1 min ago
RN Care Manager - Clinical Resource Management
Providence St. Joseph Health
Richland, WA
RN Care Manager - Kadlec Regional Medical Center - Richland, WA
Added 7 mins ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 11 mins ago
R
Store Manager
Rent-A-Center
Dayton, OH
- From $54,001 USD / year
Completion of RAC's Store Manager Development Program
Added 15 mins ago
GA
Occupational Therapist (OT)
Genesis Administrative Services LLC
Maynardville, TN
- $55 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 15 mins ago
GA
Physical Therapist
Genesis Administrative Services LLC
Beckley, WV
- $43 to $51 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 15 mins ago
GA
Occupational Therapist (OT)
Genesis Administrative Services LLC
Fredericksburg, VA
- $40 to $46 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 15 mins ago
GA
Occupational Therapy Assistant (COTA)
Genesis Administrative Services LLC
Hillsboro, KS
- $30 to $35 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 15 mins ago
GA
Physical Therapist Assistant (PTA)
Genesis Administrative Services LLC
Fredericksburg, VA
- $28 to $31 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 15 mins ago
Janitorial Lead Worker
Fora Pathways Inc
Central Islip, NY
for the Disabled (NYSID) program, a nonprofit organization that advances employment opportunities for
Added 16 mins ago
W
Shift Lead
Walgreens
MADISON, WI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
MADISON, WI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
KATY, TX
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Pharmacy Operations Manager
Walgreens
MISSOURI CITY, TX
- $22.5 to $35.75 USD / hour
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a…
Added 16 mins ago
W
Shift Lead
Walgreens
YORK, PA
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
MINNEAPOLIS, MN
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
MINNEAPOLIS, MN
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
GEORGETOWN, KY
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
CHICAGO, IL
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
CHICAGO, IL
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 16 mins ago
W
Shift Lead
Walgreens
CRYSTAL LAKE, IL
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 26 mins ago
GA
Occupational Therapist (OT)
Genesis Administrative Services
Fredericksburg, VA
- $40 to $46 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 26 mins ago
GA
Physical Therapist
Genesis Administrative Services
Beckley, WV
- $43 to $51 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 26 mins ago
GA
Occupational Therapist (OT)
Genesis Administrative Services
Maynardville, TN
- $55 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.

CWILL

Lead Product Manager (SaaS & AI Agent)

Remote, United States

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Job details

Experience: 5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Posting language: English
Posted: Sep 21, 2026

Original job description

About the Role This is CWILL's first US-based platform PM, and it's a P0 hire that reports directly to the CEO. Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next. The one-line mission: partner with CWILL's Platform Engineering team to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building

Cross-Product Platform Design

Design end-to-end customer journeys that span multiple CWILL products - for example: shipment delay → support escalation → compensation → review recovery, or VIP churn risk → marketing suppression → human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the engineering team: we're not building another chat interface - we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Engineering Partnership

Translate fuzzy merchant problems into crisp platform capability requirements the engineering team can build against
Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

What We're Looking For

5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a distributed engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Experience in the Shopify / DTC ecommerce ecosystem (Klaviyo, Yotpo, Aftership, Loop, Narvar, or similar)
Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience

Who You Are

Startup mindset - you're comfortable making decisions with incomplete information and iterating fast
You think in customer outcomes, not feature lists
You'd rather spend a day with a merchant than a week writing specs no one's validated
Big company or startup background doesn't matter - ability and judgment do

Starting Pay: 150K-200K depends on experiences, open to negotiation

401(k)
PTO
Paid Holidays
Insurance

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