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Added 4 mins ago
Sr. Manager, Acceptance Solutions Sales Executive
Visa U.S.A. Inc.
Atlanta, GA · Austin, TX · Denver, CO · San Francisco, CA
We are seeking a highly motivated and experienced Relationship Manager focused on driving Visa Acceptance Solutions revenue growth across our Emerging Merchant and Partner portfolios in…
Added 4 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
Jobgether
Remote, United States
As a Senior Manufacturing Manager, you will lead strategic manufacturing and supply chain transformation initiatives, driving operational excellence across a complex, multi-site…
Added 7 mins ago
SF
Project Support Manager (AFSCME)
San Francisco Bay Area Rapid Transit District (BART)
Oakland, CA
- $75.19 to $91.39 USD / hour
…health benefits, paid time off, and the CalPERS retirement…
Added 10 mins ago
Merrill Advisor Development Program - Financial Advisor: Greater Kansas City Market
Bank of America
Leawood, KS
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
Added 11 mins ago
Program Manager - Pediatrics (Kansas LEND and Community-Based Programs)
University of Kansas Medical Center
Kansas City, KS
Added 11 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Cold Process Operations group and will…
Added 11 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Hot Process Operations group and will…
Added 11 mins ago
IDP Program Manager II - Digital Twin and Digital Manufacturing
Wichita State University
Wichita, KS
Added 16 mins ago
FM
Case Manager RN - Travel Nurse
Fusion Medical Staffing
Santa Barbara, CA
- $2,424.26 to $2,579 USD / week
Fusion Medical Staffing is seeking a Case Manager RN for a 13-week travel assignment in Santa Barbara, CA. As a member of our team, you'll have the opportunity to make a positive impact on…
Added 24 mins ago
UB
Elite Stylist
Ulta Beauty, Inc.
Cincinnati, OH
- $11 to $18.4 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 24 mins ago
Stylist
Ulta Beauty, Inc.
Concord, NH
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 24 mins ago
UB
Master Stylist
Ulta Beauty, Inc.
Cincinnati, OH
- $11 to $17.2 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 26 mins ago
Tent and Mezzanine Structure Foremen
InProduction
Phoenix, AZ
…reputation. This position reports directly to the Operations…
Added 29 mins ago
Residential Construction Project Manager
Innovative Staffing Solutions LLC
Salem, OR
We are seeking a Residential Construction Project Manager for our growing practice in the Willamette Valley.
Added 29 mins ago
Electrical Superintendent
Innovative Staffing Solutions LLC
Salem, OR
Provides technical information to the Project Manager for RFI's, change orders, submittals, operation and maintenance manuals, etc.
Added 29 mins ago
DO
Senior Engineer, WR
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Pearblossom Project Headquarters (PBPH), supervises engineering tasks and office contract administrative duties for all PBPH construction…
Added 29 mins ago
DO
Chief, Radiologic Health Branch
Department of Public Health
CA
- $14,565 to $16,547 USD / month
The Environmental Program Manager II serves as the RHB Chief, providing management and leadership for RHB’s statewide radiologic health programs, supervising a highly technical,…
Added 29 mins ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
Division of Operations and Maintenance, Assistant Division Manager – Power Operations Management, Power Systems Planning & Contracts Branch, Power Planning Section, Power Resources Unit,…
Added 29 mins ago
DO
Contracts Analyst
Department of Water Resources
CA
- $6,031 to $7,547 USD / month
Under the direction of the Manager, Contract Services Section, the incumbent performs the more responsible, varied, and complex technical and analytical contracting, procurement, and…
Added 32 mins ago
Technical Program Manager
Fractal Analytics Inc
NJ
Technical Program Management (Analytics & BI) - Must have
Added 32 mins ago
Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
Added 32 mins ago
Assistant Manager, Petroleum Terminal
Crowley Maritime Corporation
Seattle, WA
Responsible for assisting the Manager, Petroleum Terminal with managing and overseeing activities relating to operations, inspections and maintenance for a specific region.
Added 34 mins ago
UB
Stylist
Ulta Beauty, Inc.
Cincinnati, OH
- $11 to $16.3 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 34 mins ago
Assistant Stylist
Ulta Beauty, Inc.
Bastrop, TX
…service, and the aptitude and willingness to learn additional technical skills and product…
Added 35 mins ago
Stylist
Ulta Beauty, Inc.
Dania Beach, FL
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…

CWILL

Lead Product Manager (SaaS & AI Agent)

Remote, United States

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Job details

Experience: 5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Posting language: English
Posted: Sep 21, 2026

Original job description

About the Role This is CWILL's first US-based platform PM, and it's a P0 hire that reports directly to the CEO. Your job is not to build the data infrastructure - our platform engineering team handles that. Your job is to turn what they've built into something US merchants actually want to use and pay for. You'll define the cross-product customer journeys, design the AI Agent use cases, co-own the GTM strategy, and spend real time with merchants figuring out which platform capabilities are worth building next. The one-line mission: partner with CWILL's Platform Engineering team to turn our shared data, AI, and infrastructure capabilities into an integrated customer platform for global ecommerce brands.

What You'll Do Customer Discovery

Go deep with US mid-market Shopify merchants - understand why they run multiple tools in parallel, which workflows are still manual, and where they'd actually trust an AI Agent to act autonomously
Spend time with Sales and CS, not just in internal meetings; validate use cases with real lighthouse customers before building

Cross-Product Platform Design

Design end-to-end customer journeys that span multiple CWILL products - for example: shipment delay → support escalation → compensation → review recovery, or VIP churn risk → marketing suppression → human outreach
Own the unified platform experience: information architecture, navigation, cross-product workflow design
Define what the AI Agent should do, what it should surface for human review, and how merchants understand what happened and why

AI Agent Product

Define Agent tasks, tool-calling scope, user permission and approval flows, error handling, and human escalation logic
Design the merchant-facing onboarding experience for AI features; set the bar for what "the Agent completed the task successfully" actually means
Communicate clearly to the engineering team: we're not building another chat interface - we're building an Agent that completes a measurable merchant task

GTM & Commercialization

Own platform packaging and pricing decisions: what's included in base plans, what belongs in higher tiers, and how to sell a suite instead of individual apps
Define the Lighthouse Customer program and expansion ARR playbook
Partner with Sales and CS to drive cross-product attach rate

Engineering Partnership

Translate fuzzy merchant problems into crisp platform capability requirements the engineering team can build against
Co-own prioritization decisions - not by escalating, but by building shared judgment on what's a real customer problem vs. a nice-to-have
Reduce information loss across time zones through clear written specs and documented decisions

What We're Looking For

5–8 years of product experience, with 2+ years building AI or LLM-powered products from 0 to 1
Background in B2B SaaS - ideally multi-product customer platforms (Customer 360, workflow automation, unified inbox, CRM, cross-product journeys, or AI copilot/assistant features)
Proven ability to do real customer discovery: talking to merchants, running pilots, and turning ambiguous feedback into a clear roadmap
Fluent in AI application product design - agent task definition, tool calling, human-in-the-loop flows, trust and explainability - without needing to build the underlying model infrastructure
Comfortable working across time zones with a distributed engineering team; able to reduce coordination overhead through strong written communication
Heavy user of AI tools (GPT, Claude, Gemini, etc.) - not as a technical requirement, but as a working style

Nice to Have

Experience in the Shopify / DTC ecommerce ecosystem (Klaviyo, Yotpo, Aftership, Loop, Narvar, or similar)
Seller perspective - has run an online store or worked directly with ecommerce merchants
MarTech or post-purchase SaaS background (marketing, support, reviews, retention)
End-to-end B2B AI Agent product launch experience

Who You Are

Startup mindset - you're comfortable making decisions with incomplete information and iterating fast
You think in customer outcomes, not feature lists
You'd rather spend a day with a merchant than a week writing specs no one's validated
Big company or startup background doesn't matter - ability and judgment do

Starting Pay: 150K-200K depends on experiences, open to negotiation

401(k)
PTO
Paid Holidays
Insurance

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Skills

Go
Shopify
Sales
Information architecture
Workflow
Onboarding
Packaging
Prioritization
Communication skills
Klaviyo
Negotiation

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