Coordinator – TempAlert Repairs & Maintenance

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary The TempAlert Repairs & Maintenance (TARM) team is a multifunctional team that supports the break, fix and installation activities for the temperature monitoring equipment onsite at CVS/pharmacy and MinuteClinic locations. This position primarily focuses on the resolution of inbound Service Channel tickets relevant to temperature monitoring devices. In this role, you will be expected to triage directly with onsite colleagues via outbound phone calls to provide remote troubleshooting steps as indicated by the established workflow. You will be supported by robust standard operating procedures and partnerships with client stakeholders within Pharmacy Operations as well as our external vendor, SmartSense by Digi. You will be expected to work in a fast-paced environment, deliver on performance metrics, independently manage time and competing priorities, and be an effective self-starter. You will be responsible for overseeing multiple asynchronous issues through from start to finish. Other responsibilities may include but are not limited to:

• Providing remote troubleshooting for malfunctioning SmartSense (TempAlert) equipment and install replacement equipment via phone call
• Supporting email inbox inquiries to the team, working directly with field leaders, pharmacy teams, and other stakeholders to resolve issues with equipment via email
• Assisting with writing and updating training documentation and team knowledge resources
• Training new team members and/or offering peer-to-peer coaching as applicable
• Cross-training in other similar temperature monitoring spaces as needed
• Additional tasks as required by manager or supervisor

As a key contributor you must value patient safety, collaborate effectively, navigate a complex work environment, thrive in a fast-paced call-center type environment, and independently problem-solve with critical thinking skills and professional maturity. Hours of operation are Monday-Friday from 9am to 5:30pm EST.

Required Qualifications

• 1+ years of experience working with sensitive information and/or HIPAA, or experience working in a Call Center environment where a high degree of accuracy and attention to detail are required
• 1+ years of relevant work experience working with networking, computer peripherals, or other remote help desk IT support using ticketing applications
• Ability to work with a high volume of work, production-oriented, time-sensitive call center environment
• Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines
• Proven ability to function well in a professional team environment
• Proficient in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications
• Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems
• Time management skills and ability to strategize through competing priorities
• Demonstrated track record of high performance
• Must be able to work on a computer, sitting for extended periods of time, typically 8 hours per day with or without a reasonable accommodation
• Must be able to verbally communicate effectively with targeted client
• Must be able to communicate effectively in writing
• Must be able to use a headset to keep conversations confidential as you are connecting with your targeted client group
• Perform shifts as variable, based on the needs of the business
• Must be able to navigate a complex computer system, leveraging multiple applications, to determine who to connect with and evaluate troubleshooting needs
• Must be able to interpret technical dashboards to perform root cause analysis

Preferred Qualifications

• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal and communication skills
• Ability to problem solve in a positive, productive manner

Education

• High school diploma or equivalent

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.