Jobs in the United States

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Analyst III - Business Support Clinical
GuideWell
FL
Serves as a clinical data resource expert and trusted advisor to UM leadership and stakeholders
Added 2 mins ago
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Associate Director, RDU IT - Business Partner, US Commercial
AstraZeneca
Boston, MA · Boston
- $124,320 to $163,170 USD / year
Serve as an IT Business Partner and trusted advisor for assigned US Commercial business areas, aligning technology, data, digital, and AI roadmaps to business priorities.
Added 3 mins ago
FB
Investment Consultant - Lincoln Center, NY
Fidelity Brokerage Services LLC
NY
- $59,000 to $74,000 USD / year
…solutions and growing relationships with a dedicated local…
Added 3 mins ago
FD
VP, Managed Platform Strategy
Fidelity Distributors Company LLC
Boston, MA
- $110,000 to $225,000 USD / year
…investment products, and advisory services into a streamlined advisor experience. FMAX supports advisors in delivering personalized investment solutions while improving operational…
Added 3 mins ago
Senior Advisor, Account Management (Infusion Enablement)
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Added 4 mins ago
Associate General Counsel, Employment
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Project Engineer
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- $82,300 to $152,800 USD / year
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Added 6 mins ago
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Sr. Account Manager, Thermal
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- $165,000 to $206,000 USD / year
The Sr. Account Manager is a seasoned individual who has developed long-term relationships as a trusted advisor with a portfolio of clients, connecting with key business executives and…
Added 6 mins ago
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Sr. Account Manager, Power
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- $165,000 to $206,000 USD / year
The Sr. Account Manager, AC Power is a seasoned account manager who has developed long-term relationships as a trusted advisor with a portfolio of clients, connecting with key business…
Added 7 mins ago
Sales & Operations Advisor
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Added 7 mins ago
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Associate Director, RDU IT - Business Partner, US Commercial
Alexion Pharmaceuticals Inc Company
Boston, MA
- $124,320 to $163,170 USD / year
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Added 11 mins ago
Business Communications Senior Advisor - Pharmacy and Care Delivery
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Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions
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SERVICE EXPERIENCE ADVISOR
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Added 16 mins ago
D&
Client Success Manager, West (R-20154)
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Remote, United States
- $78,400 to $131,700 USD / year
…realize value from D&B solutions. The role acts as a trusted advisor within an assigned Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to…
Added 16 mins ago
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Client Success Manager, Austin, TX (R-20155)
Dun & Bradstreet
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…realize value from D&B solutions. The role acts as a trusted advisor within an assigned Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to…

CVS Health

Sr. Salesforce Reporting Manager

Hartford, CT, United States

$82,940.00 - $182,549.00

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Job details

Pay: $82,940.00 - $182,549.00
Posting language: English
Posted: Nov 11, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Senior Salesforce Reporting Manager is responsible for delivering and continuously supporting critical Salesforce/GPS reporting capabilities that enable leaders and business partners to effectively manage operational performance and make data-informed decisions. This role serves as a trusted partner to leaders and cross-functional stakeholders by translating business needs into actionable reporting solutions and insights, validating reporting outcomes, and providing consultative guidance on reporting feasibility, design, and interpretation.

This role is accountable for the accuracy, reliability, and sustainability of reporting assets while supporting ongoing maintenance, troubleshooting, access administration, and reporting-related knowledge transfer. The role also partners across business and technical teams to investigate reporting defects, resolve data discrepancies, and improve the overall usability and effectiveness of reporting capabilities. Beyond core reporting delivery, this role proactively identifies process improvement opportunities and leverages new data and reporting technologies to streamline workflows, reduce manual effort, and expand the insights available to business stakeholders.

Key Responsibilities

Own the delivery, quality, and operational stability of critical Salesforce/GPS reports, dashboards, and recurring reporting processes supporting Commercial Contact Center operations.
Build new reports and enhance existing reports based on business and operational needs
Maintain reporting assets as organizational structures, departments, supervisor assignments, and business processes evolve
Translate business requirements into scalable reporting solutions that provide clear and actionable outputs
Enable insights for business stakeholders by analyzing reporting trends, highlighting key drivers, and translating data into clear, actionable recommendations
Validate reporting results and investigate discrepancies raised by leaders, operations teams, and business partners
Serve as a consultative partner on reporting feasibility, reporting limitations, and report design decisions
Support reporting access, permissions, save/share capabilities, and related user support needs
Investigate reporting defects and platform issues affecting data accuracy or reporting functionality, including cross-functional coordination where needed
Document reporting logic, business rules, known limitations, and transition materials to support sustainability and knowledge transfer
Provide reporting training, user coaching, and job aids that improve reporting adoption and effective use
Identify and lead process improvement opportunities that improve reporting efficiency, reduce manual work, and strengthen reporting consistency and governance
Partner with business stakeholders to understand operational challenges and recommend where data, reporting, or automation can improve processes and outcomes
Evaluate and apply new data and reporting technologies (e.g., Google BigQuery, Dataiku, Tableau/Power BI, and AI-enabled tools) to automate manual processes, expand analytical capabilities, and enable self-service insights

Leadership & Collaboration Scope

Functions as a subject matter expert in Salesforce/GPS reporting
Serves as a trusted advisor to leaders and business partners on reporting design, feasibility, and interpretation
Collaborates across operations, reporting, and technical partners to support reporting solutions and issue resolution
Leads through expertise, credibility, collaboration, and influence rather than formal organizational authority

Decision-Making & Impact

Makes decisions regarding report design, filters, logic, and reporting structure within assigned areas of responsibility
Accountable for the accuracy, reliability, timeliness, and usability of reporting deliverables
Balances business requests, reporting limitations, and operational priorities to recommend practical solutions
Provides reporting visibility and guidance that supports business decisions and operational management
Identifies and escalates risks, dependencies, and reporting issues that may affect leadership reporting or business operations

Required Qualifications

2+ years Salesforce report building and platform administrative experience is required for this role or a combination of 1+ years’ experience and at least one current, active Salesforce administrator certification.
2+ years demonstrated experience building, modifying, maintaining, and troubleshooting reports and dashboards in Salesforce
2+ years’ experience in Google BigQuery and SQL, writing and executing queries from multiple data sources.
Experience validating data accuracy, investigating reporting discrepancies, and explaining findings to business partners or leaders
Experience translating business questions into reporting requirements and advising on reporting feasibility, design, and limitations
Experience supporting reporting access, permissions, and user support needs
Strong analytical, problem-solving, and critical-thinking skills
Strong written and verbal communication skills, including the ability to explain reporting logic and findings clearly
Proven ability to manage multiple priorities and deliver results in a fast-paced environment
Demonstrated ability to work across cross-functional teams and stakeholders

Preferred Qualifications

Additional active Salesforce certifications focused on platform app builder and analytics
Strong proficiency in building data visualizations and insights using Tableau or Power BI
Experience with data wrangling tools like Dataiku and Python
Experience supporting operational reporting in a complex business environment
Experience with reporting modernization, automation, or process improvement efforts
Experience with reporting governance, controls, and metric standardization
Call Center experience
Experience supporting leaders through reporting, analytics, and decision-support activities
Experience working with platform defects, reporting investigations, or cross-functional issue resolution
Experience creating training materials, job aids, or knowledge-transfer documentation
Exposure to modern analytics, automation, or AI-enabled reporting tools
We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week. Aetna Service Operations office/hub locations will be discussed with the selected candidate

Education

Bachelor’s degree in Analytics, Business, Information Sstems, Computer Science, or equivalent work experience

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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Jobs in the United States