CVS Health

Hospitals and Health Care · United States

Open jobs in the United States

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Pharmacy Intern
CVS Health
Bradenton, FL
- $20 USD / hour
Added 3 mins ago
Store Associate
CVS Health
LAS VEGAS, NV
Added 3 mins ago
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Store Associate
CVS Health
Union City, GA
- $15 to $19 USD / hour
Added 3 mins ago
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Pharmacy Technician
CVS Health
Sandy Springs, GA
- $16.5 to $25 USD / hour
Added 3 mins ago
Staff Software Development Engineer
CVS Health
Work at Home, UT
Added 3 mins ago
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Shift Supervisor
CVS Health
New Orleans, LA
- $16.5 to $24 USD / hour
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Store Associate
CVS Health
Greensboro, AL
- $15 to $18 USD / hour
Added 3 mins ago
CH
Pharmacy Tech, FSS
CVS Health
Huntsville, AL
- $16 to $24 USD / hour
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Pharmacy Technician
CVS Health
Northport, AL
- $16 to $24 USD / hour
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Shift Supervisor
CVS Health
Noblesville, IN
- $16.5 to $24 USD / hour
Added 3 mins ago
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Shift Supervisor
CVS Health
Athens, AL
- $16 to $23 USD / hour
Added 3 mins ago
CH
Shift Supervisor
CVS Health
Bedford, IN
- $16.5 to $24 USD / hour
Added 3 mins ago
CH
Shift Supervisor
CVS Health
Dickinson, TX
- $16.5 to $24 USD / hour
Added 3 mins ago
CH
Store Associate
CVS Health
Houston, TX
- $15 to $19 USD / hour
Added 3 mins ago
CH
Shift Supervisor
CVS Health
Houston, TX
- $16.5 to $24 USD / hour
Added 3 mins ago
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Shift Supervisor
CVS Health
Pontotoc, MS
- $16 to $23 USD / hour
Added 3 mins ago
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Shift Supervisor
CVS Health
Spring, TX
- $16.5 to $24 USD / hour
Added 3 mins ago
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Store Associate Rx
CVS Health
Spring, TX
- $15 to $19 USD / hour
Added 3 mins ago
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Shift Supervisor
CVS Health
Lakeville, MN
- $17 to $26 USD / hour
Added 3 mins ago
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Shift Supervisor
CVS Health
Grenada, MS
- $16 to $23 USD / hour
Added 3 mins ago
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Store Associate
CVS Health
Austin, TX
- $15 to $18 USD / hour
Added 3 mins ago
CH
Operations Manager
CVS Health
Austin, TX
- $18 to $28 USD / hour
Added 3 mins ago
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Shift Supervisor
CVS Health
Austin, TX
- $16 to $23 USD / hour
Added 3 mins ago
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Pharmacy Technician
CVS Health
Greenville, MS
- $16 to $24 USD / hour
Added 3 mins ago
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Pharmacy Technician
CVS Health
Bossier City, LA
- $16 to $24 USD / hour

Closed listing

Resource Planning Analyst

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Closed listing

CVS Health

Resource Planning Analyst

Work at Home, TX, United States
Work At Home, AL, United States
Work At Home, AR, United States
Work At Home, AZ, United States
Work At Home, CO, United States
Work At Home, CT, United States
Work At Home, DC, United States
Work At Home, DE, United States
Work At Home, FL, United States
Work At Home, GA, United States
Work At Home, IA, United States
Work At Home, ID, United States
Work At Home, IL, United States
Work At Home, IN, United States
Work At Home, KS, United States
Work At Home, KY, United States
Work At Home, LA, United States
Work At Home, MA, United States
Work At Home, MD, United States
Work At Home, ME, United States
Work At Home, MI, United States
Work At Home, MN, United States
Work At Home, MO, United States
Work At Home, MS, United States
Work At Home, MT, United States
Work At Home, NC, United States
Work At Home, ND, United States
Work At Home, NE, United States
Work At Home, NH, United States
Work At Home, NJ, United States
Work At Home, NM, United States
Work At Home, NV, United States
Work At Home, NY, United States
Work At Home, OH, United States
Work At Home, OK, United States
Work At Home, OR, United States
Work At Home, PA, United States
Work At Home, RI, United States
Work At Home, SC, United States
Work At Home, SD, United States
Work At Home, TN, United States
Work At Home, UT, United States
Work At Home, VA, United States
Work At Home, VT, United States
Work At Home, WA, United States
Work At Home, WI, United States
Work At Home, WV, United States
Work At Home, WY, United States

$43,888.00 - $102,081.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $43,888.00 - $102,081.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Oct 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary:

Resource Planning Analyst is responsible for the real-time monitoring including current and upcoming week analysis including management of work and resources across multiple queues to maintain appropriate service/inventory level performance.

Analysis includes the real-time readjustment of work forecasts (Volume and Rates/AHT) by utilizing Verint (or current/relevant Workflow/WFM tool) mid-day/mid-week and influences/coordinates solutions to parallel operations partners as needed to account for those adjustments.

Those solutions would be (but are not limited to):

Utilization of resources from across groups/queues VTO/OT needs Schedule adjustments to optimize service level performance and agent occupancy
Analysis of impact and approval of all scheduling activity within owned queues such as Movement/Utilization of Resources to/from other areas, Agent Schedule Adjustments, Same Day Schedule Adjustments, Training, Team Meetings, etc.
Ensures closed loop communications with peers within Resource Planning (Long Range, Analyst II and Vendor RP) around deviations to metrics that impact the overall resource plan to properly predict capacity requirements.
Works in conjunction with Peers, Leaders, and Vendor Management to implement tactics dependent on the line of business performance or service impacting events. This role is the main communication coordinator for any service impacting event, including internal site and external vendor impacts for their specific area/line of business/queues. They are also responsible for being the central point of contact to handle communication and action plans around any implemented contingency plans.
Ensures the maintenance of colleague skilling profiles within Verint and Avaya CMS Supervisor/Five9, ensuring skilling script accuracy.
Owns planning, coordinating, and scheduling optimal times for unplanned non-production activities including trainings, meetings, etc.
Owns daily morning readout covering the prior day performance, current day/week outlook and following week outlook with Operations and other key stakeholders.

Primary Job Duties & Responsibilities:

65% - Identify and act on appropriate actions to achieve the desired outcomes. Monitor, Analyze and Manage the work within assigned queues real time and within the current week to ensure service level performance and occupancy requirements are achieved.
20% - Attend all meetings that ensure closed loop communications with peers within Resource Planning (Long Range, Analyst II and Vendor RP) around deviations to metrics that impact the team at larges ability to properly predict capacity and capacity needs for assigned queues/line(s) of business.
10% - Ensure the accuracy of agent skilling and attribute profiles within Verint, Avaya CMS, 5Nine and the specialty Rx processing system (SPRx).
5% - Communicate service impacting events and quantify operational impact of any applicable Significant Event Notifications to all Resource Planning teams, operational leaders and Vendor Management for assigned queues/line(s) of business.

Required Qualifications:

Minimum 4 years Resource Planning or equivalent Operational experience in multi-site environment.
Minimum 4 years experience in utilizing Avaya CMS Supervisor, Five9 or similar ACD system for contact center management and reporting.
Minimum 4 years experience in utilizing NICE/IEX workforce management software or similar application.
Proficiency utilizing Microsoft Excel for data analysis
Ability to learn quickly while understanding and solving new problems Ability to perform root cause investigation, problem solve, articulate conclusions and make recommendations Communicate effectively and confidently utilizing excellent analytical, written, and verbal skills

Preferred Qualifications:

Knowledge of healthcare and/or pharmacy benefits management organizations
Specialty Pharmacy Experience
MS Office, Tableau, Power BI
Ability to work extended hours including evenings, weekends, and holidays.

Education:

High School Diploma or General Equivalent Development (GED) - Required
Bachelor Degree - Preferred

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $102,081.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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