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Added 4 mins ago
DO
Director
District of Columbia Courts
Washington, DC
- $178,744 to $199,654 USD / year
The Director of the Family Court Operations Division is responsible for providing executive leadership, policy direction, and administrative oversight of all operations within the Division.…
Added 12 mins ago
Human Resources Generalist
FORD COMPONENT SALES
Dearborn, MI
…administrative onboarding activities and serves as backup to the Talent Management Specialist for the broader onboarding and integration program. In addition, the HR Business Partner owns…
Added 21 mins ago
CO
2026 Public Works Operations Manager (Streets)
City of Oregon City
Oregon City, OR
- $42.61 to $53.2 USD / hour
Classification SummaryThis position reports to the Assistant Public Works Director and is responsible for planning, overseeing, and the assignment of construction, installation, maintenance…
Added 22 mins ago
DS
Director, DSCA
Defense Security Cooperation Agency
Arlington, VA
- $186,207 to $228,000 USD / year
…(DOW) programs for transfer of defense articles, services, and technology, by sale or grant to foreign governments and international organizations. These programs include Foreign Military…
Added 22 mins ago
TS
Assistant Federal Security Director - Generalist
Transportation Security Administration
Billings, MT
- $106,437 to $138,370 USD / year
…security screening, airport security risk assessments, security technology implementation and maintenance within established guidelines; crisis management, data and communications network…
Added 22 mins ago
VH
Registered Nurse - Chief Nurse Operations
Veterans Health Administration
Chicago, IL
- $165,897 to $228,000 USD / year
Provides senior leadership and oversight for daily clinical and administrative operations within nursing as directed by the Associate Director for Patient Care Services (ADPCS).
Added 25 mins ago
MD
Senior Operations Management Specialist
Missile Defense Agency
Colorado Springs, CO · Redstone Arsenal, AL
- $91,870 to $144,102 USD / year
Oversee and manage all program office facility requirements to include assignment of space allocations, on/off site requirements, in and out-processing of personnel, information technology…
Added 31 mins ago
FD
Assistant Director, Closing Data and Operations, CM-1101-00 (FDIC-Only)
Federal Deposit Insurance Corporation
Washington, DC · New York, NY · Dallas, TX
- $174,589 to $277,500 USD / year
…project engaged in a wide variety of activities to include data management, information technology management, accounting and financial management program…
Added 33 mins ago
VH
Deputy Executive Director, Health System Operations
Veterans Health Administration
Location Negotiable After Selection
- $151,661 to $228,000 USD / year
The Deputy Executive Director for Health System Operations serves as the Chief Operations Officer's (COO) principal executive for healthcare delivery operations and a member of the Medical…
Added 33 mins ago
HN
Director Facilities and Real Estate
Headquarters, NASA
NASA - United States Locations
- $210,812 to $217,332 USD / year
…supervisory, managerial, or professional experience which involved management of a program or organization of significant scope and complexity, normally obtained over several years by…
Added 33 mins ago
AA
Information Technology Cybersecurity Specialist (Security)
Animal and Plant Health Inspection Service
Manhattan, KS
- $106,437 to $138,370 USD / year
As an Information Technology Cybersecurity Specialist (Security) you will be assisting the National Bio and Agro-Defense Facility (NBAF) IT Director by providing expertise in establishing…
Added 38 mins ago
Associate Director, Global HEOR and Evidence Generation
Encoded Therapeutics
Remote, United States
Reporting to the Senior Director for Global HEOR and Evidence Generation, the Associate Director will be an integral member of the Medical and Patient Affairs (MPA) team who will support…
Added 38 mins ago
NC
Executive Director Northeast District
National Cemetery Administration
Philadelphia, PA
- $151,661 to $228,000 USD / year
The Executive Director, Northeast District Office serves as chief executive over a region-wide, integrated network of National Cemeteries for Veterans and dependents spanning a broad…
Added 41 mins ago
OA
Human Resources Specialist
Other Agencies and Independent Organizations
Charleston, SC
- $147,945 to $192,331 USD / year
…Department of State. Serves as the Senior Technical Advisor to the Director of Talent Services and as a member of the TS senior management…
Added 41 mins ago
OA
Assessment Analyst
Other Agencies and Independent Organizations
Washington, DC
- $121,785 to $158,322 USD / year
Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management.
Added 41 mins ago
OA
Federal Project Director
Other Agencies and Independent Organizations
Upton, NY
- $148,222 to $197,200 USD / year
The Brookhaven Site Office in Upton, New York. BNL is one of ten Office of Science Laboratories and is a multi-program laboratory with a primary mission on delivering breakthrough science…
Added 41 mins ago
OA
Federal Project Director
Other Agencies and Independent Organizations
Upton, NY
- $148,222 to $197,200 USD / year
The Brookhaven Site Office in Upton, New York. BNL is one of ten Office of Science Laboratories and is a multi-program laboratory with a primary mission on delivering breakthrough science…
Added 44 mins ago
VH
Health System Specialist
Veterans Health Administration
Fayetteville, NC
- $77,983 to $121,511 USD / year
Optimize and standardize clinic operations and key business processes through collaboration and management of staff, processes, training, technology and the physical infrastructure.…
Added 44 mins ago
VH
Clinical Laboratory Scientist (Generalist)
Veterans Health Administration
Northport, NY
- $72,849 to $140,165 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 44 mins ago
VH
CLINICAL LABORATORY SCIENTIST (LABORATORY INFORMATION MANAGER)
Veterans Health Administration
Loma Linda, CA
- $135,340 to $175,945 USD / year
…Specialist, National Quality and Compliance Agent, Regional Program Manager, Regional Director, Laboratory Director, or National Quality and Compliance…
Added 44 mins ago
Associate Director - HSE Management Systems
Eli Lilly and Company
United States
Associate Director – HSE Management Systems, GFD
Added 51 mins ago
HA
SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN)
Headquarters, Air Force Reserve Command
Robins AFB, GA
- $125,776 to $163,514 USD / year
The primary purpose of this position is to serve as the Executive Director of Communications at a MAJCOM, responsible for formulating program goals, plans, and policies for the…
Added 1 hour ago
CO
Recreation Specialist II - Day Camp Director
City of Glendora
Glendora, CA
- $27.02 to $32.84 USD / hour
This is a temporary, seasonal position and is not a year-round position. The Day Camp Director will be expected to work Spring Camp from March 29 through April 2, followed by the eight-week…
Added 1 hour ago
J
Nevada State Director
Jobgether
Remote, United States
- $124,905 to $169,315 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Nevada State Director based in Nevada, United States.
Added 1 hour ago
J
Director, Enterprise Architecture
Jobgether
Remote, United States
- $212,400 to $262,200 USD / year
The Director, Enterprise Architecture will lead the development and implementation of enterprise-wide architecture solutions, with a strong focus on digital and ecommerce platforms. This…

CVS Health

Lead Director, Workforce Performance & Incentive Strategy

Harrisburg, PA, United States

$100,000.00 - $231,540.00

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Job details

Pay: $100,000.00 - $231,540.00
Posting language: English
Posted: Oct 31, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Workforce Performance & Incentive Strategy is responsible for the enterprise leadership, strategy, governance, and optimization of Service Operations' performance and incentive program for Aetna’s non-exempt front-line production population.

This role serves as the central owner of a critical workforce performance capability that drives measurable improvements in productivity, quality, and business productivity across Service Operations. The Lead Director will lead the implementation and ongoing evolution of a recently redesigned production-based incentive program, ensuring performance measures appropriately balance productivity, quality, accuracy, and customer outcomes while supporting organizational pay-for-performance objectives.

As Aetna’s senior subject matter expert in operational workforce performance and incentive strategy, this leader will bring deep industry expertise and an outside-in perspective to establish best-in-class performance measurement frameworks, governance practices, reporting capabilities, and operational standards. The role partners closely with executive leadership, serving as a strategic advisor to functional Vice Presidents and senior leaders to ensure the program drives intended business impact and supports evolving operational priorities.

The Lead Director is accountable for program strategy, executive engagement, financial stewardship, technology enablement, organizational adoption, and continuous improvement while leading a team responsible for program operations, analytics, governance, and stakeholder management.

Primary Responsibilities

Workforce Performance Strategy & Program Leadership

Serve as the enterprise owner of Service Operations' workforce performance and incentive strategy for a large non-exempt operational workforce.
Lead the implementation, governance, and ongoing evolution of a production-based incentive model designed to improve workforce productivity, quality, colleague engagement, and operational effectiveness.
Develop and execute a multi-year strategy and roadmap that advances workforce performance management capabilities and supports enterprise business objectives.
Establish performance measurement frameworks that appropriately balance productivity quantity, quality, accuracy, customer outcomes, and financial performance.
Leverage industry trends, external benchmarking, and best practices to continuously enhance program effectiveness, scalability, and business impact.
Serve as the organization's leading subject matter expert on operational workforce incentive programs, performance measurement, and productivity management strategies.

Executive Partnership & Business Performance Consultation

Partner directly with Vice Presidents and senior operational leaders to ensure workforce performance programs are delivering intended production, quality, service, and business outcomes.
Act as a trusted strategic advisor to functional executives, leveraging program data and performance insights to identify opportunities and drive operational improvement.
Lead executive business reviews that evaluate workforce performance, incentive effectiveness, financial outcomes, and organizational results.
Provide leadership teams with actionable insights and recommendations that support workforce, operational, and financial decision-making.
Foster strong partnerships across Service Operations to drive consistency, accountability, and transparency in workforce performance management.

Program Governance & Optimization

Establish and maintain enterprise governance structures, policies, standards, and controls supporting workforce performance measurement and incentive administration.
Ensure productivity metrics and incentive structures drive the appropriate balance between quantity, quality, customer experience, and business outcomes.
Oversee ongoing program effectiveness assessments and recommend strategic enhancements based on operational, financial, and colleague performance trends.
Lead evaluation of new organizations and workforce populations for participation in the program, including readiness assessments and implementation planning.
Drive continuous improvement efforts that enhance program effectiveness, scalability, and organizational value.

Analytics, Reporting & Performance Insights

Oversee development and delivery of executive reporting, performance scorecards, workforce analytics, and program performance dashboards.
Establish enterprise visibility into productivity, quality, incentive attainment, workforce performance, and business outcomes.
Identify trends, risks, and opportunities through advanced analytics and data-driven insights.
Ensure reporting capabilities support both strategic executive decision-making and operational leadership needs.

Financial Stewardship

Partner with appropriate partners on the financial management of the incentive program, including budgeting, forecasting, accrual oversight, payout governance, and executive reporting.
Partner with Finance to ensure appropriate controls, financial transparency, and effective management of incentive investments.
Assess financial implications of program enhancements, design changes, and expansion opportunities.
Monitor program performance against investment objectives and business outcomes.

Technology Enablement & Transformation

Lead partnership with HR Technology, Workday, Payroll, and reporting teams to implement and optimize technology solutions supporting program administration and performance measurement.
Drive automation, data integration, reporting enhancements, and process standardization to improve scalability, accuracy, and efficiency.
Ensure strong governance of performance data, incentive calculations, reporting methodologies, and payout processes.
Shape the future technology roadmap supporting workforce performance and incentive management capabilities.

Change Leadership & Organizational Adoption

Develop and execute comprehensive change management strategies supporting implementation and sustainment of program enhancements.
Lead stakeholder engagement, communications, training, and adoption efforts across participating organizations.
Build leader understanding and capability related to workforce performance management and incentive program utilization.
Ensure successful onboarding and integration of newly participating business areas.

People Leadership

Lead, develop, and mentor a high-performing team responsible for program operations, governance, analytics, reporting, and stakeholder support.
Foster a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
Build organizational capability in workforce performance measurement, incentive program management, and operational analytics. Required Qualifications
10+ years of experience leading large-scale workforce performance, incentive compensation, operational excellence, productivity management, workforce strategy, or business transformation initiatives.
Significant experience designing, implementing, and optimizing production-based performance programs within complex operational environments.
Demonstrated success influencing executive leaders and driving large-scale organizational change.
Experience managing enterprise programs with significant financial accountability and measurable business impact.
Strong analytical capabilities, including experience leveraging workforce performance data, operational metrics, and business intelligence tools.
Experience partnering across Operations, Finance, HR, Payroll, Technology, and executive leadership teams.
Proven ability to establish governance frameworks, performance standards, and scalable operating models.
Experience leading and developing high-performing teams. Preferred Qualifications
Experience within large-scale service, operations, customer service, healthcare operations, claims, or shared services organizations.
Experience with Workday and enterprise workforce performance, payroll, or incentive administration platforms.
Expertise in operational productivity measurement, workforce optimization, and performance management frameworks.
Experience leading enterprise transformation initiatives impacting large frontline or non-exempt employee populations. Education
Bachelors or equivalent experience required.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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More about this job

Skills

Leadership
Reporting
Process improvement
Lead a team
Stakeholder management
Performance management
Decision making
Customer experience
Financial management
Budget management
Forecasting
Payroll
Change management
Onboarding
Program management
Business intelligence
Customer service
Workday

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