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National Sales Director, Hospice
BAYADA Home Health Care
Pennsauken, NJ
- $160,000 to $175,000 USD / year
The National Sales Director (NSD), Hospice is a strategic, mission-driven leader responsible for setting and driving the national sales vision and growth strategy for BAYADA’s Hospice…
Added just now
RN Unit Manager/Infection Preventionist
MediLodge
Mount Pleasant, MI
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Added 1 min ago
Advisor, EHS
Aecon
Aiken, SC
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 2 mins ago
MT
Director, Strategy & Corporate Development
MORAN TOWING CORPORATION
Jacksonville, FL
- $150,000 to $180,000 USD / year
Moran is seeking a Director, Strategy & Corporate Development to help shape its growth priorities through enterprise strategy, market intelligence, and executive decision support. Reporting…
Added 2 mins ago
Medical Liaison - Liver Health - Tri-State - Eastern PA, MD, DC, DE, NJ
Philadelphia
…explore and identify sites for clinical trials in all stages of development. Incumbents have a deep scientific and clinical education and experience. Within Field Medical Affairs, this…
Added 2 mins ago
Medical Liaison - Liver Health - Southeast - GA, FL
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…explore and identify sites for clinical trials in all stages of development. Incumbents have a deep scientific and clinical education and experience. Within Field Medical Affairs, this…
Added 2 mins ago
Medical Liaison - Liver Health - Ohio Valley - OH, KY, W. PA
Cincinnati
…explore and identify sites for clinical trials in all stages of development. Incumbents have a deep scientific and clinical education and experience. Within Field Medical Affairs, this…
Added 2 mins ago
Medical Liaison - Liver Health - Mid-Atlantic - VA, NC, SC
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…explore and identify sites for clinical trials in all stages of development. Incumbents have a deep scientific and clinical education and experience. Within Field Medical Affairs, this…
Added 2 mins ago
Business Office Manager
Brookdale Senior Living Inc.
Utica, MI
…primary responsibility for executing the community’s talent strategy on a timely basis, in partnership with community leadership, regional talent acquisition team and Human Resources…
Added 3 mins ago
UG
Associate Director, Business Process - Remote
UnitedHealth Group
United States
- $112,700 to $193,200 USD / year
The Associate Director will drive program-level execution, identify performance opportunities, and lead high-impact workstreams that improve business, financial, clinical, and operational…
Added 3 mins ago
Technical Director - Counter Drone & Border Surveillance
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Gilbert, AZ
This hands-on role leads product and solution development, research and development (R&D), technical customer and industry engagement, and collaboration with business and program teams.
Added 3 mins ago
Director, Forward Deployed Engineering
United States - Genesys Cloud Services, Inc.
TX · CO · NC · NV · VA · OR · GA · AZ
…and whiteboard an architecture, while also shaping engagement strategy, staffing and the feedback loop to Product and…
Added 4 mins ago
Director of Enterprise Service and Experience Design
MassCareers
MA
As Director of Enterprise Service and Experience Design, you will lead efforts to transform how the Commonwealth designs and delivers government services, advancing more accessible,…
Added 4 mins ago
FL
Director, 1031 Real Estate DST Strategist
FMR LLC
Boston, MA
- $110,000 to $222,000 USD / year
The Director, 1031 Real Estate DST Strategist will report to SVP Alternatives Institutional Portfolio Manager and work closely with Fidelity’s direct real estate investment, distribution,…
Added 6 mins ago
Copy of Director of Program Strategy & Integration
MyndBridge, Inc.
Hempstead, NY
…intentionally integrating our educational partnerships, workforce development initiatives, and programs & services into a unified, strategy-led program ecosystem that is outcomes-driven,…
Added 6 mins ago
Regional Sales Director (Long Island/NYC Metro) - Johnson & Johnson MedTech, Circulatory Restoration (Shockwave IVL)
SHOCKWAVE MEDICAL INC. Legal Entity
NY
The Regional Sales Director will build and develop a regional sales team to deliver best in class performance for revenue and growth. Responsible for building and managing the regional…
Added 6 mins ago
Sr Dir IMSC Global Strat Deployment
JANSSEN SUPPLY GROUP, LLC. Legal Entity
Horsham, PA · Raritan, NJ · Titusville, NJ
The Sr. Director, IMSC Strategic Programs Deployment owns Global Strategic Programs (GSP) capabilities, scale, and execution across the Global IMSC! They are accountable to drive the…
Added 6 mins ago
Clinical Liaison
Genesis Administrative Services LLC
Everett, WA
…just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and…
Added 7 mins ago
Director, Business and Data Analytics - P&C Pricing Analytics
United Services Automobile Asn
United States
The Director of Business & Data Analytics serves as the strategic liaison between business stakeholders and technology partners, ensuring analytics and data solutions effectively support…
Added 7 mins ago
P&C Product Management Director - State Management
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United States
We are seeking a dedicated P&C Product Management Director for the Property and Casualty (P&C) Go-To-Market team. This role will support states in the Northeast Region.
Added 11 mins ago
Director, M&A Separation & Carve-Out Execution
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Working with Strategy & Corporate Development, Finance, Legal, IT, HR, Supply Chain, Manufacturing, Quality, Regulatory, Commercial and other functional leaders, the Director will help…
Added 12 mins ago
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Sr Manager Communications - Mid Atlantic South (Hybrid)
Exelon
BALTIMORE, MD · Washington
- $134,400 USD / year
Support Director of Communications in advising and counseling executive leaders within the applicable company with respect to communications issues, strategies and tactics. Oversee staff of…
Added 12 mins ago
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Director, Enterprise Risk Mgmnt - BSC (Hybrid)
Exelon
Baltimore, MD · PHILADELPHIA, PA · CHICAGO, IL · Newark, DE
- $181,600 USD / year
PRIMARY PURPOSE OF POSITIONLead development and implementation of Exelon's strategy to ensure the identification and management of enterprise risks, as well as effective oversight of…
Added 12 mins ago
Operations Manager, DC
ALO
Las Vegas, NV
Create and manage day to day operational strategy ensuring the campus operates in a safe, and productive manner.
Added 12 mins ago
Director - Applications
Element Solutions Inc
San Jose, CA
We are looking for an experienced, insightful, and forward-thinking Global Applications Director to lead application development for ActiveCopper, MacDermid Alpha's next-generation copper…

Closed listing

CVS Health

Lead Director, Workforce Performance & Incentive Strategy

Jefferson City, MO, United States

$100,000.00 - $231,540.00

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $100,000.00 - $231,540.00
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Workforce Performance & Incentive Strategy is responsible for the enterprise leadership, strategy, governance, and optimization of Service Operations' performance and incentive program for Aetna’s non-exempt front-line production population.

This role serves as the central owner of a critical workforce performance capability that drives measurable improvements in productivity, quality, and business productivity across Service Operations. The Lead Director will lead the implementation and ongoing evolution of a recently redesigned production-based incentive program, ensuring performance measures appropriately balance productivity, quality, accuracy, and customer outcomes while supporting organizational pay-for-performance objectives.

As Aetna’s senior subject matter expert in operational workforce performance and incentive strategy, this leader will bring deep industry expertise and an outside-in perspective to establish best-in-class performance measurement frameworks, governance practices, reporting capabilities, and operational standards. The role partners closely with executive leadership, serving as a strategic advisor to functional Vice Presidents and senior leaders to ensure the program drives intended business impact and supports evolving operational priorities.

The Lead Director is accountable for program strategy, executive engagement, financial stewardship, technology enablement, organizational adoption, and continuous improvement while leading a team responsible for program operations, analytics, governance, and stakeholder management.

Primary Responsibilities

Workforce Performance Strategy & Program Leadership

Serve as the enterprise owner of Service Operations' workforce performance and incentive strategy for a large non-exempt operational workforce.
Lead the implementation, governance, and ongoing evolution of a production-based incentive model designed to improve workforce productivity, quality, colleague engagement, and operational effectiveness.
Develop and execute a multi-year strategy and roadmap that advances workforce performance management capabilities and supports enterprise business objectives.
Establish performance measurement frameworks that appropriately balance productivity quantity, quality, accuracy, customer outcomes, and financial performance.
Leverage industry trends, external benchmarking, and best practices to continuously enhance program effectiveness, scalability, and business impact.
Serve as the organization's leading subject matter expert on operational workforce incentive programs, performance measurement, and productivity management strategies.

Executive Partnership & Business Performance Consultation

Partner directly with Vice Presidents and senior operational leaders to ensure workforce performance programs are delivering intended production, quality, service, and business outcomes.
Act as a trusted strategic advisor to functional executives, leveraging program data and performance insights to identify opportunities and drive operational improvement.
Lead executive business reviews that evaluate workforce performance, incentive effectiveness, financial outcomes, and organizational results.
Provide leadership teams with actionable insights and recommendations that support workforce, operational, and financial decision-making.
Foster strong partnerships across Service Operations to drive consistency, accountability, and transparency in workforce performance management.

Program Governance & Optimization

Establish and maintain enterprise governance structures, policies, standards, and controls supporting workforce performance measurement and incentive administration.
Ensure productivity metrics and incentive structures drive the appropriate balance between quantity, quality, customer experience, and business outcomes.
Oversee ongoing program effectiveness assessments and recommend strategic enhancements based on operational, financial, and colleague performance trends.
Lead evaluation of new organizations and workforce populations for participation in the program, including readiness assessments and implementation planning.
Drive continuous improvement efforts that enhance program effectiveness, scalability, and organizational value.

Analytics, Reporting & Performance Insights

Oversee development and delivery of executive reporting, performance scorecards, workforce analytics, and program performance dashboards.
Establish enterprise visibility into productivity, quality, incentive attainment, workforce performance, and business outcomes.
Identify trends, risks, and opportunities through advanced analytics and data-driven insights.
Ensure reporting capabilities support both strategic executive decision-making and operational leadership needs.

Financial Stewardship

Partner with appropriate partners on the financial management of the incentive program, including budgeting, forecasting, accrual oversight, payout governance, and executive reporting.
Partner with Finance to ensure appropriate controls, financial transparency, and effective management of incentive investments.
Assess financial implications of program enhancements, design changes, and expansion opportunities.
Monitor program performance against investment objectives and business outcomes.

Technology Enablement & Transformation

Lead partnership with HR Technology, Workday, Payroll, and reporting teams to implement and optimize technology solutions supporting program administration and performance measurement.
Drive automation, data integration, reporting enhancements, and process standardization to improve scalability, accuracy, and efficiency.
Ensure strong governance of performance data, incentive calculations, reporting methodologies, and payout processes.
Shape the future technology roadmap supporting workforce performance and incentive management capabilities.

Change Leadership & Organizational Adoption

Develop and execute comprehensive change management strategies supporting implementation and sustainment of program enhancements.
Lead stakeholder engagement, communications, training, and adoption efforts across participating organizations.
Build leader understanding and capability related to workforce performance management and incentive program utilization.
Ensure successful onboarding and integration of newly participating business areas.

People Leadership

Lead, develop, and mentor a high-performing team responsible for program operations, governance, analytics, reporting, and stakeholder support.
Foster a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
Build organizational capability in workforce performance measurement, incentive program management, and operational analytics. Required Qualifications
10+ years of experience leading large-scale workforce performance, incentive compensation, operational excellence, productivity management, workforce strategy, or business transformation initiatives.
Significant experience designing, implementing, and optimizing production-based performance programs within complex operational environments.
Demonstrated success influencing executive leaders and driving large-scale organizational change.
Experience managing enterprise programs with significant financial accountability and measurable business impact.
Strong analytical capabilities, including experience leveraging workforce performance data, operational metrics, and business intelligence tools.
Experience partnering across Operations, Finance, HR, Payroll, Technology, and executive leadership teams.
Proven ability to establish governance frameworks, performance standards, and scalable operating models.
Experience leading and developing high-performing teams. Preferred Qualifications
Experience within large-scale service, operations, customer service, healthcare operations, claims, or shared services organizations.
Experience with Workday and enterprise workforce performance, payroll, or incentive administration platforms.
Expertise in operational productivity measurement, workforce optimization, and performance management frameworks.
Experience leading enterprise transformation initiatives impacting large frontline or non-exempt employee populations. Education
Bachelors or equivalent experience required.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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