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Added 14 mins ago
Internal Audit & Risk Director (SOX Focus)
Baker Tilly Advisory Group, LP
United States
If yes, consider joining Baker Tilly (BT) as an Internal Audit & Risk Director (SOX Focus)! Our Risk Advisory practice provides a full spectrum of services to help our clients assess their…
Added 25 mins ago
EE
Electrical Construction Traveling Project Director NTS
EC Electric
Portland, OR
- $155,000 to $250,000 USD / year
The Traveling Project Director leads and manages a business unit responsible for profit and loss aligned with overall department business plan. The Project Director has overall…
Added 25 mins ago
EE
Electrical Construction Senior Estimator
EC Electric
Redmond, OR
- $125,000 to $162,000 USD / year
Assist the Estimating Services Director in maintaining cost databases, labor-productivity data, assemblies, and estimating benchmarks for low voltage systems.
Added 25 mins ago
EE
Estimating Technology Coordinator
EC Electric
Portland, OR
- $80,000 to $105,000 USD / year
The Estimating Technology Coordinator supports the governance, documentation, administration, testing, implementation, and continuous improvement of estimating processes, technologies,…
Added 30 mins ago
Sr Director Analyst – SAP Security Strategy
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Sr Director Analyst – SAP Security Strategy based in the United…
Added 31 mins ago
SO
Driver License Technician Trainee (Westminster)
State of Colorado
Westminster, CO
- $20.32 USD / hour
College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required…
Added 31 mins ago
SO
Program Management III
State of Colorado
CO
- $8,898 to $14,238 USD / month
…education, assistance and customer service. We're hiring a Program Management III to lead the Tax Payer Service Call Center, which serves more than 200,000 customers each…
Added 35 mins ago
OP
School Nurse
Omaha Public Schools
Omaha, NE
- $51,380 to $98,432 USD / year
Completion of a Registered Nursing Program, required.
Added 1 hour ago
Associate Configuration Analyst/Configuration Analyst
CORP-Corporate Office
United States
…overall product and system. Coordinates modification records for management control. Establishes change orders and prepares for change authorization and documentation by company and…
Added 1 hour ago
Staff Systems Engineer (Redondo Beach CA)
CORP-Corporate Office
United States
Please note that this opportunity is contingent on program funding. Start dates are determined after funding confirmation.
Added 1 hour ago
Staff Safety Systems Engineer (Redondo Beach CA)
CORP-Corporate Office
United States
Please note that this opportunity is contingent on program funding. Start dates are determined after funding confirmation.
Added 1 hour ago
Director, Digital Experience & Web Strategy
Jobgether
Remote, United States
Strong program management skills, including the ability to coordinate complex website projects, manage external development partners, and deliver against timelines and budgets.
Added 1 hour ago
Principal, Operational Strategy
Ares Operations LLC
NY
…Operational Strategy brings best-in-class execution discipline and program management rigor to the firm’s most critical transformation initiatives, including M&A integration master…
Added 1 hour ago
Registered Nurse Case Manager PRN
HCA Healthcare
Sanford, FL
Collaborating closely with the Rehab Program Director, Facility Case Management Director, and interdisciplinary team to ensure seamless, patient-centered care
Added 2 hours ago
Director, U.S. Defense Sales
Jobgether
Remote, United States
Build and maintain relationships with operational users, program offices, contracting organizations, prime contractors, and technology partners.
Added 3 hours ago
Senior Program Delivery Professional, Benefit Enablement & Execution
Humana Inc.
Remote, United States
Humana’s Consumer Product Management team is looking for an experienced Senior Program Delivery Professional, Benefit Enablement & Execution, to join working remote anywhere in the US. In…
Added 3 hours ago
Program Delivery Lead, Benefit Enablement & Execution
Humana Inc.
Remote, United States
Humana’s Consumer Product Management team is seeking an experienced Program Deliver Lead, Benefit Enablement & Execution, to join working remote anywhere in the US. In this role, you'll…
Added 3 hours ago
Data Analyst
AGAPE CHILD AND FAMILY SERVICES INC
Memphis, TN
The Data Systems Analyst supports the administration, development, and improvement of Agape's case management system and coordinates the agency's internal technology needs. This position is…
Added 3 hours ago
Director Physician Practice & Programs
Lehigh Valley Physician Group - Lehigh
Allentown, PA
…recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every…
Added 3 hours ago
WK
Operations Jr. Associate
Wiz Kids Foundation
Flossmoor, IL
- $15.5 to $17 USD / hour
Previous experience in administrative support, inventory management, event/program operations,, or a similar environment is preferred but not required.
Added 4 hours ago
MG
Assistant Manager
MEALS-ON-WHEELS GREATER SAN DIEGO INC
Chula Vista, CA
- $24 to $26 USD / hour
Under the direction of the Service Center Director, the Assistant Manager will support the operational and administrative functions of the Meals on Wheels San Diego County program, ensuring…
Added 4 hours ago
Registered Nurse PACU, FT Weekend Days - VWCH
Vanderbilt University Medical Center
Lebanon, TN
…patients within the facility. Reports directly to the Clinical Director of the unit. This position works in conjunction with other members of nursing service, ancillary services,…
Added 4 hours ago
Athletic Trainer - NCAA Division I Women's Swimming
Vanderbilt University Medical Center
Nashville, TN
…with the health care/educational team which consists of the Director of Sports Medicine, team physicians, Vanderbilt University Medical Center specialists, athletic trainers to meet patient…
Added 4 hours ago
Director | Pharmacy Business Services
Gundersen Lutheran Admin Svcs
La Crosse, WI
Under the direction of the Vice President, Pharmacy Services, the Director, Pharmacy Business Services provides strategic leadership and oversight for pharmacy business, financial, supply…
Added 4 hours ago
OO
Office Director
Office of Shared Administration (WV)
Charleston, WV
- $34.25 to $57.09 USD / hour
Position Title: Deputy Director, Rural Health Transformation Program (RHTP)

CVS Health

Lead Director, Workforce Performance & Incentive Strategy

Albany, NY, United States

$100,000.00 - $231,540.00

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Job details

Pay: $100,000.00 - $231,540.00
Posting language: English
Posted: Oct 31, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Workforce Performance & Incentive Strategy is responsible for the enterprise leadership, strategy, governance, and optimization of Service Operations' performance and incentive program for Aetna’s non-exempt front-line production population.

This role serves as the central owner of a critical workforce performance capability that drives measurable improvements in productivity, quality, and business productivity across Service Operations. The Lead Director will lead the implementation and ongoing evolution of a recently redesigned production-based incentive program, ensuring performance measures appropriately balance productivity, quality, accuracy, and customer outcomes while supporting organizational pay-for-performance objectives.

As Aetna’s senior subject matter expert in operational workforce performance and incentive strategy, this leader will bring deep industry expertise and an outside-in perspective to establish best-in-class performance measurement frameworks, governance practices, reporting capabilities, and operational standards. The role partners closely with executive leadership, serving as a strategic advisor to functional Vice Presidents and senior leaders to ensure the program drives intended business impact and supports evolving operational priorities.

The Lead Director is accountable for program strategy, executive engagement, financial stewardship, technology enablement, organizational adoption, and continuous improvement while leading a team responsible for program operations, analytics, governance, and stakeholder management.

Primary Responsibilities

Workforce Performance Strategy & Program Leadership

Serve as the enterprise owner of Service Operations' workforce performance and incentive strategy for a large non-exempt operational workforce.
Lead the implementation, governance, and ongoing evolution of a production-based incentive model designed to improve workforce productivity, quality, colleague engagement, and operational effectiveness.
Develop and execute a multi-year strategy and roadmap that advances workforce performance management capabilities and supports enterprise business objectives.
Establish performance measurement frameworks that appropriately balance productivity quantity, quality, accuracy, customer outcomes, and financial performance.
Leverage industry trends, external benchmarking, and best practices to continuously enhance program effectiveness, scalability, and business impact.
Serve as the organization's leading subject matter expert on operational workforce incentive programs, performance measurement, and productivity management strategies.

Executive Partnership & Business Performance Consultation

Partner directly with Vice Presidents and senior operational leaders to ensure workforce performance programs are delivering intended production, quality, service, and business outcomes.
Act as a trusted strategic advisor to functional executives, leveraging program data and performance insights to identify opportunities and drive operational improvement.
Lead executive business reviews that evaluate workforce performance, incentive effectiveness, financial outcomes, and organizational results.
Provide leadership teams with actionable insights and recommendations that support workforce, operational, and financial decision-making.
Foster strong partnerships across Service Operations to drive consistency, accountability, and transparency in workforce performance management.

Program Governance & Optimization

Establish and maintain enterprise governance structures, policies, standards, and controls supporting workforce performance measurement and incentive administration.
Ensure productivity metrics and incentive structures drive the appropriate balance between quantity, quality, customer experience, and business outcomes.
Oversee ongoing program effectiveness assessments and recommend strategic enhancements based on operational, financial, and colleague performance trends.
Lead evaluation of new organizations and workforce populations for participation in the program, including readiness assessments and implementation planning.
Drive continuous improvement efforts that enhance program effectiveness, scalability, and organizational value.

Analytics, Reporting & Performance Insights

Oversee development and delivery of executive reporting, performance scorecards, workforce analytics, and program performance dashboards.
Establish enterprise visibility into productivity, quality, incentive attainment, workforce performance, and business outcomes.
Identify trends, risks, and opportunities through advanced analytics and data-driven insights.
Ensure reporting capabilities support both strategic executive decision-making and operational leadership needs.

Financial Stewardship

Partner with appropriate partners on the financial management of the incentive program, including budgeting, forecasting, accrual oversight, payout governance, and executive reporting.
Partner with Finance to ensure appropriate controls, financial transparency, and effective management of incentive investments.
Assess financial implications of program enhancements, design changes, and expansion opportunities.
Monitor program performance against investment objectives and business outcomes.

Technology Enablement & Transformation

Lead partnership with HR Technology, Workday, Payroll, and reporting teams to implement and optimize technology solutions supporting program administration and performance measurement.
Drive automation, data integration, reporting enhancements, and process standardization to improve scalability, accuracy, and efficiency.
Ensure strong governance of performance data, incentive calculations, reporting methodologies, and payout processes.
Shape the future technology roadmap supporting workforce performance and incentive management capabilities.

Change Leadership & Organizational Adoption

Develop and execute comprehensive change management strategies supporting implementation and sustainment of program enhancements.
Lead stakeholder engagement, communications, training, and adoption efforts across participating organizations.
Build leader understanding and capability related to workforce performance management and incentive program utilization.
Ensure successful onboarding and integration of newly participating business areas.

People Leadership

Lead, develop, and mentor a high-performing team responsible for program operations, governance, analytics, reporting, and stakeholder support.
Foster a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
Build organizational capability in workforce performance measurement, incentive program management, and operational analytics. Required Qualifications
10+ years of experience leading large-scale workforce performance, incentive compensation, operational excellence, productivity management, workforce strategy, or business transformation initiatives.
Significant experience designing, implementing, and optimizing production-based performance programs within complex operational environments.
Demonstrated success influencing executive leaders and driving large-scale organizational change.
Experience managing enterprise programs with significant financial accountability and measurable business impact.
Strong analytical capabilities, including experience leveraging workforce performance data, operational metrics, and business intelligence tools.
Experience partnering across Operations, Finance, HR, Payroll, Technology, and executive leadership teams.
Proven ability to establish governance frameworks, performance standards, and scalable operating models.
Experience leading and developing high-performing teams. Preferred Qualifications
Experience within large-scale service, operations, customer service, healthcare operations, claims, or shared services organizations.
Experience with Workday and enterprise workforce performance, payroll, or incentive administration platforms.
Expertise in operational productivity measurement, workforce optimization, and performance management frameworks.
Experience leading enterprise transformation initiatives impacting large frontline or non-exempt employee populations. Education
Bachelors or equivalent experience required.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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More about this job

Skills

Leadership
Reporting
Process improvement
Lead a team
Stakeholder management
Performance management
Decision making
Customer experience
Financial management
Budget management
Forecasting
Payroll
Change management
Onboarding
Program management
Business intelligence
Customer service
Workday

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