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Added 3 mins ago
J
Manager, Finance Business Partner
Jobgether
Remote, United States
- $79,000 to $120,000 USD / year
…Through advanced financial modeling, scenario planning, and data-driven analysis, you will help optimize costs, improve profitability, and strengthen forecasting accuracy. You will also…
Added 10 mins ago
Senior Solution Architect
Children's Hospital
United States
…Digital Health, Epic and Clinical Applications, Cybersecurity, Data & Analytics, Artificial Intelligence, Infrastructure & Cloud Services, Software Development, Enterprise Architecture,…
Added 26 mins ago
Business Intelligence Analyst
Rockland Trust
Rockland, MA
As a Business Intelligence (BI) Summer Intern, you'll gain hands-on experience working with data, analytics, and reporting tools that help drive decision-making across Rockland Trust.…
Added 27 mins ago
Recruiter
Guardian Industries
Auburn Hills, MI
…strong judgment, curiosity, adaptability, and the ability to use data and market insights to help the business make better long-term talent decisions. There are two Recruiter roles open,…
Added 36 mins ago
Senior Director, AI Security Systems (Remote)
CrowdStrike, Inc.
Remote, United States
…code, hunt for vulnerabilities, adapt tooling and run longer operations, and the fastest eCrime breakouts are measured in seconds. CrowdStrike built the Cybersecurity Superintelligence Lab…
Added 37 mins ago
Sr. Associate - F&A - I2C 5B
Genpact LLC
Remote, United States
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner…
Added 37 mins ago
Manager, Talent Operations
Jobgether
Remote, United States
The Manager, Talent Operations will lead the evolution of a global recruiting operations function, using AI, automation, and technology to make hiring more efficient and scalable. You will…
Added 37 mins ago
J
Director, SMB & Mid-Market Marketing
Jobgether
Remote, United States
- $140,000 to $155,000 USD / year
…technology stakeholders. Working closely with Sales, Revenue Operations, Marketing Operations, and executive leadership, you will transform customer insights and performance data into…
Added 1 hour ago
Principal Security Monitoring and Response Analyst
US: Mastercard Technologies, LLC
O'Fallon, MO
Director – Corporate Security Operations (Principal Program Lead)
Added 3 hours ago
Real-Time Information Center (RTIC) Manager
UWMSN University of Wisconsin Madison
Madison, WI
…and technology solutions that enhance situational awareness, intelligence sharing, and public safety operations. The successful candidate will play a critical role in determining how…
Added 3 hours ago
Artificial Intelligence (AI) / Machine Learning (ML) Engineering Management
University of Utah
Salt Lake City, UT
Senior Manager, Artificial Intelligence (AI) Management:
Added 4 hours ago
ND
Managing Director, Data & AI
NTT DATA Services
Baltimore, MD
- $150,000 to $350,000 USD / year
Deep understanding of Artificial Intelligence, Generative AI, Agentic AI, data and analytics, cloud technologies, and digital transformation.
Added 4 hours ago
Procurement Analyst
World Bank Group
Washington, DC
Develop analytical tools and apply artificial intelligence (AI) to deliver more comprehensive and timely analysis; advise on enhancements to STEP, the Bank’s procurement IT system, to…
Added 4 hours ago
EA
College Intern - Airport Operations Administrative Analyst (ORD)
Envoy Air Inc.
Chicago, IL
- $22 USD / hour
Interest in airline operations, airport management, operations research, or analytics
Added 5 hours ago
AP
Associate Director, Oncology Clinical Intelligence and Real World Evidence
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $122,121.6 to $160,284.6 USD / year
Are you ready to turn complex clinical and real-world data into evidence that shapes pivotal decisions in Hematology/Oncology? Do you want your analytics to directly influence Phase 3…
Added 5 hours ago
Region Director - Sickle Cell Sales - West
Novo Nordisk
Los Angeles, CA
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Region Director, Sickle Cell Sales - New England
Novo Nordisk
New York, NY
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Region Director - Sickle Cell Sales - South Central
Novo Nordisk
Dallas, TX
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Region Director - SCS - Blue Ridge
Novo Nordisk
Charlotte, NC
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Region Director, Sickle Cell Sales - Central
Novo Nordisk
Chicago, IL
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Region Director - Sickle Cell Sales - Southeast
Novo Nordisk
Atlanta, GA
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Region Director - Sickle Cell Sales- Mid-Atlantic
Novo Nordisk
Philadelphia, PA
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Software/Web Developer (SharePoint) – TS/SCI required
GD Information Technology, Inc.
United States
Lead development, enhancement, and maintenance of Cognos BAI dashboards, data models, and analytics products to support enterprise decision‑making.
Added 5 hours ago
Region Director, Sickle Cell Sales - New England
New York
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…
Added 5 hours ago
Region Director, Sickle Cell Sales - Central
Chicago
…Engagement, Medical Affairs, Market Access, Commercial Execution, Operations, Legal, IT, Compliance, P&O and Training. External relationships include key customers, local stakeholders and…

Closed listing

CVS Health

Lead Director, Workforce Performance & Incentive Strategy

Santa Fe, NM, United States

$100,000.00 - $231,540.00

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $100,000.00 - $231,540.00
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Workforce Performance & Incentive Strategy is responsible for the enterprise leadership, strategy, governance, and optimization of Service Operations' performance and incentive program for Aetna’s non-exempt front-line production population.

This role serves as the central owner of a critical workforce performance capability that drives measurable improvements in productivity, quality, and business productivity across Service Operations. The Lead Director will lead the implementation and ongoing evolution of a recently redesigned production-based incentive program, ensuring performance measures appropriately balance productivity, quality, accuracy, and customer outcomes while supporting organizational pay-for-performance objectives.

As Aetna’s senior subject matter expert in operational workforce performance and incentive strategy, this leader will bring deep industry expertise and an outside-in perspective to establish best-in-class performance measurement frameworks, governance practices, reporting capabilities, and operational standards. The role partners closely with executive leadership, serving as a strategic advisor to functional Vice Presidents and senior leaders to ensure the program drives intended business impact and supports evolving operational priorities.

The Lead Director is accountable for program strategy, executive engagement, financial stewardship, technology enablement, organizational adoption, and continuous improvement while leading a team responsible for program operations, analytics, governance, and stakeholder management.

Primary Responsibilities

Workforce Performance Strategy & Program Leadership

Serve as the enterprise owner of Service Operations' workforce performance and incentive strategy for a large non-exempt operational workforce.
Lead the implementation, governance, and ongoing evolution of a production-based incentive model designed to improve workforce productivity, quality, colleague engagement, and operational effectiveness.
Develop and execute a multi-year strategy and roadmap that advances workforce performance management capabilities and supports enterprise business objectives.
Establish performance measurement frameworks that appropriately balance productivity quantity, quality, accuracy, customer outcomes, and financial performance.
Leverage industry trends, external benchmarking, and best practices to continuously enhance program effectiveness, scalability, and business impact.
Serve as the organization's leading subject matter expert on operational workforce incentive programs, performance measurement, and productivity management strategies.

Executive Partnership & Business Performance Consultation

Partner directly with Vice Presidents and senior operational leaders to ensure workforce performance programs are delivering intended production, quality, service, and business outcomes.
Act as a trusted strategic advisor to functional executives, leveraging program data and performance insights to identify opportunities and drive operational improvement.
Lead executive business reviews that evaluate workforce performance, incentive effectiveness, financial outcomes, and organizational results.
Provide leadership teams with actionable insights and recommendations that support workforce, operational, and financial decision-making.
Foster strong partnerships across Service Operations to drive consistency, accountability, and transparency in workforce performance management.

Program Governance & Optimization

Establish and maintain enterprise governance structures, policies, standards, and controls supporting workforce performance measurement and incentive administration.
Ensure productivity metrics and incentive structures drive the appropriate balance between quantity, quality, customer experience, and business outcomes.
Oversee ongoing program effectiveness assessments and recommend strategic enhancements based on operational, financial, and colleague performance trends.
Lead evaluation of new organizations and workforce populations for participation in the program, including readiness assessments and implementation planning.
Drive continuous improvement efforts that enhance program effectiveness, scalability, and organizational value.

Analytics, Reporting & Performance Insights

Oversee development and delivery of executive reporting, performance scorecards, workforce analytics, and program performance dashboards.
Establish enterprise visibility into productivity, quality, incentive attainment, workforce performance, and business outcomes.
Identify trends, risks, and opportunities through advanced analytics and data-driven insights.
Ensure reporting capabilities support both strategic executive decision-making and operational leadership needs.

Financial Stewardship

Partner with appropriate partners on the financial management of the incentive program, including budgeting, forecasting, accrual oversight, payout governance, and executive reporting.
Partner with Finance to ensure appropriate controls, financial transparency, and effective management of incentive investments.
Assess financial implications of program enhancements, design changes, and expansion opportunities.
Monitor program performance against investment objectives and business outcomes.

Technology Enablement & Transformation

Lead partnership with HR Technology, Workday, Payroll, and reporting teams to implement and optimize technology solutions supporting program administration and performance measurement.
Drive automation, data integration, reporting enhancements, and process standardization to improve scalability, accuracy, and efficiency.
Ensure strong governance of performance data, incentive calculations, reporting methodologies, and payout processes.
Shape the future technology roadmap supporting workforce performance and incentive management capabilities.

Change Leadership & Organizational Adoption

Develop and execute comprehensive change management strategies supporting implementation and sustainment of program enhancements.
Lead stakeholder engagement, communications, training, and adoption efforts across participating organizations.
Build leader understanding and capability related to workforce performance management and incentive program utilization.
Ensure successful onboarding and integration of newly participating business areas.

People Leadership

Lead, develop, and mentor a high-performing team responsible for program operations, governance, analytics, reporting, and stakeholder support.
Foster a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
Build organizational capability in workforce performance measurement, incentive program management, and operational analytics. Required Qualifications
10+ years of experience leading large-scale workforce performance, incentive compensation, operational excellence, productivity management, workforce strategy, or business transformation initiatives.
Significant experience designing, implementing, and optimizing production-based performance programs within complex operational environments.
Demonstrated success influencing executive leaders and driving large-scale organizational change.
Experience managing enterprise programs with significant financial accountability and measurable business impact.
Strong analytical capabilities, including experience leveraging workforce performance data, operational metrics, and business intelligence tools.
Experience partnering across Operations, Finance, HR, Payroll, Technology, and executive leadership teams.
Proven ability to establish governance frameworks, performance standards, and scalable operating models.
Experience leading and developing high-performing teams. Preferred Qualifications
Experience within large-scale service, operations, customer service, healthcare operations, claims, or shared services organizations.
Experience with Workday and enterprise workforce performance, payroll, or incentive administration platforms.
Expertise in operational productivity measurement, workforce optimization, and performance management frameworks.
Experience leading enterprise transformation initiatives impacting large frontline or non-exempt employee populations. Education
Bachelors or equivalent experience required.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

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