Jobs in the United States

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Added 4 mins ago
WithMe CRM and Portal Data Lead
J&J Family of Companies
Titusville, NJ
As the J&JWithMe CRM & Portal Data Lead, you’ll help our newly launched Patient Engagement CRM thrive, guiding data needs from request through resolution across CRM, Portal, and Reporting.…
Added 5 mins ago
U
Lead AI Platform Engineer
UPS
MAHWAH, NJ
- $108,600 to $231,084 USD / year
We are seeking a Lead Software Engineer to provide technical leadership for enterprise AI platforms that enable the development, deployment, and operation of intelligent applications,…
Added 5 mins ago
Specialist, Automation Engineering - 2nd Shift (Onsite)
Merck
Rahway, NJ
…of clinical and developmental sterile products for critical program needs, such as new products in process development, products undergoing scale-up, launch and transfer to the supply…
Added 5 mins ago
AT
Supervisor - Accounts Payable & Receivable
Auto Truck Group LLC
Moorestown, NJ
- $87,550 to $124,755 USD / year
Lead the day-to-day accounts payable and accounts receivable activities supporting the assigned business line, ensuring accurate and timely transaction processing, collections, cash…
Added 5 mins ago
Head of Reward, Americas
Unilever
Hoboken, NJ
Industry: represent Unilever in industry reward forums. Ensure program alignment with market and business needs through ongoing benchmarking and review.
Added 6 mins ago
Senior Finance Director, A&D and Transitions, Orthopedics
J&J Family of Companies
Bridgewater, NJ
Direct the development of stand-alone / stand up analyses applicable for financial buyers, coordinating with cross-functional business partners and GS to determine current state allocations…
Added 6 mins ago
Technical Analyst, Life Safety
Trustees of Princeton University
Princeton, NJ
…of Life Safety Technology Service, the Analyst oversees the administration, deployment, and support of applications within the Facilities Technology portfolio. This role collaborates…
Added 6 mins ago
Equipment Engineer - Asset Performance Management
Jersey Central Power & Light Company
Trenton, NJ
Support the implementation, administration, enhancement, and continuous improvement of APM platform through participation in system testing, data validation, functional design reviews,…
Added 6 mins ago
Account Executive - SMB
FranklinCovey
Trenton, NJ
The Small & Medium Business (SMB) Account Executive is responsible for driving new business development with small & medium business accounts - organizations with less than 500 employees.…
Added 6 mins ago
MI
Director of Compensation & Benefits
McAfee, Inc.
Trenton, NJ
- $141,680 USD / year
Global Compensation Leadership: Lead the design, administration, and ongoing evolution of McAfee’s global compensation programs, including base pay, salary structures, annual incentives,…
Added 6 mins ago
Sr. Manager, Industry Relations (RPh)
Lumicera Health Services
Trenton, NJ
…including limited distribution medications. The Sr. Manager will lead and develop the Trade Relations team and Proposal Analysts and support Lumicera and its strategic partners in achieving…
Added 6 mins ago
Pharmacist, Population Health
Navitus Health Services
Trenton, NJ
Added 6 mins ago
Director, Provider Relations (RPh)
Lumicera Health Services
Trenton, NJ
…management, provider engagement, pharmaceutical sales, healthcare business development, or related healthcare leadership roles…
Added 6 mins ago
Senior Director, Development Engineering
NTT America, Inc.
Trenton, NJ
The Senior Director, Development Engineering is a leadership role responsible for ensuring the implementation of the function's strategic objectives across the team(s) within their remit.…
Added 6 mins ago
Executive Leader, AI Workforce Capability
GE Aerospace
Trenton, NJ
Reporting to the Executive Director, AI Workforce Strategy & Capability, the Leader, AI Workforce Capability will lead the enterprise in enabling employees to build the skills needed to…
Added 23 mins ago
Senior Manager, Total Rewards
Jobgether
Remote, United States
…compensation strategies, optimize benefits, and support critical business decisions. A key focus will be bringing AI and advanced analytics into compensation strategy, market benchmarking,…
Added 24 mins ago
Contracts Manager (Hybrid)
Trinzic
Lanham, MD
This position is HYBRID and is based in Greenbelt, MD, with an expectation of working onsite at the Greenbelt location two days per week · Must have a bachelor’s degree and at least 12+ years of experience related to Federal Government contract management and administration
Added 26 mins ago
Section Engineer - BGE T&S EPC Project Eng
Exelon
BALTIMORE, MD
Graduate degree (1) or Graduate level work in Engineering, Business Administration or Project Management Certification
Added 26 mins ago
Sr. Prospect Research and Intelligence Analyst, Principal Gifts - #Staff
Johns Hopkins University
Baltimore, MD
…partnering with the Office of Principal Gifts to implement and lead a comprehensive program of prospect identification, prospect analysis, and prospect monitoring. The Sr. Prospect Research…
Added 26 mins ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate) - #Staff
Johns Hopkins University
Baltimore, MD
- $114,595 to $200,795 USD / year
…operational excellence, continuous improvement, innovation, workforce development, and exceptional customer…
Added 47 mins ago
C
Real Time Analyst
Cognizant
Mesa, AZ
- $50,000 to $59,222 USD / year
Cognizant is a large IT Consulting firm that leverages modern technologies to transform a variety of business operations. The Real Time Analyst provides plans and real-time administration,…
Added 48 mins ago
AE
Senior Manager-Delivery Management - The AI Platform Organization
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
Drive end-to-end delivery, system administration, and continuous optimization of enterprise AI SaaS platforms, ensuring alignment with business objectives and technology strategies.
Added 48 mins ago
PG
Paid Search Supervisor
Publicis Groupe Holdings B.V
Chicago, IL · Miami, FL · Atlanta, GA
- $75,050 to $107,835 USD / year
Guide Campaign Development: Lead Search Strategists and Coordinators in creating innovative campaigns tailored to connect with the right audience at critical moments, focusing on…
Added 1 hour ago
PG
Senior Marketing Sciences Analyst, Enterprise Accounts
Publicis Groupe Holdings B.V
Chicago, IL
- $112,290 to $161,280 USD / year
Must have experience within AdTech, MarTech, or an advertising agency, particularly supporting enterprise advertisers in e-commerce, retail, trav
Added 1 hour ago
PG
Client Partnerships Manager
Publicis Groupe Holdings B.V
New York, NY
- $60,800 to $93,600 USD / year
As a growth opportunity, potential to lead overall strategy and execution of an advertiser’s affiliate program

Closed listing

CVS Health

Lead Director, Workforce Performance & Incentive Strategy

Dover, DE, United States

$100,000.00 - $231,540.00

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $100,000.00 - $231,540.00
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Workforce Performance & Incentive Strategy is responsible for the enterprise leadership, strategy, governance, and optimization of Service Operations' performance and incentive program for Aetna’s non-exempt front-line production population.

This role serves as the central owner of a critical workforce performance capability that drives measurable improvements in productivity, quality, and business productivity across Service Operations. The Lead Director will lead the implementation and ongoing evolution of a recently redesigned production-based incentive program, ensuring performance measures appropriately balance productivity, quality, accuracy, and customer outcomes while supporting organizational pay-for-performance objectives.

As Aetna’s senior subject matter expert in operational workforce performance and incentive strategy, this leader will bring deep industry expertise and an outside-in perspective to establish best-in-class performance measurement frameworks, governance practices, reporting capabilities, and operational standards. The role partners closely with executive leadership, serving as a strategic advisor to functional Vice Presidents and senior leaders to ensure the program drives intended business impact and supports evolving operational priorities.

The Lead Director is accountable for program strategy, executive engagement, financial stewardship, technology enablement, organizational adoption, and continuous improvement while leading a team responsible for program operations, analytics, governance, and stakeholder management.

Primary Responsibilities

Workforce Performance Strategy & Program Leadership

Serve as the enterprise owner of Service Operations' workforce performance and incentive strategy for a large non-exempt operational workforce.
Lead the implementation, governance, and ongoing evolution of a production-based incentive model designed to improve workforce productivity, quality, colleague engagement, and operational effectiveness.
Develop and execute a multi-year strategy and roadmap that advances workforce performance management capabilities and supports enterprise business objectives.
Establish performance measurement frameworks that appropriately balance productivity quantity, quality, accuracy, customer outcomes, and financial performance.
Leverage industry trends, external benchmarking, and best practices to continuously enhance program effectiveness, scalability, and business impact.
Serve as the organization's leading subject matter expert on operational workforce incentive programs, performance measurement, and productivity management strategies.

Executive Partnership & Business Performance Consultation

Partner directly with Vice Presidents and senior operational leaders to ensure workforce performance programs are delivering intended production, quality, service, and business outcomes.
Act as a trusted strategic advisor to functional executives, leveraging program data and performance insights to identify opportunities and drive operational improvement.
Lead executive business reviews that evaluate workforce performance, incentive effectiveness, financial outcomes, and organizational results.
Provide leadership teams with actionable insights and recommendations that support workforce, operational, and financial decision-making.
Foster strong partnerships across Service Operations to drive consistency, accountability, and transparency in workforce performance management.

Program Governance & Optimization

Establish and maintain enterprise governance structures, policies, standards, and controls supporting workforce performance measurement and incentive administration.
Ensure productivity metrics and incentive structures drive the appropriate balance between quantity, quality, customer experience, and business outcomes.
Oversee ongoing program effectiveness assessments and recommend strategic enhancements based on operational, financial, and colleague performance trends.
Lead evaluation of new organizations and workforce populations for participation in the program, including readiness assessments and implementation planning.
Drive continuous improvement efforts that enhance program effectiveness, scalability, and organizational value.

Analytics, Reporting & Performance Insights

Oversee development and delivery of executive reporting, performance scorecards, workforce analytics, and program performance dashboards.
Establish enterprise visibility into productivity, quality, incentive attainment, workforce performance, and business outcomes.
Identify trends, risks, and opportunities through advanced analytics and data-driven insights.
Ensure reporting capabilities support both strategic executive decision-making and operational leadership needs.

Financial Stewardship

Partner with appropriate partners on the financial management of the incentive program, including budgeting, forecasting, accrual oversight, payout governance, and executive reporting.
Partner with Finance to ensure appropriate controls, financial transparency, and effective management of incentive investments.
Assess financial implications of program enhancements, design changes, and expansion opportunities.
Monitor program performance against investment objectives and business outcomes.

Technology Enablement & Transformation

Lead partnership with HR Technology, Workday, Payroll, and reporting teams to implement and optimize technology solutions supporting program administration and performance measurement.
Drive automation, data integration, reporting enhancements, and process standardization to improve scalability, accuracy, and efficiency.
Ensure strong governance of performance data, incentive calculations, reporting methodologies, and payout processes.
Shape the future technology roadmap supporting workforce performance and incentive management capabilities.

Change Leadership & Organizational Adoption

Develop and execute comprehensive change management strategies supporting implementation and sustainment of program enhancements.
Lead stakeholder engagement, communications, training, and adoption efforts across participating organizations.
Build leader understanding and capability related to workforce performance management and incentive program utilization.
Ensure successful onboarding and integration of newly participating business areas.

People Leadership

Lead, develop, and mentor a high-performing team responsible for program operations, governance, analytics, reporting, and stakeholder support.
Foster a culture of accountability, innovation, continuous improvement, and data-driven decision-making.
Build organizational capability in workforce performance measurement, incentive program management, and operational analytics. Required Qualifications
10+ years of experience leading large-scale workforce performance, incentive compensation, operational excellence, productivity management, workforce strategy, or business transformation initiatives.
Significant experience designing, implementing, and optimizing production-based performance programs within complex operational environments.
Demonstrated success influencing executive leaders and driving large-scale organizational change.
Experience managing enterprise programs with significant financial accountability and measurable business impact.
Strong analytical capabilities, including experience leveraging workforce performance data, operational metrics, and business intelligence tools.
Experience partnering across Operations, Finance, HR, Payroll, Technology, and executive leadership teams.
Proven ability to establish governance frameworks, performance standards, and scalable operating models.
Experience leading and developing high-performing teams. Preferred Qualifications
Experience within large-scale service, operations, customer service, healthcare operations, claims, or shared services organizations.
Experience with Workday and enterprise workforce performance, payroll, or incentive administration platforms.
Expertise in operational productivity measurement, workforce optimization, and performance management frameworks.
Experience leading enterprise transformation initiatives impacting large frontline or non-exempt employee populations. Education
Bachelors or equivalent experience required.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 11/14/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

About employer

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Skills

Leadership
Reporting
Process improvement
Lead a team
Stakeholder management
Performance management
Decision making
Customer experience
Financial management
Budget management
Forecasting
Payroll
Change management
Onboarding
Program management
Business intelligence
Customer service
Workday

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Jobs in the United States