Jobs in the United States

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Added 39 mins ago
BB
Electrical Instrumentation and Controls (EIC) Technician (3rd Shift)
Burt's Bees Manufacturing Company
United States
- $35.23 to $43.05 USD / hour
Perform designated electronic technical duties to ensure system performance.
Added 45 mins ago
Clinical Applications Professional 4
UC Davis Health
CA
Under the supervision of the Billing System Support Manager, this experienced Applications Liaison professional and technical leader performs a variety of duties relating to the Revenue…
Added 1 hour ago
SO
Permits Project Manager - Durango
State of Colorado
Durango, CO
- $72,264 to $83,100 USD / year
The Traffic and Safety Team provides core professional and technical traffic engineering services, access permit and utility permit program management and delivery, maintenance and…
Added 1 hour ago
SO
Contract Compliance Specialist (Greeley)
State of Colorado
Greeley, CO
- $4,955 to $5,698 USD / month
Determine Disadvantaged Business Enterprise (DBE), On the Job Training (OJT) Program contract compliance by conducting project field visits including observing, logging, and comparing…
Added 1 hour ago
SO
Electronics Specialist II (Metro Denver)
State of Colorado
Denver, CO
- $5,270 to $5,796 USD / month
…professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for…
Added 1 hour ago
SO
CPW Customer Service Representative - Administrative Assistant II - Lamar
State of Colorado
Lamar, CO
- $19.58 to $23.5 USD / hour
Career advancement opportunities throughout the State system
Added 1 hour ago
SO
Transportation Planning Specialist (Planning Specialist II) - Denver
State of Colorado
Denver, CO
- $51,360 to $59,064 USD / year
…professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for…
Added 1 hour ago
Senior Implementation Project Manager - Third Party Applications
Insight Global
Columbia, MD
We are seeking a senior-level Implementation Project Manager to lead approximately eight third-party application implementations supporting its enterprise Epic program. These applications…
Added 2 hours ago
Senior Maintenance Planner – Mobile Equipment
Copper World Inc
Sahuarita, AZ
…equipment maintenance activities supporting the Copper World Project and mining operation to ensure safe, reliable, and productive mining operations. The role is accountable for fleet…
Added 2 hours ago
CO
Traffic Signal & Streetlight Technician I/II
City of Palmdale
Palmdale, CA
- $39.85 to $55.05 USD / hour
To perform routine to complex skilled technical electrical work in the construction, operation, inspection, troubleshooting, maintenance, and repair of traffic signals including traffic…
Added 2 hours ago
CO
Deputy Director of Public Works
City of Palmdale
Palmdale, CA
- $81.33 to $103.78 USD / hour
· Plan, and direct, and manage all City activities and programs involving environmental programs, , project management, and construction; coordinate the Department of Public Works’ programs…
Added 2 hours ago
Senior Technology Project Manager
County of Alameda
Oakland, CA
Under general direction, to supervise and provide project management, liaison, and contract administration for the design, implementation and modification of customer requirements for…
Added 2 hours ago
Project Coordinator, Information Systems Specialist 5 (Salem)
Department of Corrections
United States
…completion of a two (2) year accredited vocational training program in information technology AND two (2) years of information systems experience in technical…
Added 3 hours ago
User Experience Designer
Colorado State University
Boulder, CO
Serve as design lead and potentially principal investigator and project manager for WIDS decision support systems; direct the strategic vision, user experience, and end-to-end technical…
Added 3 hours ago
Mechanical Engineer (Power Operations) (B) - 518807
Tennessee Valley Authority
HARRIMAN, TN
Has the technical responsibilities on mechanical equipment, systems, and processes. Designs, develops, and tests all aspects of mechanical components, equipment, and machinery. Performs and…
Added 3 hours ago
Engineer, Electrical I&C (PO) - 519062
Tennessee Valley Authority
KNOXVILLE, TN
Job Summary: Has the technical responsibilities on Electrical/Instrumentation and Controls (I&C) equipment, systems, and processes. Performs and directs studies to evaluate the current and…
Added 4 hours ago
BR
Commercial Roofing Superintendent
Baker Roofing Company
Charlotte, NC
- $80,000 to $95,000 USD / year
401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
Added 4 hours ago
PO
AVIATION SECURITY MANAGER
Port of Oakland
Oakland, CA
- $17,369 to $21,517 USD / month
…beyond the closing time and date for any reason, including any technical issues, such as system, browser, or computer failures, etc.…
Added 4 hours ago
System Engineer - Senior
Rochester General Hospital
United States
…meeting customer and departmental needs. Responsible for complex system implementations and configurations on supported server hardware and software platforms. Maintains expert knowledge…
Added 5 hours ago
A
Project Manager
Actalent
Vancouver, WA
- $54 to $59 USD / hour
This Project Manager is in the Transmission Project Portfolio Management (TIP) organization. TIP supports capital project execution across Transmission Services and participates in the…
Added 5 hours ago
Project Manager, Clinical Engineering
Endeavor Health Clinical Operations
United States
Position: Project Manager, Clinical Engineering
Added 5 hours ago
Clinical Engineer - Regulatory Recalls
Endeavor Health Clinical Operations
United States
Skills: Excellent project management; interpreting highly technical analysis in non-technical terms for management reporting; communicating and partnering with internal and vendor…
Added 5 hours ago
Clinical Engineer - CMMS
Endeavor Health Clinical Operations
United States
Skills: Excellent project management; interpreting highly technical analysis in non-technical terms for management reporting; communicating and partnering with internal and vendor…
Added 5 hours ago
Director, Operations and Maintenance
MD Anderson Cancer Center
Houston, TX
Directs the safe operation of assigned portfolios and spaces. Ensures compliance with all technical standards and overall facilities program objectives. Directs the implementation of a…
Added 5 hours ago
Technical Cleaner
Leadec Corp
Huntsville, AL
…details, as directed by their Team Leader and/or Maintenance…

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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