Jobs in the United States

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Added 3 mins ago
Transportation Planner 2 (PCN 250361)
State of Alaska
Anchorage, AK
Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
Added 7 mins ago
Sales Advisor, RTW - Fendi DSA, Bergdorf Goodman
Saks
New York, NY
Frequently advise customers of the benefits of the InCircle program.
Added 13 mins ago
Mgr Sub Cnst Opers & Apprt
Snohomish PUD
Everett, WA
…failures, malfunctions or other problems. Works jointly with the Manager of Substation Engineering in providing strategic oversight of the District’s Substation Capital and O&M Plan. Build…
Added 15 mins ago
Senior Mid-Market Account Manager
Jobgether
Remote, United States
As a Senior Mid-Market Account Manager, you will play a key role in driving revenue growth by expanding strategic relationships within an established portfolio of B2B customers. Your…
Added 19 mins ago
Auditor I - Hybrid
State of Colorado
Denver, CO
…continuous process improvement, and our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we seek dedicated individuals who exhibit our…
Added 19 mins ago
SO
DOLA - Registration Administrative Assistant (Administrative Assistant II)
State of Colorado
Denver, CO
- $3,354 to $4,025 USD / month
…housing; implementing property tax law; capacity building; strategic training, research, and technical assistance; and funding to…
Added 20 mins ago
E
Logistics Operations Coordinator- Direct Delivery
Expeditors
Hawthorne, CA
- $20 to $30 USD / hour
…high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with…
Added 20 mins ago
Senior Fund Manager
The Regents of the University of California on behalf of their Los Angeles Campus
Los Angeles, CA
…serves as the administrative hub responsible for overseeing the strategic direction, academic programs, faculty affairs, student services, and overall operations within the school.…
Added 27 mins ago
Relationship Manager - US Public & Taft Hartley Clients
Northern Trust Investments Inc
Chicago, IL · Boston, MA · NY
The Relationship Manager plays an integral role in the Global Institutional Client Group, responsible for positioning Northern Trust Asset Management ("NTAM") as an essential partner to our…
Added 27 mins ago
New College Grad: Category Supplier Manager, Global Tool Install
Micron Technology, Inc.
Boise, ID
As a Category Supplier Manager for the Tool Install category, you will be responsible for validating strategies with Global and Regional Category Managers/s and the respective internal…
Added 28 mins ago
Global Supply Manager (GSM) - Mechanical Enclosures - Brittles
Apple
TX · CA
…that of team members and partners. They frequently leverage strategic internal relationships to effectively collaborate with engineering, operations and other Apple teams. You are able make…
Added 40 mins ago
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Public Health Community Engagement Strategist (MA 5) DOH9019
State of Washington
Remote, United States
- $6,542 to $8,801 USD / month
…decision-making. Reporting to the Community Investments and Engagement Manager within the Center for Community Relations and Equity, you will provide strategic leadership for the Health…
Added 40 mins ago
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Northeast Region Manager, Exempt
State of Washington
WA
- $10,627 to $12,396 USD / month
The Department of Natural Resources (DNR) has an exciting opportunity within our Northeast Region as a Region Manager.
Added 40 mins ago
SO
Reentry Eligibility Program Manager (HCPM/AHEA) - Project
State of Washington
Remote, United States
- $6,708 to $9,019 USD / month
Reentry Eligibility Program Manager - Project
Added 51 mins ago
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Talent Acquisition Manager
Noble People
Remote, United States
- $90,000 to $120,000 USD / year
The Manager, Talent Acquisition owns Noble People's recruiting function and serves as a strategic Talent Acquisition partner to Human Resources, department heads, and senior leadership.…
Added 51 mins ago
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Media Supervisor
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Remote, United States
- $85,000 to $100,000 USD / year
The Media Supervisor oversees daily media operations for assigned clients, ensuring high-quality, strategic, and innovative campaign execution. They manage, train, and support Media…
Added 52 mins ago
Sales & Marketing Director, North America
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Remote, United States
o Succeed in landing new location listing as per strategic expansion footprint
Added 58 mins ago
Operations Manager
Alabama CVS Pharmacy, L.L.C.
Remote, United States
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 59 mins ago
Territory Sales Associate
Intuitive
Remote, United States
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Added 1 hour ago
Director, Oracle EPM Insights & Support
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We offer a flexible work environment that requires an individual to be in the office 4 days per week · This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC
Added 1 hour ago
Medical Equipment Branch Manager
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Florida: Must have two years of experience in business management or a college degree in business or a healthcare-related field · Wyoming: Must have a minimum of two years of full-time managerial or supervisory experience in a pharmacy or wholesale distributor
Added 1 hour ago
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Delivery Executive / Project Principal Consultant
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- $200,500 to $340,900 USD / year
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Added 1 hour ago
Asset Manager - Commercial Real Estate - Post Closing /Underwriting
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
Executive Director/Administrator (Senior Living)
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State-specific Administrator License/Certification required (insert requirement, e.g., Florida CORE, Texas ALF Administrator License, etc.)
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Oracle Cloud SaaS Project Manager
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Must have worked on at least 5-6 Oracle Cloud/Fusion or Multi-Pillar projects

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Apply on jobs.cvshealth.com About employer

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply on jobs.cvshealth.com About employer

More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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Work requirements

Jobs in the United States