Jobs in the United States

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Added 21 mins ago
Senior Manager, IT Business Analyst - ServiceNow Platform Owner
L3Harris
Melbourne, FL
Job Title: Senior Manager, IT Business Analyst - ServiceNow Platform Owner
Added 35 mins ago
Student Volunteer (Unpaid Position)
Office of Inspector General
Washington, DC
…Volunteer to support the administration and operation of the ServiceNow application. This opportunity will provide hands-on exposure to IT service management, enterprise application…
Added 1 hour ago
SA
Information Technology Specialist - Business Intelligence Analyst
Securities and Exchange Commission
Washington, DC
- $153,114 to $259,402 USD / year
SK-14: Applicant must have at least one year of specialized experience equivalent to the GS/SK-13 level
Added 1 hour ago
NOC Engineer
Hard Rock Digital
Remote, United States
Experience with incident and problem management processes and ticket-tracking systems (Jira, PagerDuty, ServiceNow, or similar
Added 1 hour ago
Mainframe Reliability Engineer 2
U.S. Bank National Association
Hopkins, MN · Gresham, OR · Cincinnati, OH · Irving, TX
Bank location three (3) or more days per week
Added 1 hour ago
Technical Analyst, Life Safety
Trustees of Princeton University
Princeton, NJ
Added 1 hour ago
AMS Compliance Application Support Engineer
Mphasis Corporation
Jersey City, NJ
Familiarity with incident management tools (e.g., ServiceNow, Jira).
Added 1 hour ago
Application Program Manager-Emerging Payment - Director
Citigroup
Jersey City, NJ
Build automated, near-real-time portfolio reporting that draws on engineering telemetry (Jira, Git, CI/CD, ServiceNow), and use GenAI to summarize status, highlight trends and draft…
Added 1 hour ago
I
Administrative Specialist - DCSA
Intecon
Fort Meade, MD
- $55,000 to $65,000 USD / year
Experience using CATMS, SharePoint, Microsoft Teams, ServiceNow, or similar workflow/task management systems.
Added 2 hours ago
Pitch Specialist
Orrick Herrington & Suttcliffe
Mesa, AZ
Added 3 hours ago
J
Solutions Architect (VA ESOM)
Jobgether
Remote, United States
- $145,000 to $195,000 USD / year
Experience with ServiceNow or comparable IT Service Management (ITSM) and IT Operations Management (ITOM) platforms.
Added 3 hours ago
Technical Forward Deployed Engineer – AI for Industrial Operations
MaxIT Consulting - Max Corporate Group
San Francisco · San Francisco, CA
Work with systems such as SAP, ServiceNow, and related enterprise platforms where required by the customer environment.
Added 3 hours ago
Mid-Level ServiceNow Developer
System One
Arlington, WI
Accepted Certifications (Must have at least one): CAD, CIS, or CTA
Added 3 hours ago
Senior Director, Risk Automation & Intelligence
GlaxoSmithKline LLC
Philadelphia, PA
Added 4 hours ago
Cloud Data AI/Foundations Manager
Ascension Health
Saint Louis, MO
degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required
Added 5 hours ago
Manager, HR Operations and Shared Services
Children's Hospital
United States
Experience with HR technology platforms and case management tools, such as Workday, ServiceNow, UKG, or similar systems, preferred.
Added 5 hours ago
Senior Security Engineer – ServiceNow and DLP
Bank of America
Addison, TX
Senior Technology Delivery Lead will lead the end-to-end technology delivery of our enterprise ServiceNow Security Incident Response (SIR) and Data Loss Prevention (DLP) capabilities.
Added 5 hours ago
C
Camera Systems Support Analyst
CBRE
Greenville, TX
- $20 to $22 USD / hour
Experience using ServiceNow or a similar ticket management platform.
Added 5 hours ago
Deskside Support Technician
Howmet Aerospace
Waco, TX
Respond to end-user issues via phone, email, walk-up support, and ServiceNow tickets.
Added 5 hours ago
Network Automation Engineer
Insight Global
Plano, TX
User-level experience with a ticketing platform such as Jira or ServiceNow.
Added 5 hours ago
Identity & Access Management (IAM) Engineer
Toyota
Plano, TX
Experience working in an Agile delivery model using Jira, Confluence, and ServiceNow, including SDLC and changemanagement practices
Added 5 hours ago
Identity & Access Management (IAM) Engineer, Senior
Toyota
Plano, TX
Added 5 hours ago
Director, Core IT Integration Delivery Lead
Grant Thornton
Dallas, TX
…accountable for five Core IT components: tenant consolidation, ServiceNow, data migration and archival, network security, and branch office integration. It leads the workstream leads who…
Added 5 hours ago
Automation Lead
System One
Dallas, TX
Build automated ServiceNow RITM generation, routing, and status tracking.
Added 5 hours ago
T
IT ServiceNow Request Administrator-100% Remote From Approved State ID, UT, AZ, TX, WA, MT, NV, WY
TEKsystems
Dallas, TX
- $95,000 to $125,000 USD / year
TEKsystems is currently seeking a ServiceNow Request Administrator for a permanent 100% Remote opening. Candidate must work remotely from one of the approved states below:

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Apply on jobs.cvshealth.com About employer

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply on jobs.cvshealth.com About employer

More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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Work requirements

Jobs in the United States