Jobs in the United States

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Added 1 min ago
Product Management Group Manager- Marketing Customer Analytics
PNC
Tysons Corner, VA · Chicago, IL · New York, NY · Pittsburgh, PA
As the Product Management Group Manager, Analytical Data & AI Enablement, you will lead the vision, strategy, and execution of the data products and capabilities that underpin PNC's…
Added 1 min ago
Business Development Advisor - Institutional Asset Management Healthcare Solutions
PNC
Philadelphia, PA · Atlanta, GA · Boston, MA · Charlotte, NC · Columbus, OH · Cleveland, OH · Baltimore, MD · Washington, DC · Raleigh, NC · Pittsburgh, PA · East Brunswick, NJ
Responsible for maintaining and growing assets under management. Will lead the sales efforts for the assigned territory and/or prospect list through the introduction and expansion of…
Added 1 min ago
Compliance Program Specialist
PNC
Pittsburgh, PA · Birmingham, AL · East Brunswick, NJ · Cleveland, OH
…opportunity to contribute to the company’s success. As a Compliance Program Specialist within PNC's Enterprise Compliance organization, you will be based in Pittsburgh, PA, Cleveland, OH,…
Added 1 min ago
Student Recruitment and Outreach Coordinator
Kent, OH
…Architecture, Interior Design, and Construction Management Program Directors; the Urban Design, Landscape Architecture, and Healthcare Design Program Coordinators; the Office of Enrollment…
Added 1 min ago
Senior Trial Consultant
IMS Legal Strategies
Remote, United States
…dispute-related challenges and protect reputations. IMS delivers strategic solutions for the entire litigation lifecycle, including advisory and analytical support, specialized expert…
Added 1 min ago
R
Community Association Manager (Chicago, IL)
RealManage
Chicago, IL
- $80,000 to $85,000 USD / year
We are currently seeking a Community Association Manager with outstanding leadership and communication skills, a passion for delivering outstanding member and guest services, strong…
Added 3 mins ago
Sr. Project Manager - Finance Transformation
MetaOption, LLC
Urbandale, IA
Reporting to the Project Lead, the Sr. Project Manager is responsible for managing and supporting work streams within a program of work and ensuring strategy and execution are performed to…
Added 3 mins ago
Area Cost Lead
Google
Cedar Rapids, IA
In this role, you are responsible for driving strategic, complex, cross-organizational programs, establishing influence, and optimizing processes to achieve significant business impact. You…
Added 3 mins ago
Manager, CRM & Digital Marketing
Shiseido
NY
The Manager, CRM & Digital Marketing is responsible for implementing customer lifecycle marketing and digital engagement initiatives across Shiseido, NARS Cosmetics and Clé de Peau Beauté.…
Added 6 mins ago
CT
Manager, National Accounts (Ulta)
Charlotte Tilbury
Remote, United States
- $100,000 to $110,000 USD / year
The Manager, National Accounts will work on the Specialty Retail Account - Ulta. They will support the commercial team and be a liaison between cross functional teams internally: Planning,…
Added 6 mins ago
Director of Customer Support
Tekmetric
Remote, United States
…is often where they decide whether they trust us. You will lead the full support organization across phone, chat, email, and AI-assisted channels, setting one consistent standard of quality…
Added 10 mins ago
LSM Supply Chain Manager
TOTE Resources LLC
Philadelphia, PA
The Supply Chain Manager is responsible for planning, managing, and overseeing the material and supply chain strategy in support of the Landing Ship Medium (LSM) program, one of the most…
Added 11 mins ago
General Manager - Talent
Acuity Insurance
Sheboygan, WI
Acuity is seeking a General Manager - Talent to provide strategic leadership and oversight of talent acquisition, performance, and retention within our Human Resources function. This…
Added 11 mins ago
Director, Government Relations
Airbus Americas, Inc.
United States
…Airbus’ interests across the aerospace industry. This role is a strategic liaison between the company and government stakeholders, requiring a sophisticated navigator who can translate…
Added 11 mins ago
MP
Sr. Manager, Event Marketing & Experiences
Maverick Payments
Calabasas, CA
- $100,000 to $110,000 USD / year
About the Position: Reporting to the Director of Marketing, the Senior Manager, Event Marketing & Experiences is responsible for developing, executing and measuring Maverick Payments' event…
Added 11 mins ago
WS - Enterprise Account Manager
WillScot
Scottsdale, AZ
…Client Accounts. Leverage customer relationships and execute strategic account plans to meet and exceed company…
Added 14 mins ago
S
Senior Manager, Global Meetings & Events
Snowflake
Dublin, CA
- $172,000 to $225,700 USD / year
The Senior Manager, Global Meetings & Events (M&E) will play a critical role in building and advancing the company’s global M&E program. Reporting to the Senior Director, Global Travel &…
Added 16 mins ago
Event Operations Manager, Shared Services
Honeywell
Atlanta, GA · Charlotte, NC
The Event Operations Manager will play a critical role in building, operationalizing, and scaling the Event Shared Services organization. This individual will serve as the operational…
Added 16 mins ago
Principal Portfolio Project Manager
United States - VWR International LLC
Remote, United States
Avantor is seeking a highly experienced Principal Portfolio Project Manager to lead a portfolio of complex, global programs and capital investments within its Life Sciences business. This…
Added 18 mins ago
Technical Program Manager II
US: Mastercard Technologies, LLC
O'Fallon, MO
As a Technical Program Manager, you will lead complex, cross-functional initiatives that drive platform modernization, improve service integration, streamline onboarding experiences, and…
Added 19 mins ago
Senior Project Manager / SCRUM Master
LMI
United States
LMI is seeking a Project Manager / Scrum Master at the senior level to lead Agile delivery in support of Department of Veterans Affairs (VA) technology modernization initiatives. This role…
Added 19 mins ago
Director, Forced Labor & Human Trafficking
Humanity United
Remote, United States
Serve as primary lead of the Mosaic program, including providing strategic, programmatic, and administrative guidance to grantees, with a particular focus on migrant workers and survivors…
Added 19 mins ago
System Engineer - Senior
Rochester General Hospital
United States
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing…
Added 20 mins ago
WB
Plant Manager
WM B REILY & COMPANY INC
Malden, MA
- $155,000 to $170,000 USD / year
The Plant Manager is directly responsible for leading and driving all operational activities at the facility to ensure consistent levels of production excellence are achieved and sustained…
Added 20 mins ago
Plant Manager
WM B REILY & COMPANY INC
New Orleans, LA
The Plant Manager is directly responsible for leading and driving all operational activities at the facility to ensure consistent levels of production excellence are achieved and sustained…

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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