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Director - PGO Safety, Human Performance and Corrective Action Program
Duke Energy Progress, LLC
Charlotte, NC · Raleigh, NC · Wilmington, NC · Plainfield, IN · St. Petersburg, FL · Cincinnati, OH
This position provides the leadership and direction for PGO’s health and safety program, corrective action program (CAP) and human performance (HP) program. Responsibilities include senior…
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Global Key Account Manager
SKF
Blue Bell, PA, PA
…are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the…
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Special Education Elementary LINKS-Autism Teacher Grades 3-5
Springfield Public Schools
Springfield, MA
…the district, therefore, it is relevant and actionable. We support our teaching staff with mentors such as instructional leadership specialists and effective educator coaches to work with…
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Supervisor of Special Education - Secondary
Southbridge Public Schools
Southbridge, MA
Daily, visit special and regular education classrooms to observe effectiveness of the instructional program; (a). Determine whether instruction corresponds to goals and objectives of the…
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ECCAT/Supervisory Aide (Grades Kindergarten - Third Grade)
Berkeley County Schools (WV)
Martinsburg, WV
The ECCAT/Aide assists the teacher(s) in a variety of ways to implement the instructional program including working directly with children in small groups or on a one-to-one basis; to…
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CC
26/27 EC Assistant - Hearing Impaired Support 396098
Cumberland County Schools
Fayetteville, NC
- $2,438 to $3,554 USD / month
- Supports students in social activities throughout the total school program.
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Program Assistant (SXI Classroom) - Bert Goens Learning Center
Van Buren Intermediate School District
Lawrence, MI
Demonstrate effective classroom management and positive behavior support strategies.
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26-27 EC TEACHER
Alpha Academy
FAYETTEVILLE, NC
…difficulty; uses available human and material resources to support the instructional…
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KP
Teacher Assistant - High School
King Philip Regional School District
Wrentham, MA
- $22 to $27 USD / hour
SUMMARY: Assist teachers in the special education and regular education classroom with daily activities which support student learning. This is determined by the student’s IEPs and the…
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LS
HEAD TEACHER, SEVERE DISABILITIES, ALL LEVELS
League School for Autism
East Walpole, MA
- $69,500 to $80,000 USD / year
…a team of remarkable, dedicated educators, clinicians, and support…
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MH
Administrative Assistant to the Director of Expanded Access
Minuteman High School
Lexington, MA
- $60,000 to $74,000 USD / year
Minuteman is seeking an Administrative Assistant who will provide support, clerical and administrative functions to the Director of Expanded Access.
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Lead Actuary, Variable Annuity & RILA Valuation
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Radnor, PA
…to analyze results and gain insights. You will also provide support to various actuarial modernization and automation…
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Community Health Patient Navigator
Memorial Hermann Community Benefits Corporation
United States
The Patient Care Navigator is responsible for providing in-person support to patients in clinical settings such as the emergency departments, inpatient units or outpatient clinic settings.…
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Training Coordinator
KENCCID
Philadelphia, PA
…job-specific areas for all Community House Managers (CHMs) and Direct Support Professionals (DSPs), under the direction of the Training Manager. This professional will focus on training and…
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Director, K-12 Enrichments
Puget Sound Educational Service District (PSESD)
Renton, WA
- $112,369 to $147,439 USD / year
…organizations, and regional ESD partners to expand access, support successful program implementation, and create meaningful opportunities for every student to thrive. Bring your leadership,…
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Deli Specialist
The Fresh Market Inc
Philadelphia, PA
…experience while maintaining operational integrity. You will support deli inventory accuracy, ensure rotation standards, and presentation, while supporting guest engagement and department…
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Seafood Specialist
The Fresh Market Inc
Latham, NY
- $18.48 to $19.71 USD / hour
Support front-end operations during peak business times as a cashier or in other areas.
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Relationship Banker - (Foxfield Rd) Saint Charles, IL
St. Charles Bank & Trust Company, N.A.
Saint Charles, IL
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the…
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Teller Supervisor Coordinator - Milwaukee, WI
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Milwaukee, WI
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the…
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Product Support Sales Representative (PSSR)
ASCO Equipment
Beaumont, TX
…Representative in the Beaumont, Texas Service Department. The Product Support Sales Representative will be responsible for obtaining and building relationships with customers through the…
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Full Stack Engineer 182049
CTI Consulting
Durham, NC
of the Development and Production Support team in WI Technology supporting DC
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Environmental Services & Facilities Technician (PRN)
Connections Health Solutions
San Francisco, CA
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
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QA Computerized Systems Coordinator
Chattem, Inc
United States
Support the site's computerized systems validation program, ensuring systems remain compliant, effective, and aligned with quality and regulatory requirements.
Added 1 min ago
Resident Engagement Specialist, Social Services
AHC Inc
Baltimore, MD
…Social Services to connect residents with essential resources, support housing stability, and coordinate programs that promote health, wellness, and community engagement. In this role, you…
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Technical Cleaner
Leadec Corp
Huntsville, AL
Position Purpose: Industrial Cleaner will support maintenance jobs and clean production areas and equipment. The cleaner will also be responsible for collecting and assisting with…

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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