Jobs in the United States

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Added 2 mins ago
VH
Biomedical Equipment Support Specialist (Information Systems)
Veterans Health Administration
Hines, IL
- $101,313 to $131,710 USD / year
…Department of Defense (DOD) biomedical equipment technician training program; OR (4) Completion of a DOD training program in repair and maintenance of electronic systems or information…
Added 2 mins ago
VH
Dentist - Oral & Maxillofacial Surgery
Veterans Health Administration
Washington, DC
- $240,000 to $400,000 USD / year
Serves as Program Manager of the oral surgery section in the dental department.
Added 2 mins ago
VH
Program Specialist
Veterans Health Administration
Louisville, KY · New Albany, IN
- $61,722 to $80,243 USD / year
The Program Specialist serves as a key administrative and operational support professional within the Primary Care Service. Provides comprehensive program coordination, data management,…
Added 2 mins ago
VH
Prosthetic Representative
Veterans Health Administration
Tomah, WI
- $40,736 to $97,087 USD / year
Gains PSAS program exposure that is designed to build upon the basic trainee knowledge, skills, and abilities while receiving detailed training and instruction. Receives formal and informal…
Added 2 mins ago
FA
Supervisory Air Traffic Control Specialist
Federal Aviation Administration
Philadelphia, PA
- $187,896 to $228,000 USD / year
The Operations Supervisor reports to the Operations Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.
Added 2 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Northport, NY
- $54,404 to $70,725 USD / year
Participates in the daily team huddles and weekly team meetings where patient care planning and management occur, as part of the interdisciplinary team delivering patient care.
Added 2 mins ago
AF
HUMAN RESOURCES SPECIALIST
Air Force Elements, U.S. Transportation Command
Scott AFB, IL
- $109,137 to $141,880 USD / year
…planning, developing and carry out a full range of comprehensive management advisory services and program management for civilian human resources…
Added 2 mins ago
VH
Advanced Medical Support Assistant
Veterans Health Administration
Northport, NY
- $54,404 to $70,725 USD / year
Participates in the daily team huddles and weekly team meetings where patient care planning and management occur, as part of the interdisciplinary team delivering patient care.
Added 2 mins ago
UC
Mechanical Engineer
U.S. Coast Guard
Glen Burnie, MD
- $143,913 to $187,093 USD / year
…engineering sciences, or (b) a BET from an ABET-accredited…
Added 5 mins ago
DC
Commissary Contractor Monitor
Defense Commissary Agency
Little Creek Amphibious Base, VA
- $22 to $29 USD / hour
Maintains the store's space allocations program by such duties as designating to the contractor proper item shelf locations when shelf tags are missing or otherwise not identifiable.
Added 5 mins ago
FS
Wildland Firefighter (Aviation)
Forest Service
Location Negotiable After Selection · La Grande, OR
- $28 USD / hour
…position is located on a fire crew as a crewmember within the fire management organization. This position is established on a Forest unit to serve as an Airtanker Base Ramp Manager.…
Added 5 mins ago
FS
Wildland Firefighter (Fuels Management)
Forest Service
Location Negotiable After Selection · Joseph, OR · Baker City, OR · Central Point, OR
- $30 USD / hour
…recommendations on appropriate prescriptive criteria for meeting program objectives. | Provides for training needs to support prescribed fire and fuels management programs. | Participates…
Added 5 mins ago
WA
Electronic Integrated Systems Mechanic (Meter & Relay) Craftsman in Training
Western Area Power Administration
Boulder City, NV · Glendive, MT · Fort Peck, MT · Havre, MT · Gering, NE · Parker, AZ · Yuma, AZ · Keswick, CA · Page, AZ · Loveland, CO · Elverta, CA · Tracy, CA · Phoenix, AZ
- $59 to $88 USD / hour
Maintain, repair, modify, program, install and commission power system substation protection control, monitoring and metering equipment.
Added 5 mins ago
VH
Registered Nurse (RN) - Home Telehealth (HT) Care Coordinator
Veterans Health Administration
Tomah, WI
- $77,771 to $147,657 USD / year
…the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Also, the HT Care Coordinator RN coordinates care for a…
Added 5 mins ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Gillette, WY
- $61,722 to $80,243 USD / year
…representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software,…
Added 7 mins ago
RC
Restaurant Leader
Raising Cane's
Iowa City, IA
- From $60,000 USD / year
Hires and terminates management-level crewmembers including status change and payroll process
Added 7 mins ago
RC
Assistant Restaurant Leader
Raising Cane's
Davenport, IA
- From $55,000 USD / year
Hires and terminates all hourly, non-management crewmembers
Added 7 mins ago
FS
Wildland Firefighter (Fuels Management)
Forest Service
Location Negotiable After Selection · Darby, MT · Stevensville, MT · Sula, MT
- $30 USD / hour
…recommendations on appropriate prescriptive criteria for meeting program objectives. | Provides for training needs to support prescribed fire and fuels management programs. | Participates…
Added 7 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Ann Arbor, MI
- $78,264 to $101,738 USD / year
Participates in the drug recall program and reports to management their findings. Sequesters product and follows instructions in the recall report for replacement.
Added 7 mins ago
VH
Food Service Worker
Veterans Health Administration
Chicago, IL
- $23 to $27 USD / hour
Added 7 mins ago
VH
Social Worker
Veterans Health Administration
Chillicothe, OH
- $64,406 to $101,309 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 7 mins ago
VH
Food Service Worker
Veterans Health Administration
Chicago, IL
- $23 to $27 USD / hour
Added 7 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Miami, FL
- $119,046 to $184,558 USD / year
Serves as a principal expert for the National Airspace System Operations Manager for the Miami ARTCC Service Operations Center.Â All duties of an ATSS are tied to maintaining safe and…
Added 7 mins ago
DH
Attorney-Advisor (General)
DHS Headquarters
Washington, DC
- $143,913 to $197,200 USD / year
Coordinating with program offices and other OGC disciplines on acquisitions, litigation, and other legal matters and providing legal advice to management and program officials to ensure…
Added 7 mins ago
WA
Electronic Integrated Systems Mechanic (Meter & Relay) Journeyman
Western Area Power Administration
Gering, NE · Glendive, MT · Fort Peck, MT · Havre, MT · Boulder City, NV · Yuma, AZ · Tracy, CA · Elverta, CA · Loveland, CO · Page, AZ · Phoenix, AZ · Parker, AZ · Keswick, CA
- $63 to $90 USD / hour
Maintain, repair, modify, program, install and commission power system substation protection control, monitoring and metering equipment.

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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