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Project & Program Management IV
Astreya Partners, LLC
Oakland, CA · San Ramon, CA
12+ years of technology program, portfolio, project, or product management experience.
Added 1 min ago
Program Manager of Integrations
The Tustin Group
Norristown, PA
· 5+ years of experience in program management, project management, operations, business integration, consulting, or a related discipline preferred.
Added 1 min ago
NN
Project Manager
NW Natural
Portland, OR
- $110,250 to $157,100 USD / year
Lead the project intake process within PMO project management tool and obtain all required stakeholder approvals. Work with the project team to establish accurate project goals, scope of…
Added 1 min ago
Project Manager
Yancey Bros. Co.
Austell, GA
As a Yancey Power Systems Project Manager you will support the sales of Yancey Power Systems (YPS) products (Generators, ATS, Paralleling Switchgear, & Accessories) by managing multiple…
Added 1 min ago
Sr. Business Analyst
Jackson Lewis P.C.
New York City, NY · Philadelphia, PA · Grand Rapids, MI · Kansas City, KS · Greenville, SC · NY · White Plains, NY · San Francisco, CA · Dallas, TX · Atlanta, GA · Chicago, IL · Seattle, WA
The Jackson Lewis Project Management Office (PMO) partners with firm leadership to enable successful execution of the firm's strategic priorities through disciplined portfolio, program,…
Added 2 mins ago
V
Structural Engineer - Waterfront - Marine
VHB
Providence, RI · Boston, MA · Watertown, MA
- $120,000 to $150,000 USD / year
…multi-disciplinary engineering and science-based solutions to coastal management challenges including coastal/waterfront engineering, coastal flood risk, resiliency and adaptation design,…
Added 2 mins ago
AI Agile Delivery Lead
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The Agile Project Manager Lead is responsible for leading the successful delivery of complex business and technology products, platforms, programs, and strategic initiatives across multiple…
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Assistant/Associate Director of Athletics | I02592
Slippery Rock University
PA
…strategic support for the University’s intercollegiate athletics program. The Assistant/Associate Director reports to the Director of Athletics for assigned athletics functions and is…
Added 3 mins ago
Project Engineer
IMI
Topeka, KS
As a Project Engineer, you’ll manage all aspects of engineering on a project, nuts to bolts. And when your projects call for it, you’ll lead and mentor other members of our Engineering…
Added 4 mins ago
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University Innovation Alliance Fellow
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United States
- $78,000 to $80,500 USD / year
As a University Innovation Alliance (UIA) Fellow, you will lead high-impact projects that advance student success initiatives at your institution while contributing to the work of the UIA.…
Added 4 mins ago
Process Engineer
Injectech
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Injectech, LLC has been a trusted supplier of fluid-control components for over 20 years. Our current senior management team has been with Injectech since the very beginning, bringing…
Added 5 mins ago
Manager, Audience & Orchestration
Macy's
New York, NY · NY
Lead and manage the audience team: hiring, onboarding, performance management and career development.
Added 6 mins ago
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Process Safety Engineer
Randstad USA
Murfreesboro, NC
- $110,000 to $140,000 USD / year
Process Safety Engineer for a leading agricultural products and services company. This role will lead and manage the process safety program at the site level.
Added 6 mins ago
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Junior Data Scientist
Ho-Chunk, Inc.
Fairfax, VA
- $110,000 to $123,000 USD / year
…Data Scientist to support a Federal Agency enterprise data management and analytics program. This role supports the Analytic team in developing machine learning models, preparing and…
Added 7 mins ago
Operations Manager
Maersk Logistics & Services USA Inc.
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Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
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Damage Specialist
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Minneapolis, MN
As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony,…
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Project Superintendent I | Construction
PEAK CONSTRUCTION CORPORATION
South West, FL
- $100,000 to $130,000 USD / year
As a Project Superintendent I, you will play a critical role in ensuring the safety, quality, and efficiency of assigned projects. You will take the lead in establishing and enforcing…
Added 7 mins ago
Technical Program Manager, Serviceability
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Seattle, WA · Herndon, VA
We are seeking a Technical Program Manager to support serviceability for water systems across our data centers. Water quality management is a critical and fast-growing area of data center…
Added 7 mins ago
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General Foreman - Data Center ISP
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- $41 to $47 USD / hour
…budget, and schedule goals. Works with the Superintendent and project management through installation, validation support, and…
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Principal Systems Engineer
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Act as the primary interface between the APU Control Systems team, Program Management, and customers
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Guest Service Lead
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…occasionally lift, carry, or move items up to 25–30 lbs, such as program materials, supplies, or event equipment. These roles require clear verbal communication, strong customer‑service…
Added 8 mins ago
Postdoctoral Fellow, Educating Character Initiative
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…the Educating Character Initiative (ECI), housed within the Program for Leadership and Character at Wake Forest University. The anticipated start date is July 1,…
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Referral Testing Group Lead
Quest Diagnostics
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Excellent project management and time management skills.

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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