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DA
ICT Designer III
DLB Associates
Remote, United States
- $78,750 to $95,812 USD / year
…wide variety of low voltage projects. This person will work as part of the Engineering Team and interact closely with the Project Management Team to produce construction documents, assist…
Added 3 mins ago
Continuous Improvement Leader
Vantedge Medical - VDB
San Jose, CA
…optimization, and overall manufacturing flow improvements. A key part of your role will be ensuring strong associate and leadership engagement in all improvement activities, while driving…
Added 3 mins ago
Administrative Coordinator
Bank Iowa
West Des Moines, IA
Provide administrative support to the Executive Assistant and broader corporate team, including data entry, filing, document preparation, correspondence, scheduling, and project support.
Added 4 mins ago
CG
ROUTE DRIVER - VENDING (FULL TIME)
Compass Group
Grimes, IA
- $24.52 to $25.5 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 4 mins ago
CG
ROUTE DRIVER - VENDING (FULL TIME)
Compass Group
Garden Grove, CA
- $25.85 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 8 mins ago
Project Remodel Specialist (Daytime) - Seymour, TN (R)
Anderson Merchandisers
Seymour, TN
We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.
Added 9 mins ago
Data Management Senior Associate
DTCC Candidate Experience
Tampa, FL · Jersey City, NJ
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Added 11 mins ago
In House Paralegal - 100% Remote
Robert Half
Boca Raton, FL
Robert Half, on behalf of a national company, is seeking a Part Time Corporate Paralegal for a permanent in house role. The position offers up to $35,000 annually for 15 hours per week. The…
Added 11 mins ago
Associate, Process Improvement Engineering
West Pharmaceutical Services
St. Petersburg, FL
Project management, ability to work independently required.
Added 11 mins ago
Senior Workforce Management Professional, Tactical
Humana
Tallahassee, FL
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 11 mins ago
Engineering Technician
Federal Aviation Administration
Jacksonville, FL
Summary Serves as a Field Project Coordinator at a Field Maintenance Program (FMP) Center. Responsibilities Creates and maintains construction/installation schedules and budget to ensure…
Added 11 mins ago
Senior Full Stack Engineer
Humana
Fort Lauderdale, FL · Tampa, FL
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 11 mins ago
Legal Assistant
AdventHealth
Tampa, FL
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind…
Added 11 mins ago
A
Cybersecurity Director
Accenture
Miami, FL · Orlando, FL · St. Petersburg, FL
- $132,500 to $338,300 USD / year
…will provide cybersecurity subject matter expertise, and drive project delivery execution as the primary point of contact for the project team – often interfacing with client security…
Added 12 mins ago
VP, Head of Program Management - AI
Synchrony Bank
United States
Added 14 mins ago
MI
Technical Support Specialist, Interoperability
Medical Information Technology, Inc
MA
- $54,000 to $66,000 USD / year
Tracking and documenting related milestones in regards to billable projects as part of the project management process.
Added 15 mins ago
Financial Planning & Forecasting Analyst
University of Buffalo
NY
…framework that provides consistent visibility into approved project budgets, funding sources, commitments, actual expenditures, approved and pending changes, contingency utilization,…
Added 16 mins ago
Sales Intern
Benco Dental
Remote, United States
Paid-Internship with full-time employment opportunities
Added 18 mins ago
Associate in Research, 12 Month – Applied Research & Commercialization Hub (National High Magnetic Field Laboratory)
Florida State University
Tallahassee, FL
The Associate in Research runs that laboratory under the Director’s technical direction and works the seam between the MagLab’s research programs and ARCH. Techniques are invented across…
Added 19 mins ago
I
HSE Advisor Construction
IREN
Childress, TX
- $46 USD / hour
Job Type: Full-time | Location: Childress, TX | Department: Construction | Reporting to: Construction Associate Director | Work Location: #onsite
Added 19 mins ago
I
HSE Advisor Construction (Nights)
IREN
Childress, TX
- $46 USD / hour
Job Type: Full-time | Location: Childress, TX | Department: Construction | Reporting to: Construction Associate Director | Work Location: #onsite
Added 21 mins ago
Tax Strategist
H&R Block
BANKS, OR
Provides guidance and assistance to Associate Tax Strategists as needed
Added 24 mins ago
CF
Senior Infrastructure Engineer
Caritas Family Solutions
Belleville, IL
- $83,000 USD / year
Welcome to your opportunity to change the world! If you have a servant's heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving…
Added 26 mins ago
Technical Product Manager Co-op, AI Strategic Hub (DASH)
Veteran Hiring Solutions
Boston, MA
…apply. Veteran Hiring Solutions is supporting this search as part of a pilot with Northeastern. The only requirement is that you are an enrolled Northeastern student eligible for…
Added 26 mins ago
Distribution Design Engineer
AEP Texas Company, Inc.
Laredo, TX
Provides input to project planning documents.

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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