Jobs in the United States

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Added 6 mins ago
VH
Supervisory Health System Specialist (Access Operations Director)
Veterans Health Administration
Vancouver, WA
- $125,776 to $163,514 USD / year
For a GS-14 position you must have served 52 weeks at the GS-13 · The grade may have been in any occupation, but must have been held in the Federal service
Added 6 mins ago
VH
Business Implementation Manager
Veterans Health Administration
Location Negotiable After Selection
- $147,945 to $192,331 USD / year
For a GS-15 position you must have served 52 weeks at the GS-14
Added 6 mins ago
OO
HR Specialist (Policy Planning & Implementation)
Office of the Chief Human Capital Officer
Location Negotiable After Selection · Washington, DC
- $106,437 to $172,980 USD / year
For a GS-13 position you must have served 52 weeks at the GS-12 · The grade may have been in any occupation, but must have been held in the Federal service
Added 6 mins ago
CN
Child and Youth Program Direct Hiring Event - November 17, 2026
Commander, Navy Installations Command
Bangor, WA · Bremerton, WA
- $19 to $35 USD / hour
Must have one of the following to be considered for this position: · Must possess maturity and judgment and be capable of handling emergencies
Added 6 mins ago
OO
HR Specialist
Office of Personnel Management
Washington, DC
- $143,913 to $187,093 USD / year
Lead and coordinate cross-agency hiring initiatives, shared certificate actions, and staffing projects, including project planning, deliverables, timelines, and stakeholder engagement.
Added 6 mins ago
FA
Management and Program Assistant
Federal Aviation Administration
Denver, CO · Watkins, CO · Colorado Springs, CO · Longmont, CO · Broomfield, CO · Englewood, CO
- $46,830 to $70,248 USD / year
…charts. Accomplishes work under the general supervision of a manager and minimal oversight of a team lead or higher-level…
Added 8 mins ago
VH
Lead Registered Respiratory Therapist
Veterans Health Administration
Little Rock, AR
- $89,508 to $116,362 USD / year
Education: Individuals must have successfully completed a respiratory care program accredited by the CoARC or its successor
Added 8 mins ago
VH
Physician Assistant - Chronic Pain
Veterans Health Administration
Tomah, WI
- $116,042 to $169,517 USD / year
Successful completion of a PA post-graduate residency program sponsored by VHA Office of Academic Affiliations or other postgraduate residency programs accredited by VA, ARC-PA, U.S. Armed…
Added 8 mins ago
CN
Supervisory Recreation Specialist (Fitness Coordinator)
Commander, Navy Installations Command
Portsmouth, VA
- $30 to $34 USD / hour
A qualified candidate must possess:
Added 8 mins ago
OO
Lead Human Resources Specialist
Office of Personnel Management
Washington, DC
- $143,913 to $187,093 USD / year
As a Lead Human Resources Specialist at the GS-0201-14, you will be part of Workforce Policy and Innovation Office of Personnel Management. If selected, you will administer executive…
Added 8 mins ago
VH
Physician (Regular Ft) CHIEF EMERGENCY MEDICINE
Veterans Health Administration
Clarksburg, WV
- $225,000 to $400,000 USD / year
Position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit…
Added 8 mins ago
UC
Contract Specialist
U.S. Coast Guard
Oakland, CA · Norfolk, VA
- $75,788 to $145,468 USD / year
Collaborating with project officers to plan and develop long and short-range acquisition plans, strategies and realistic approaches for program goals.
Added 8 mins ago
WA
Public Utilities Specialist (Rates)
Western Area Power Administration
Phoenix, AZ · Billings, MT
- $106,437 to $144,741 USD / year
You must have a login.gov account to sign into USAJOBS: https://www.usajobs.gov/Help/how-to/account/
Added 10 mins ago
M
Gestionnaire des ressources énergétiques / Energy Resource Manager
Microsoft
QC, CA
- $69,200 to $129,600 CAD / year
Added 10 mins ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Vicksburg, MS
- $118,204 to $145,483 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 10 mins ago
UA
Civil Engineer (STRUCTURAL)
U.S. Army Corps of Engineers
Vicksburg, MS
- $99,954 to $119,097 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 10 mins ago
VH
Diagnostic Radiologic Technologist
Veterans Health Administration
Auburn, WA
- $61,751 to $110,120 USD / year
Participate equally in on-call and holiday schedule rotations, providing adequate and essential hospital coverage, 24 hours per day/7 days per week
Added 10 mins ago
VH
Ambulatory Care Practical Nurse
Veterans Health Administration
Susanville, CA
- $57,106 to $103,932 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 12 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Iowa City, IA
- $61,722 to $80,243 USD / year
The Pharmacy Inpatient Technician (Procurement/Inventory) will be assigned as the lead procurement and inventory management specialist for the inpatient pharmacy. Duties include but are not…
Added 12 mins ago
VH
Pharmacy Technician (Procurement/Inventory)
Veterans Health Administration
Iowa City, IA
- $61,722 to $80,243 USD / year
The Pharmacy Inpatient Technician (Procurement/Inventory) will be assigned as the lead procurement and inventory management specialist for the inpatient pharmacy. Duties include but are not…
Added 12 mins ago
VH
SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration
Fort Wayne, IN
- $57,811 to $75,151 USD / year
Assigns work, establishes priorities, sets deadlines, and coordinates daily operations with support from the Lead Medical Support Assistant (LMSA).
Added 12 mins ago
VH
Registered Nurse - Infection Preventionist
Veterans Health Administration
Bath, NY
- $74,106 to $129,998 USD / year
The Infection Preventionist is a Registered Nurse (RN) who leads the facility-wide infection prevention and control program at VA Finger Lakes Health Care System. This position demonstrates…
Added 12 mins ago
VH
Registered Nurse-House Supervisor
Veterans Health Administration
Fayetteville, AR
- $72,303 to $148,932 USD / year
…approaches to the management of complex patient care. The ability to lead and organize the delivery of care to assure continuity of care and peer accountability for practice, including…
Added 12 mins ago
VH
Electronic Industrial Controls Mechanic
Veterans Health Administration
West Palm Beach, FL
- $38 to $44 USD / hour
…Pellerin Milnor Corporation. This specialized service school program offers an extensive and detailed exploration of the Mentor CBWÂ® controller, including its functionalities and…
Added 12 mins ago
VH
Supervisory Diagnostic Radiologic Technologist
Veterans Health Administration
Fayetteville, NC
- $99,893 to $129,854 USD / year
Work Schedule: Mon - Fri (4:00p - Midnight with some rotating shifts

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Apply on jobs.cvshealth.com About employer

Applications open in a new tab.

Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply on jobs.cvshealth.com About employer

More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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Work requirements

Jobs in the United States