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Added 1 min ago
OO
Accounting Specialist
Office of Shared Administration (WV)
Charleston, WV
- $16.59 to $27.64 USD / hour
Reports To: Grants and Compliance Manager, Rural Health Transformation Program
Added 1 min ago
OO
Program Manager
Office of Shared Administration (WV)
Charleston, WV
- $27.66 to $46.09 USD / hour
Reports To: Stakeholder Engagement and Communications Program Manager, RHTP
Added 8 mins ago
Service Quality Manager - Columbia, MD
Rohde & Schwarz
Columbia, MD
Build and operate the Quality Assurance Program (QAP): define the program elements, implement Quality Control checks/inspections, perform certificate reviews and system (ZSSETUP) audits,…
Added 12 mins ago
8-Hour Straight Shift Cook III/Server - Anticipated
West Virginia K-12 Jobs
Charleston, WV
Liability Insurance Tax Shelter Annuity Program
Added 12 mins ago
Extra-Curricular Cook III/Server - Anticipated
West Virginia K-12 Jobs
Charleston, WV
At Risk Supper Cook Madison Elementary School (per supper program schedule only)
Added 13 mins ago
WI
(USA) Pharmacy Manager, Store # 00967
Walmart Inc.
FL
- $112,000 to $197,000 USD / year
…pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists and pharmacy staff to take care of patients in the community. This is a great…
Added 13 mins ago
WU
Area Manager S5 IL9
Wal-Mart.com USA, LLC
IL
- $65,500 to $98,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 14 mins ago
Continuous Improvement Manager 1
GXO Logistics
PA
As the Manager, Continuous Improvement, you will be responsible for supporting, developing and leading the implementation of the GXO Operating System (GOS).
Added 18 mins ago
Occupational Health & Safety (OHS) Program Manager
SGS North America
Olympia, WA
We are seeking an experienced OHS Program Manager to lead the development, implementation, and continuous improvement of occupational health and safety programs supporting innovative…
Added 18 mins ago
Automotive Finance Consultant - Land Rover Lynnwood
Holman Automotive Group Inc.
Seattle, WA
2-5 years of experience as automotive finance manager preferred
Added 18 mins ago
Learning Program Manager
Generac Power Systems Inc
Waukesha, WI
The Learning Program Manager is responsible for designing, developing, implementing, delivering, evaluating, and managing innovative learning and development programs for all company levels…
Added 25 mins ago
Deputy Program Manager
GD Information Technology, Inc.
United States
GDIT is seeking Deputy Program Manager to help support an upcoming contract for FDA Scientific Computing in College Park, MD (primary office) or Gaithersburg, MD.
Added 29 mins ago
Hospice Aide
Elara Caring
Tulsa, OK
Monitor patient condition and promptly report changes, concerns, or safety issues to the RN Case Manager, physician, and care team.
Added 29 mins ago
Hospice Aide
Elara Caring
Ardmore, OK
Monitor patient condition and promptly report changes, concerns, or safety issues to the RN Case Manager, physician, and care team.
Added 30 mins ago
Student Community Engagement Assistant I _Off-Campus FWS
George Washington University Student
Off-Campus FWS Partner, DC
…positions will be required to verify this by attaching their FWS Program Student Statement as a required document. Do not apply unless you meet this…
Added 32 mins ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
Are you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you’ll support the STREAMS program, a strategic transformation…
Added 32 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
Ability to begin the National Grid Graduate Program on June 7, 2027, or July 12, 2027
Added 32 mins ago
Graduate Development Program, Associate Project Manager, Capital Project Delivery
natgridProd
Northboro, MA
…real-world project management experience? As an Associate Project Manager, you'll play a key role in supporting major energy infrastructure projects across Massachusetts. You'll work with…
Added 33 mins ago
Graduate Development Program, Associate Project Manager, New York Electric Major Projects
natgridProd
Syracuse, NY
Are you ready to help deliver major projects that strengthen New York’s electric grid? As an Associate Project Manager on the New York Electric Major Projects team, you’ll support complex…
Added 33 mins ago
Graduate Development Program, Associate Project Manager, NE Electric Complex Project Management
natgridProd
Waltham, MA · Northboro, MA · Worcester, MA
Ready to help power the future of energy while building your project management career? As an Associate Project Manager, you'll support a diverse portfolio of projects that help modernize…
Added 33 mins ago
Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery
natgridProd
Northboro, MA
Ability to begin the National Grid Graduate Program on June 7, 2027, or July 12, 2027
Added 33 mins ago
Graduate Development Program, Associate Project Manager, Workplan Development
natgridProd
Northboro, MA
Ability to begin the National Grid Graduate Program on June 7, 2027, or July 12, 2027
Added 34 mins ago
Fleet Maintenance Manager - BU
BFI WASTE SERVICES, LLC
Chattanooga, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 34 mins ago
Operations Supervisor Hauling
BFI WASTE SERVICES, LLC
Adairsville, GA
…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 34 mins ago
Diesel Mechanic
BFI WASTE SERVICES OF PENNSYLVANIA, LLC
King Of Prussia, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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