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Systems Engineering Manager
Sidus Space
Cape Canaveral, FL
The Systems Engineering Manager leads a multidisciplinary engineering team responsible for system architecture, requirements development, integration, test, and verification of complex…
Added just now
Nurse Manager - Operating Room (OR) - St. Mary's Hospital
Bon Secours Mercy Health Inc
Richmond, VA
Manager Nursing – St. Mary's Hospital Richmond
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8
Senior Product Manager | Mobile
8am
Remote, United States
- $160,000 to $200,000 USD / year
We're looking for a Senior Product Manager to own mobile at 8am. The solo and small firms we serve increasingly run their practices from their phones, and our mobile apps need a dedicated…
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Patient Scheduling Team Lead
Radiology Associates of Hartford PLLC
Enfield, CT
…scheduling questions and problems. They work with the Business Manager to hold the team accountable, maintain a high level of scheduling accuracy, and optimize modality schedules.…
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Senior Engineering Manager - Combustion Repair
GE Vernova Operations LLC
United States
Program Leadership: Own the end-to-end strategy, development, and qualification for heavy-duty gas turbine combustion repair NPI (New Product Introduction), PCO (Product Cost Optimization),…
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GV
Electro-Chemical Machine Operator - 3rd Shift
GE Vernova Operations LLC
United States
- $27 to $30.5 USD / hour
Maintain company production and quality standards and report unusual problems or conditions to manager.
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Service Manager
Bridgestone Retail Operations, LLC.
United States
1 year of service manager or service writer experience.
Added just now
Sales and Service Technician
Bridgestone Retail Operations, LLC.
United States
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Added just now
Service Manager
Bridgestone Retail Operations, LLC.
United States
1 year of service manager or service writer experience.
Added just now
Guest Service Agent
Hilton Brooklyn Downtown NYC
Brooklyn, NY
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Added 1 min ago
Manager, Contact Center - Planning and Forecasting
United States
Advanced experience with Excel and PowerPoint presentation development
Added 1 min ago
VH
Driver III (CDL) - Mon-Fri 6:00AM - 6:00 PM
Vital Holdings LLC
Grapevine, TX
- $20 to $21 USD / hour
Reports To: General Manager, Operations Manager, or Management Designee
Added 1 min ago
VH
Driver III (CDL) - Mon-Fri 6:00AM - 6:00 PM
Vital Holdings LLC
Grapevine, TX
- $20 to $21 USD / hour
Reports To: General Manager, Operations Manager, or Management Designee
Added 1 min ago
J
Summer Associate - Leadership Development Program
United States
- $160,000 USD / year
Tishman Speyer Leadership Development Program – 2027 Summer Associate
Added 1 min ago
Relationship Banker I - Brooksville
Regions
Brooksville, FL
…interested in beginning a career with opportunities for growth, development, and upward…
Added 1 min ago
SO
Senior Compliance Analyst
State of Michigan
Lansing, MI
- $34.45 to $49.53 USD / hour
What We Offer: The State of Michigan offers competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance…
Added 1 min ago
Relationship Banker II - Forest
Regions
Silver Springs, FL
…interested in beginning a career with opportunities for growth, development, and upward…
Added 1 min ago
General Manager
DriveTime
Miami, FL
…into dealership operations and business leadership. As General Manager, you will oversee overall store performance, including sales, customer experience, team development, and operational…
Added 1 min ago
Automotive Reconditioner - Paint
DriveTime
Morrisville, PA
Review and communicate all issues with the appropriate Cosmetic Associate and Reconditioning Manager.
Added 1 min ago
SG
Oracle Cloud HCM Functional Lead
SC&H Group
Remote, United States
- $180,000 to $220,000 USD / year
…Management you can carry, the more of the people side of this program you'll…
Added 2 mins ago
Restaurant Supervisor - Employee Pub
Nemacolin Career Opportunities
Farmington, PA
…hospitality, and operational support. Working alongside the Restaurant Manager, Culinary Team, and Wisteria leadership, you will guide daily service, coach associates, support team…
Added 2 mins ago
Qualified Developmental Disability Professional (Talladega)
AltaPointe Health
Talladega, AL
Oversee the development of weekly individual and group schedules with direct input from people participating in the program
Added 2 mins ago
94 Deli Manager
Ingles Markets, Inc.
Seneca, SC
…satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail…
Added 2 mins ago
15 Produce Manager
Ingles Markets, Inc.
Gaffney, NC
…satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail…
Added 2 mins ago
Q
Loyalty Account Manager (Inside Sales)
Quadient
Fort Worth, TX
- Up to $21 USD / hour
Experience in customer service, sales, renewals, account management, or business development

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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