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Managing Principal - Commercial Banking & Lending
Capco
NY
Transformation & Program Delivery: Proven experience delivering complex banking transformations, including process improvement, systems integration, and technology implementation.
Added just now
Instructional Support Specialist, Fire Technology* - Career Technical Education - Columbia College
Yosemite Community College District
CA
…laboratory environment; assists instructors in preparing for complex learning experiences; serves as a lead worker over technical staff; coordinates the functions of several units; operates…
Added just now
CO
Special Assistant to Police Chief
City of Pflugerville
Pflugerville, TX
- $24.53 to $30.67 USD / hour
…deferred compensation plan and a 100% paid employee assistance program that offers financial, legal, mental, and career coaching and much…
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Construction Manager
Pulte Services Corporation
Morristown, NJ
The Construction Manager is responsible for managing and overseeing the construction of homes in the assigned community(s) to ensure cost, schedule, and quality standards are met. Manages…
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Director of Account Management
Blue Cross & Blue Shield of Rhode Island
Providence, RI
…and other functions to support client education, product and program adoption, account-level changes, and delivery of BCBSRI’s value proposition, while maintaining the account manager as…
Added 1 min ago
Program Manager - Interim Housing
Hope The Mission
Van Nuys, CA
…serious instability. That is not by accident. Interim housing is complex, and the Program Manager is the person Hope the Mission trusts to lead it well. The quality of leadership at this…
Added 1 min ago
Project Manager
KBR
Lexington Park, MD
KBR is seeking a Project Manager for the Royal Australian Air Force (RAAF) F/A-18 and EA-18G Foreign Military Sales (FMS) Program in Lexington Park, MD. In this role, you will provide…
Added 1 min ago
DP
Case Manager - Intake
Developmental Pathwa
Aurora, CO
- $25.1 to $28.68 USD / hour
Developmental Pathways (DP) is seeking an Intake Case Manager (CM) to join our Systems Navigation (SN) Team!
Added 1 min ago
DO
District Administrator
Department of Public Health
CA
- $8,660 to $10,758 USD / month
…regulations, and investigations of complaints. Carries out program activities in a specific region of the state for those facilities and agencies under the jurisdiction of the Center. The…
Added 1 min ago
Associate Director - Execution Excellence
Eli Lilly International C
United States
…Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support…
Added 2 mins ago
Project Manager
DPR Construction
Phoenix, AZ · austin, TX · Dallas, TX · Houston, TX · Austin, TX · Phoenix · Austin · Dallas · Houston
Digital Building Components, part of the DPR Family of Companies, is seeking a Project Manager.
Added 2 mins ago
Area Sales Manager
Sulzer Electro-Mechanical Services (US) Inc.
United States
Ability to translate complex technical concepts into customer-friendly language.
Added 2 mins ago
SO
Physical Environment Specialist
State of Kansas
KS
- Up to $50,000 USD / year
…jurisdiction. Coordinates with appropriate state and federal program staff to ensure approved changes to licensed or certified capacity and facility configuration are accurately documented…
Added 3 mins ago
Registered Nurse Case Manager
Southeast Alaska Regional Health Consortium
Sitka, AK · JPL
Associate’s degree in Nursing from an accredited program.
Added 3 mins ago
H
Manager, Governance and Enablement
HP
Austin, TX · Vancouver, WA
- $147,050 to $230,850 USD / year
We are looking for a Manager of Governance & Enablement to drive the adoption of HP's Veneer Design System and scale the tools, processes, and programs that enable design teams across HP.
Added 3 mins ago
Channel Partner Business Manager
HP
Washington, DC · All Cities, MD
…meet specific customer needs. The role provides partners with complex information about the organization’s offerings while collaborating with them to ensure long-term business success. The…
Added 3 mins ago
Lead Technical Product Manager
NIKE USA
Remote, United States
We are seeking a strategic yet hands-on Lead Product Manager who drives the complex and critical data compliant products. You bring a data-driven mindset, strong product execution skills,…
Added 3 mins ago
Lead-Medical Assistant - Athletic Medicine
Henry Ford Health
Novi, MI
…continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other…
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Lead Technical Product Manager
Nike
Beaverton, OR
We are seeking a strategic yet hands-on Lead Product Manager who drives the complex and critical data compliant products. You bring a data-driven mindset, strong product execution skills,…
Added 4 mins ago
Project Manager- Strategy Execution
Demant
Eden Prairie, MN
The Project Manager – Strategy Execution will help drive strategic transformation projects across Diagnostics – bringing structure to complex initiatives, aligning stakeholders, preparing…
Added 4 mins ago
Systems Engineering Manager
Sidus Space
Cape Canaveral, FL
The Systems Engineering Manager leads a multidisciplinary engineering team responsible for system architecture, requirements development, integration, test, and verification of complex…
Added 4 mins ago
Senior Engineering Manager - Combustion Repair
GE Vernova Operations LLC
United States
Program Leadership: Own the end-to-end strategy, development, and qualification for heavy-duty gas turbine combustion repair NPI (New Product Introduction), PCO (Product Cost Optimization),…
Added 5 mins ago
Relationship Banker I - Brooksville
Regions
Brooksville, FL
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
Added 5 mins ago
Relationship Banker II - Forest
Regions
Silver Springs, FL
Refers customers to an internal team of experts when complex financial goals and needs are recognized
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Branch Manager - Pendleton Pike
Regions
Indianapolis, IN
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This…

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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