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Intern - Paid Media
LSG
Washington, DC
- $23 USD / hour
Our internship program offers recent graduates and college students up to 30 hours a week of hands-on experience working in the firm’s paid media practice. You'll work across a diverse…
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Project Manager
NW Natural
Portland, OR
- $110,250 to $157,100 USD / year
PMO Engineering Service Delivery; Portland, Oregon (US-OR)
Added 1 min ago
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Food Service Worker
CentraState Healthcare System
Freehold, NJ
- $16 to $25.6 USD / hour
Monmouth Crossing has an employment opportunity available for a Food Service Worker. The Food Service Worker prepares and serves food, & cleans and maintains the assigned area.
Added 1 min ago
Store Manager in Training
GNC Holdings LLC
Franklin, MA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
Store Manager in Training
GNC Holdings LLC
Mansfield, MA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
Store Manager in Training
GNC Holdings LLC
Seekonk, MA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
Store Manager in Training
GNC Holdings LLC
Brockton, MA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
Store Manager in Training
GNC Holdings LLC
Westwood, MA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
Store Manager in Training
GNC Holdings LLC
Waltham, MA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
CD
Registered Dental Assistant
Community Dental Partners
Brownwood, TX
- $16 to $19 USD / hour
Reports to: Practice Manager, Regional Manager
Added 1 min ago
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Front Office- Treatment Coordinator (Bilingual)
Community Dental Partners
Houston, TX
- $20 to $25 USD / hour
About this role: If you are team-oriented and looking for an opportunity to assist patients in our community, by providing a beautiful smile. Come join our team! you would work very closely…
Added 1 min ago
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Dental Assistant - Willing to Train (Bilingual)
Community Dental Partners
Brownwood, TX
- $14 to $16 USD / hour
Reports to: Practice Manager, Regional Manager
Added 1 min ago
MW
Retail Sales Manager
MY WIRELESS
RENTON, WA
- $56,200 to $81,200 USD / year
My Wireless, an AT&T Authorized National Retailer, is currently looking for an experienced Retail Sales Manager that is excited to work in an industry that isn’t likely to slow down. As a…
Added 2 mins ago
Clinical Subject Matter Expert (Remote)
Govcio LLC
United States
Serves as the clinical and operational authority for community care referral and care coordination workflows on a health IT delivery team. Documents current-state clinical and…
Added 2 mins ago
Clinical Nurse Manager
Appalachian Regional Healthcare, Inc.
Hazard, KY
Collaborates with subject matter experts and departmental leaders to foster a teamwork-oriented environment that supports quality outcomes and exceptional service.
Added 2 mins ago
Case Manager
Community Care, Inc.
Madison, WI
Community Care is hiring a Case Manager. This rewarding opportunity is perfect for someone who enjoys team collaboration, community case management, and being part of a mission driven…
Added 3 mins ago
Banquet Manager
Auberge Collection
Waimea, HI
Join our team as Banquet Manager and become one of the authors of our story. As part of the Auberge family, you will be responsible for overseeing the preparation and execution of all…
Added 3 mins ago
HA
Housing Program Manager
Housing Authority of the County of Contra Costa
Martinez, CA
- $8,384.7 to $10,191.66 USD / month
POSITION: Housing Choice Voucher Program Manager
Added 3 mins ago
Nurse Practitioner / Physician Assistant - Neurosurgery Clinic
LCMC Health
United States
…hazards or violations in patient or clinic environment to clinic manager or…
Added 4 mins ago
AS
Program Coordinator, Human Rights & Freedom
Arizona State University
Off-Campus: Washington, DC
- $60,000 to $65,000 USD / year
The Human Rights & Freedom (HRF) Program Coordinator will primarily work on the McCain Ukraine Leadership Initiative (MULI). The individual will work with and report to the McCain…
Added 4 mins ago
AS
Administrative Operations Specialist
Arizona State University
Off-Campus: Washington, DC
- $60,000 to $65,000 USD / year
…Operations Specialist. This position will report to Finance Manager. The Administrative Operations Specialist performs financial administration, executive travel support, and human…
Added 4 mins ago
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Dispensary Associate - GrowHealthy (Fort Myers)
iAnthus Capital
Fort Myers, FL
- $16 USD / hour
…to providing a holistic approach to well-being, fostering a community where every patient and customer can thrive and find…
Added 4 mins ago
CN
Youth Care Specialist Supervisor
Children's Network of Hillsborough
Lutz, FL
- $55,000 USD / year
Supervise youth in program on a 24-hour-a-day basis: Monitor youth behavior on and off property, coordinate recreational and service activities for youth, dispense medications as prescribed…
Added 4 mins ago
Cyber Threat Intelligence (CTI) Analyst
Sentar
Pearl City, HI
Maintain SOPs; contribute to capability reviews, exercises, and program evaluations; assess whether intelligence improves operational decisions and defensive coverage.
Added 5 mins ago
Account Manager
Madison, WI
Otis Elevator Company is searching for a highly motivated Specialist, Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Madison,…

CVS Health

Associate Manager, Help Desk Support

Springfield, IL, United States

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

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Job details

Pay: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the Role We are seeking a highly motivated and experienced Associate Manager/Supervisor to lead our Clinical Applications Support Team. This role is crucial for ensuring the reliable operation and optimal performance of our clinical software systems, which are essential for patient care and organizational efficiency. The supervisor will be responsible for day-to-day team management, performance quality, strategic goal setting, and maintaining a high standard of service delivery.

Work Environment and Flexibility

This is a hybrid/remote position.
The successful candidate must be able to commute to the primary office location ([Insert City/State Here]) with an expectancy of being in the office a minimum of three (3) days per week for team meetings, planning sessions, and operational oversight.
Occasional travel may be required based on project needs and team priorities.

Core Responsibilities

Team Leadership & Management: Directly supervise a team of Clinical Application Support Analysts / Service Desk, including scheduling, performance reviews, mentoring, and professional development.
Operational Excellence: Oversee the daily workflow, ensuring all support incidents, service requests, and problem tickets are handled efficiently, accurately, and within established Service Level Agreements (SLAs).
Quality Assurance & Auditing: Implement and execute a robust ticket auditing process to ensure documentation completeness, adherence to standard operating procedures (SOPs), and quality of resolution.
Performance Management & OKRs: Drive team performance by defining, tracking, and reporting on Objective Key Results (OKRs) and Key Performance Indicators (KPIs) related to customer satisfaction, ticket resolution efficiency, and system uptime.
Process Improvement: Identify trends and root causes of recurring issues. Develop and implement strategies and processes to improve system stability and reduce support volume.

Role Responsibilities People Management Manage staff schedules, including on-call rotations and PTO. Ensure accurate time keeping and adherence to company policies. Support help desk operation coverage that runs 6am - 7pm Central Standard Time.

Incident Management Act as the escalation point for complex or critical application issues. Facilitate major incident response and communication.

Goal Setting Translate departmental strategy into measurable team and individual OKRs and action plans.

Training & Documentation Ensure the team maintains up-to-date knowledge of clinical applications and support procedures. Develop and maintain support knowledge base articles.

Resource Allocation Utilize excellent time management skills to prioritize team workload, projects, and administrative tasks effectively in a fast-paced environment.

Required

Minimum of 3 years of experience in an IT Service Desk, Application Support, or similar operational environment.
Minimum of 3 years of experience in a management or supervisory role
Demonstrated experience supporting clinical applications (e.g., Electronic Health Records (EHR) like Epic, Cerner, or relevant clinical systems).
Expert-level knowledge of IT Service Management (ITSM) principles and tools (e.g., ServiceNow, Remedy).
Minimum of 3 years of People Leadership experience
Availability to support help desk operation coverage running 6:00 AM – 7:00 PM Central Standard Time.

Preferred Skills

Proven track record in implementing and managing a ticket auditing/quality assurance program.
Demonstrated excellence in time management, scheduling, and ensuring accurate time keeping for a shift-based or on-call team.
Certification in a supported clinical application module (e.g., Epic Certification).

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/06/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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More about this job

Skills

Technical support
Patient care
Team leadership
Manage a team
Scheduling
Coaching
Workflow
Quality assurance
Auditing
Documentation
Performance management
Reporting
Customer service
Process improvement
Manage personnel
Incident response
Communication skills
Time management
Electronic health records
EHR
EPIC
Cerner
IT service management
ServiceNow
Leadership

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