Sales Support Specialist

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Vision insurance
• Profit sharing

Position description: This IS NOT A CALL CENTER/COLD CALLING TYPE JOB! Be the initial point of contact for customers and support field sales and our design staff by managing the processes associated with initial customer set-up; monitoring communications, both verbal and written; and be the outbound contact with customers and prospects.

Communications

• Answer incoming phone calls and walk-in prospects
• Gather customer information and request additional information
• Monitor e-mail account for on-line "requests for estimates" and "contact me" requests.
• Take Credit Card information for deposit or final payment
• Make follow-up calls and email communications to clients

Sales Support

• Complete basic/simple estimates.
• Contact vendors to get cost information.
• Source hard-to-find materials, parts, and components for use in building estimates.
• Work with the sales team to begin the estimating process:
• Work with the design team to gather information for the quoting process where possible

Skills/ Experience

• Experience in a customer-facing role is required.
• Proficiency in Microsoft Office Suite.
• Must be proficient in using PC-based browsers and PC-based computer programs.
• Ability to learn new software such as Adobe Illustrator for sizing projects for estimating.
• Must be able to perform basic mathematical calculations correctly.
• Experience in a sign or printing business is not required but considered a plus for this role.
• Ability to multitask when necessary while providing primary focus to prioritized tasks.

Minimum requirements:

• Must have a valid driver’s license and be able to provide their own transportation to/from work.
• Must at a minimum have a high school degree, an associate degree is a plus.
• Must be fluent in English and be able to verbally communicate clearly with customers and co-workers.
• Must have legible handwriting skills.