Production Support Coordinator

PRODUCTION SUPPORT COORDINATOR

Remove production friction through ready work orders, reliable critical-path follow-through and responsive area indirect buying. CUSTOM CONTROL SENSORS, LLC | PHOENIX, AZ | FULL TIME · FLSA STATUS · NON-EXEMPT

WHO WE ARE

Custom Control Sensors (CCS) designs and manufactures high-reliability pressure, temperature and liquid flow switches and sensors for aerospace, defense and industrial markets. Since 1957, our products have incorporated the DUAL-SNAP action disc spring principle pioneered by CCS. We serve customers whose expectations for product quality, delivery and regulatory compliance are exacting. CCS operates under ISO 9001 and AS9100 quality systems and applicable FAA PMA, product and export-control requirements.

WHO YOU ARE

You are an organized production support professional who keeps operators and supervisors equipped with accurate information and the indirect supplies required to work. You understand the value of traceable ERP transactions, timely purchasing, clear handoffs and daily follow-through on the milestones that threaten the production critical path.

WHY THIS ROLE MATTERS

Production loses time when a traveler is incomplete, a transaction is late, an indirect item is missing or a critical handoff goes unnoticed. This role owns indirect purchasing for its assigned area and provides disciplined work-order, WIP and critical-path coordination, allowing Planners to focus on scheduling and Plant leadership to focus on execution.

WHAT YOU WILL OWN

• Work-order packet readiness: Prepare and confirm approved travelers, work instructions, labels and required records for assigned work orders before scheduled starts. Escalate missing or outdated documents to the authorized owners.
• Production transactions and WIP accuracy: Enter, reconcile and verify approved movement, material, completion and status transactions in SyteLine. Maintain timely, accurate, traceable data for supervisors and the Production Planner.
• WIP and milestone visibility: Maintain a reliable view of open orders, actual WIP locations, aging work and next expected process milestones. Confirm that critical milestones and handoffs are reflected promptly in production status.
• Assigned-area indirect purchasing: Own the purchase-to-receipt follow-through for all indirect supplies, consumables, MRO items and authorized support services required by the assigned area. Obtain quotes as needed, place authorized orders under approved budgets and terms, monitor supplier dates and receipts, and flag price or delivery issues before production is affected.
• Critical-path follow-through and escalation: Track the Planner-defined critical path, including work-order paperwork, indirect needs, transaction completion, internal transfers, outsourced steps and impending milestone dates. Maintain a visible blocker register with owner, action, due date and escalation; never silently allow an at-risk milestone to pass.
• Planning and production handoff support: Provide the Planner with accurate order, WIP, material and indirect readiness status for four-week loading. Coordinate receipts and documented handoffs among cells, Components, Assembly, Mexico or outside processes without independently changing schedule priorities.
• Records control and correction: Find transaction or document discrepancies and obtain corrections from authorized Materials, Engineering, Quality, Finance or manufacturing owners. Preserve product traceability and purchasing documentation.
• Operating rhythm: Bring critical-path blockers, indirect supply risks and work-order readiness exceptions to the Daily Huddle; resolve assigned actions in the Weekly Tactical and surface recurring administrative or supply friction for process improvement.

WHAT YOU WILL SUPPORT

Support the functions below while respecting the boundaries of production, planning and product authority. Production planning: Production Planners own the four-week loaded schedule, work-order sequence and definition of controlling critical-path milestones; the Master Production Scheduler owns annual and 13-week planning. This role monitors prerequisites and follows through on blockers. Manufacturing execution: Plant Managers and supervisors direct labor and physical work. The Coordinator owns timely area support and accurate records, not production priorities, staffing or acceptance decisions. Purchasing, Materials and Finance: This role owns routine indirect purchases for the assigned area within delegated limits and approved vendors, budgets and terms. Purchasing retains enterprise contracts, supplier governance and commercial negotiations; Materials owns direct stock and inventory policy, and Finance owns payment and accounting controls. Engineering and Quality: Engineering owns product/routing approvals; authorized Quality personnel own inspection, holds, acceptance, release and disposition. The Coordinator follows all controlled documentation and never overrides a hold or technical approval.

WHAT SUCCESS LOOKS LIKE

• First 90 days: Map assigned indirect demand, suppliers, order and work-order handoffs. Baseline indirect availability by need date, transaction accuracy, aged WIP and critical-path blockers. Establish purchase controls and a visible owner-action-date exception log.
• First year: Make indirect purchases reliable and cost-conscious, with needed supplies available ahead of critical production milestones. Improve packet readiness, timely ERP transactions and cross-area handoffs; reduce missed dates and unowned exceptions.
• Beyond: Standardize resilient, auditable indirect purchasing and production support that reduces operator friction and protects critical-path milestones as CCS volume scales.

HOW PERFORMANCE IS MEASURED

Performance is reviewed against the separate Right Seat Framework Performance Scorecard. Primary outcomes include work-order packet readiness, accurate and timely ERP/WIP transactions, availability of area indirect purchases by need date, prompt closure of critical-path blockers, and complete cross-cell handoffs. Baselines, spending limits and targets are approved by leadership. This role does not own scheduling decisions, product disposition or shipped OTD.

ROLE COMPETENCIES

Successful performance includes these six role-specific competencies. CCS Standards, Safety and Compliance remain company-wide expectations. Competency Successful performance looks like

Work-Order Readiness Makes complete, approved documentation and production information available before needed work.

Indirect Purchasing Discipline Manages area indirect needs, approved pricing and orders, supplier dates and receipts within delegated controls.

Critical-Path Follow-Through Confirms production prerequisites and milestone status, assigns blockers and escalates at-risk dates.

Transaction & WIP Accuracy Maintains timely, accurate, traceable SyteLine transactions and dependable in-process status.

Document & Control Discipline Recognizes version, traceability or purchasing record gaps and obtains authorized correction.

Cross-Functional Service Coordinates timely handoffs and removes operator and planner friction with clear owner-action-date follow-up.

WHAT YOU BRING

• Experience in manufacturing production support, production coordination, purchasing, MRO procurement, inventory transactions or related operations.
• Ability to read work orders and routings, follow controlled documents and manage dependencies, milestone dates and indirect purchasing requirements.
• Comfort using ERP/MRP purchasing and production transactions; Infor SyteLine preferred, with strong Excel, order tracking and record accuracy.
• Strong follow-through on supplier commitments, requisitions, critical-path blockers and owner-action-date tracking; communicates promptly when a needed item will be late.
• Understanding of regulated manufacturing, ISO 9001 or AS9100 documentation practices preferred; training can be provided for the right candidate.
• High school diploma or equivalent required; associate degree, production-control coursework or relevant certification preferred. Ability to satisfy applicable export-control access requirements.

PHYSICAL REQUIREMENTS

This role includes office and manufacturing environments, including walking production areas, standing, sitting and computer work. Reasonable accommodations may be made for qualified individuals.

EQUAL EMPLOYMENT OPPORTUNITY

CCS is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination under applicable law.