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Added 2 mins ago
E
Software System Engineer
ESM
Fort Belvoir, VA
- $136,000 to $162,000 USD / year
…system architectures that integrate hardware, software, network infrastructure, and communications to meet current and future mission…
Added 2 mins ago
E
Lead Cloud Solutions Architect- Software Architect
ESM
Fort Belvoir, VA
- $137,000 to $169,000 USD / year
…implementing, and maintaining secure, scalable, and resilient cloud infrastructure that meets Department of Defense (DoD) Impact Level 4 (IL4) and Impact Level 5 (IL5) requirements.…
Added 4 mins ago
WD
Development Operations Manager
Women Donors Network
Remote, United States
- From $110,000 USD / year
…affiliate organization, we work to transform policies, political infrastructure, and political possibilities by investing in advocacy and electoral strategies that center the leadership of…
Added 4 mins ago
UM
PERFORMANCE AND SPORT DATA ANALYST NF4
U.S. Marine Corps
Twentynine Palms, CA
- $42 to $44 USD / hour
The incumbent oversees the performance and athlete management system, maintains the performance data infrastructure, and mentors Semper Fit program staff on using and integrating
Added 5 mins ago
Senior Perception AI Engineer - Autonomous Vehicles
NVIDIA USA
CA
Partner with perception, localization, planning, and infrastructure teams to integrate online mapping into the full AV stack, across L2++, L3, and L4 programs.
Added 5 mins ago
ET
Director of Development & Fundraising (Foundation-wide) - San Francisco
EQL Tech
Remote, United States
- $150,000 to $200,000 USD / year
…Caribbean; education, with global partners; climate and clean-energy infrastructure; and civic arts, including the largest urban sculpture trail in the world, with 25 large-scale works…
Added 5 mins ago
Partner, AI Resilience
EQL Tech
Remote, United States
…role is about building the missing institutions and technical infrastructure that make the world resilient to advanced AI: the defensive capabilities that won't be built by a startup, won't…
Added 5 mins ago
Partner, AI Resilience
EQL Tech
Remote, United States
…role is about building the missing institutions and technical infrastructure that make the world resilient to advanced AI: the defensive capabilities that won't be built by a startup, won't…
Added 5 mins ago
Recruitment Operations Manager (Tech & Philanthropy)
EQL Tech
Remote, United States
Systems & infrastructure. Own and continuously improve our tooling stack. Design the workflows, templates and trackers that let a small senior team punch far above its size. Build the…
Added 5 mins ago
Recruitment Operations Manager (Tech & Philanthropy)
EQL Tech
Remote, United States
Systems & infrastructure. Own and continuously improve our tooling stack. Design the workflows, templates and trackers that let a small senior team punch far above its size. Build the…
Added 5 mins ago
Director of Data Center Certification
EQL Tech
Remote, United States
…Director of Data Center Energy Strategy, is a playbook for developer engagement. It co-develops solar, storage and load flexibility with AI infrastructure companies and energy partners, so…
Added 10 mins ago
NC
Environmental Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
…policies, and procedures that support nationwide construction, infrastructure, and land development…
Added 12 mins ago
VH
Electronic Industrial Controls Mechanic Supervisor
Veterans Health Administration
Albuquerque, NM
- $42 to $50 USD / hour
…employees. Responsible for managing over 1.6 million square feet of infrastructure and overseeing a team that includes Instrument Mechanics and A/C Equipment…
Added 12 mins ago
IO
SUPERVISORY DEPUTY COMMANDANT
Immediate Office of the Chief of Naval Operations
Camp H.M. Smith Marine Corp Base, HI
- $131,310 to $170,708 USD / year
3) Overseeing critical building and infrastructure systems, including HVAC, electrical distribution, utilities, plumbing, backup generators, UPS, and security or alarm systems;
Added 12 mins ago
DO
PROGRAM ANALYST
Department of the Air Force
Hurlburt Field, FL
- $89,508 to $116,362 USD / year
…structure, resources, operational plans, posture, sustainment, infrastructure, and execution and identify how decisions within one area may affect other elements of the future…
Added 14 mins ago
Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc.
Arlington, VA · Herndon, VA
…the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National…
Added 14 mins ago
VH
Education Program Specialist
Veterans Health Administration
Coatesville, PA
- $82,289 to $106,982 USD / year
Participates in strategic planning efforts and advocates for the development of a strong learning infrastructure.
Added 14 mins ago
DL
IT Specialist (ENTARCH)
Defense Logistics Agency
Philadelphia, PA · Battle Creek, MI · New Cumberland Defense Logistics Center, PA · Wright-Patterson AFB, OH · Whitehall, OH · Richmond, VA · Hill AFB, UT · Fort Belvoir, VA
- $125,776 to $187,093 USD / year
…and maintain comprehensive strategic roadmaps for resilient infrastructure across compute, storage, and networking domains, ensuring secure interoperability across DoW legacy applications…
Added 17 mins ago
OO
Cloud Solutions Engineer
Office of the Director of National Intelligence
McLean, VA
- $143,913 to $187,093 USD / year
Design, build, and maintain cloud infrastructure for IC OIG systems, including case management software and mission-critical applications hosted in cloud environments.
Added 20 mins ago
Senior Recruiter
Datadog
Boston, MA · Denver, CO · NY
…stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.…
Added 21 mins ago
Sr. Mechanical Engineer - Liquid Cooling (TCS/SFN)
Vertiv
Westerville, OH
…industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville,…
Added 22 mins ago
CF
Data Scientist-Emerging Markets
Commodity Futures Trading Commission
Washington, DC
- $152,377 to $223,819 USD / year
Added 22 mins ago
TS
Transportation Security Manager
Transportation Security Administration
Portland, ME
- $120,548 to $156,715 USD / year
…public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and…
Added 26 mins ago
Corporate Finance Intern
Enfinity Global
Miami, FL
Prior experience or interest in energy, infrastructure, or project finance is a plus but not required
Added 27 mins ago
VH
Supervisory Police Officer
Veterans Health Administration
Tomah, WI
- $89,313 to $116,113 USD / year
…facilities, major disturbances, missing high-risk persons, infrastructure failures, disasters, and other events that threaten life, property, continuity of operations, or critical VA…

Cushman & Wakefield

Desktop Support Services

Saint Louis, MO, United States

The compensation for the position is: $22.74 - $26.75

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Job details

Pay: The compensation for the position is: $22.74 - $26.75
Posting language: English

Original job description

Summary

Job Title

Desktop Support Services

Job Description Summary

Job Description

JOB DESCRIPTION

Job Position: Virtua Genius Bar

Business Title: Technical Support Specialist

REPORTS TO: Virtual Genius Bar Team Lead

CLASSIFICATION: Exempt

POSITION PURPOSE

Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

Responsible for but not exclusive to the following:

+ PC break fix support for the business within market.

+ Facilitation of onboarding and off-boarding.

+ VoIP (MS Teams) support.

+ Mobile phone/device support (IOS & Android).

+ Training end-users and assisting with deployment of new technology.

+ Assist remote support staff when additional resources are required.

+ Maintain established service level agreements to meet customer expectations and quality standards.

+ White Glove support for company executives.

+ Support for North American Brokerage and Valuation and Advisory service lines.

+ Provide after hours or weekend support during scheduled maintenance or emergencies.

+ Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.

ACCOUNTABILITIES

+ Daily work routines Provide break-fix support for local and remote offices.Responsible conference room technology health checks, technical support, and training.Tech/Genius Bar support (when applicable).Perform coverage within an office or regional market.Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates.Providing documented input to keep knowledge-based articles and procedural documentation up to date.Provide proper ticket and incident management.Ensure onboarding, off-boarding, and asset management processes are followed.

+ Request Management Provide proper ticket management to ensure requests are updated and resolved in a timely manner.Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).

+ Incident Management Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.Provide accurate and clear resolution documentation within the incident ticket.Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.Responsible for 2nd level point of escalation from Service Desk.Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.

+ Problem Management Assist with trend and root cause analysis.Proactively identify and communicate problem trends found as part of incident resolution.

+ Technology Enablement Complete in-house training on new technologies, services, processes, and policies as they are released.Conduct information sessions aimed to promote end user adoption of technology products and services.Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.

+ Project Work Participate in or provide feedback to project testing stages.Support projects as required for supported sites.

+ Change Management Understand the change management process and follow the process and procedures associated.Attend mandatory change management training sessions.Support and facilitate activities specific to change. Roles could be as a requestor or implementer.

MINIMUM REQUIREMENTS

+ Bachelor's degree or equivalent experience; related computing field preferred.

+ 3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).

+ Knowledge of IT processes, general controls, project management, and system development life cycles.

+ ITIL Foundation certification or knowledge is a plus.

+ Industry-related technical certificates are a plus or any similar combination of education and experience.

+ Excellent Soft Skills including:Customer service, including written and verbal communication.Conflict resolution.Strong analytical and problem-solving skills.Strong interpersonal skills required to interact with end user clients and team members across the organization.Time management skills, to balance and prioritize work.Ability to work independently and as part of a team.

+ Proficient with Windows OS.

+ Proficient with MS Office 365, including MS Teams.

+ Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).

+ Active Directory, Intune and Azure fundamentals.

+ Familiar with remote support tools.

+ Mac experience is a plus.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $22.74 - $26.75

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amen...

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More about this job

Skills

Technical support
Project management
Microsoft Teams
Troubleshooting
LAN
Documentation
ServiceNow
ITIL
Customer service
Problem solving
Interpersonal skills
Work independently
Microsoft Windows
Microsoft Office
Microsoft Active Directory
Microsoft Azure

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