Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
AI Engineer
Awesome Motive
Remote, United States
Hands-on LLM engineering: prompt design, structured output, tool calling, RAG, guardrails, and evaluation of output quality.
Added 1 hour ago
Simulation Developer/Instructional Designer (Bilingual Preferred)
DSI
Remote, United States
…design immersive simulations that mirror live customer calls, tech troubleshooting, and high-stakes conversations. The goal: create learning experiences that stick - because they’re…
Added 1 hour ago
Sr. Software Development Engineer, GenAI, Kumo
Amazon Web Services, Inc.
Bellevue, WA
- Experience as a mentor, tech lead or leading an engineering team
Added 1 hour ago
Project Coordinator
Bachmann Chemical and Engineering
Torrington, CT
Tridak, part of the Bachmann Chemical & Engineering family of brands is based out of Torrington, Connecticut. Tridak designs and manufactures syringe and cartridge filling systems in the…
Added 1 hour ago
EG
Financial Analyst
Eliassen Group
Honolulu, HI
- $50 to $60 USD / hour
…forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will partner closely with Accounting, Engineering, Procurement, and the…
Added 1 hour ago
Research Assistant II - Lab
Harvard University
Boston, MA
…training provides valuable skills sought after in academia, engineering, and high-tech…
Added 1 hour ago
CO
Traffic Technology Systems Analyst (Information Tech Systems Spec) - Street Transportation Department
City of Phoenix
AZ
- $86,153.6 to $121,243.2 USD / year
This position reports directly to the Traffic Engineering Supervisor over the Traffic Operations Section, supporting critical citywide mobility, safety, and technology initiatives.
Added 1 hour ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
Deloitte
Kansas City, MO
…team. You'll work closely with our CPO/CTO, Head of Product, Tech Leads, and UI engineering team to build apps that end users engage with, while improving consumer financial health and/or…
Added 1 hour ago
ConvergeFSI - Lead UI Engineer - Products & Platforms
Deloitte
Saint Louis, MO
…team. You'll work closely with our CPO/CTO, Head of Product, Tech Leads, and UI engineering team to build apps that end users engage with, while improving consumer financial health and/or…
Added 1 hour ago
EG
Financial Analyst
Eliassen Group
Tallahassee, FL
- $50 to $60 USD / hour
…forecasting, variance analysis, and management reporting for Engineering, Product, Design, and Research. The role will partner closely with Accounting, Engineering, Procurement, and the…
Added 2 hours ago
AI Product Owner
Fuse Energy
San Francisco, CA
…projects, owning the roadmap, and being the bridge between engineering and the rest of the…
Added 2 hours ago
Sr. Commercial Systems Analyst (Central Or Eastern time zone)
Distalmotion SA
Remote, United States
…analysis, and dashboards leveraging data and tools from our tech stack, including Salesforce, Trackwise, Conga/Salesforce CPQ, and BI tools (i.e., Tableau, Pigment). You own the complete…
Added 2 hours ago
Sr. Commercial Systems Analyst (Central Or Eastern time zone)
Distalmotion SA
Remote, United States
…analysis, and dashboards leveraging data and tools from our tech stack, including Salesforce, Trackwise, Conga/Salesforce CPQ, and BI tools (i.e., Tableau, Pigment). You own the complete…
Added 2 hours ago
Sr. Commercial Systems Analyst (Central Or Eastern time zone)
Distalmotion SA
Remote, United States
…analysis, and dashboards leveraging data and tools from our tech stack, including Salesforce, Trackwise, Conga/Salesforce CPQ, and BI tools (i.e., Tableau, Pigment). You own the complete…
Added 2 hours ago
Sr. Commercial Systems Analyst (Central Or Eastern time zone)
Distalmotion SA
Remote, United States
…analysis, and dashboards leveraging data and tools from our tech stack, including Salesforce, Trackwise, Conga/Salesforce CPQ, and BI tools (i.e., Tableau, Pigment). You own the complete…
Added 2 hours ago
Operations Specialist - Office Coordinator
DoorDash USA
San Francisco, CA
You’ll work closely with Front Desk, Procurement & Inventory, Workplace, Facilities, Finance, and engineering teams to keep our sites safe, organized, and ready as the team roughly doubles…
Added 3 hours ago
DC
Head of North America - Field & Customer Support
Digital Control Inc.
Remote, United States
- $168,700 to $224,700 USD / year
…will directly lead a US-based field organization and in-house Tech Support team, while working constantly across the company to ensure DCI customers receive the best products and best…
Added 3 hours ago
A
RME Jam Tech
Aerotek
Canton, MS
- $21 USD / hour
Job Title: RME Jam TechJob DescriptionJoin the Reliability & Maintenance Engineering team as an RME Jam Tech and play a hands-on role in keeping critical conveyance and material handling…
Added 4 hours ago
Clinical Engineer II
Team Member Services
United States
Three years of experience working with biomedical equipment in a clinical engineering environment [Required]
Added 4 hours ago
CC
School Bus Technician
Chesterfield County
Chesterfield County, VA
- $53,309 to $81,296 USD / year
…plan work procedures. Use charts, technical manuals, and high tech computerized diagnostic equipment to identify and fix problems. Performs state safety inspections, conduct road service…
Added 4 hours ago
Co-founder in Residence, Next generation insecticides and pest control
Deep Science Ventures
Remote, United States
…in diverse sectors, spanning from bioprocessing and genetic engineering through to AI and precision agriculture tools, mean that it is the ideal time to tackle these…
Added 4 hours ago
Founder in Residence, Building the grid 10x faster (Engineer)
Deep Science Ventures
Remote, United States
You have deep engineering expertise in designing, analysing or deploying complex structural systems. This will typically come from civil, structural or mechanical engineering, but we are…
Added 4 hours ago
Founder in Residence, Unlocking systemic drug delivery for brain & CNS disease
Deep Science Ventures
Remote, United States
…downregulation under sustained high-affinity engagement. These are not engineering imperfections that can be tuned away - they are intrinsic consequences of repurposing receptors whose…
Added 4 hours ago
Co-founder & CTO, AI for predictable drug discovery and development
Deep Science Ventures
Remote, United States
…technology and the research needed to evaluate it. There is no engineering team yet: you will be building the system yourself and should expect to remain hands-on for at least the first…
Added 4 hours ago
Co-founder & CTO, AI for predictable drug discovery and development
Deep Science Ventures
Remote, United States
…technology and the research needed to evaluate it. There is no engineering team yet: you will be building the system yourself and should expect to remain hands-on for at least the first…

Cushman & Wakefield

Desktop Support Services

Saint Louis, MO, United States

The compensation for the position is: $22.74 - $26.75

Apply About employer

Applications open in a new tab.

Job details

Pay: The compensation for the position is: $22.74 - $26.75
Posting language: English

Original job description

Summary

Job Title

Desktop Support Services

Job Description Summary

Job Description

JOB DESCRIPTION

Job Position: Virtua Genius Bar

Business Title: Technical Support Specialist

REPORTS TO: Virtual Genius Bar Team Lead

CLASSIFICATION: Exempt

POSITION PURPOSE

Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

Responsible for but not exclusive to the following:

+ PC break fix support for the business within market.

+ Facilitation of onboarding and off-boarding.

+ VoIP (MS Teams) support.

+ Mobile phone/device support (IOS & Android).

+ Training end-users and assisting with deployment of new technology.

+ Assist remote support staff when additional resources are required.

+ Maintain established service level agreements to meet customer expectations and quality standards.

+ White Glove support for company executives.

+ Support for North American Brokerage and Valuation and Advisory service lines.

+ Provide after hours or weekend support during scheduled maintenance or emergencies.

+ Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.

ACCOUNTABILITIES

+ Daily work routines Provide break-fix support for local and remote offices.Responsible conference room technology health checks, technical support, and training.Tech/Genius Bar support (when applicable).Perform coverage within an office or regional market.Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates.Providing documented input to keep knowledge-based articles and procedural documentation up to date.Provide proper ticket and incident management.Ensure onboarding, off-boarding, and asset management processes are followed.

+ Request Management Provide proper ticket management to ensure requests are updated and resolved in a timely manner.Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).

+ Incident Management Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.Provide accurate and clear resolution documentation within the incident ticket.Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.Responsible for 2nd level point of escalation from Service Desk.Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.

+ Problem Management Assist with trend and root cause analysis.Proactively identify and communicate problem trends found as part of incident resolution.

+ Technology Enablement Complete in-house training on new technologies, services, processes, and policies as they are released.Conduct information sessions aimed to promote end user adoption of technology products and services.Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.

+ Project Work Participate in or provide feedback to project testing stages.Support projects as required for supported sites.

+ Change Management Understand the change management process and follow the process and procedures associated.Attend mandatory change management training sessions.Support and facilitate activities specific to change. Roles could be as a requestor or implementer.

MINIMUM REQUIREMENTS

+ Bachelor's degree or equivalent experience; related computing field preferred.

+ 3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).

+ Knowledge of IT processes, general controls, project management, and system development life cycles.

+ ITIL Foundation certification or knowledge is a plus.

+ Industry-related technical certificates are a plus or any similar combination of education and experience.

+ Excellent Soft Skills including:Customer service, including written and verbal communication.Conflict resolution.Strong analytical and problem-solving skills.Strong interpersonal skills required to interact with end user clients and team members across the organization.Time management skills, to balance and prioritize work.Ability to work independently and as part of a team.

+ Proficient with Windows OS.

+ Proficient with MS Office 365, including MS Teams.

+ Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).

+ Active Directory, Intune and Azure fundamentals.

+ Familiar with remote support tools.

+ Mac experience is a plus.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $22.74 - $26.75

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amen...

Apply About employer

More about this job

Skills

Technical support
Project management
Microsoft Teams
Troubleshooting
LAN
Documentation
ServiceNow
ITIL
Customer service
Problem solving
Interpersonal skills
Work independently
Microsoft Windows
Microsoft Office
Microsoft Active Directory
Microsoft Azure

Report this job