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Added 25 mins ago
FT
Director, Product Management
Fidelity Technology Group, LLC
Boston, MA
- $140,000 to $194,000 USD / year
…design system across multiple platforms including Web, iOS, and Android; and proven organizational effectiveness coordinating with multiple decision-makers across business lines,…
Added 25 mins ago
Principal Mobile Developer
Fidelity Technology Group, LLC
Westlake, TX
…equivalent) and five (5) years of experience as a Principal Mobile Developer (or closely related occupation) developing native mobile applications for iOS and Android and integrating them…
Added 25 mins ago
Principal Mobile Developer
Fidelity Technology Group, LLC
Westlake, TX
…equivalent) and five (5) years of experience as a Principal Mobile Developer (or closely related occupation) performing native Android application development using Kotlin and Java, modern…
Added 46 mins ago
Software Engineer III, Site Reliability Engineering
Google
New York, NY
…behind all of Google’s public services - Search, Ads, Gmail, Android, YouTube, and AppEngine, to name just a few - with an ever-watchful eye on their availability, latency, performance, and…
Added 55 mins ago
Quality Engineer
Publicis Groupe
Boston, MA
Experience in mobile automation testing for iOS and Android platforms.
Added 1 hour ago
Software Engineer III, Site Reliability Engineering
Google
Pittsburgh, PA
…behind all of Google’s public services - Search, Ads, Gmail, Android, YouTube, and AppEngine, to name just a few - with an ever-watchful eye on their availability, latency, performance, and…
Added 1 hour ago
Senior Software Engineer, Site Reliability Engineering
Google
Raleigh, NC · Durham, NC
…behind all of Google’s public services - Search, Ads, Gmail, Android, YouTube, and AppEngine, to name just a few - with an ever-watchful eye on their availability, latency, performance, and…
Added 1 hour ago
AI Phone - Android Device Integration Engineer
Bjak
Remote, United States
Focus: Making the Android OS / custom ROM work correctly with the actual physical phone hardware.
Added 1 hour ago
AI Phone - AI Application Integration Engineer
Bjak
Remote, United States
- Work with Android engineers on system-level application access.
Added 1 hour ago
AI Phone - Android / AOSP Engineer
Bjak
Remote, United States
- Develop and modify Android Framework components.
Added 1 hour ago
AI Phone - Senior Android System Engineer
Bjak
Remote, United States
Focus: Android Framework, system services and OS-level AI integration.
Added 1 hour ago
AI Phone - Head of Android / AOSP
Bjak
Remote, United States
Focus: Android OS, custom ROM, system architecture and hardware integration.
Added 1 hour ago
Software Engineer (Edge - Devices & Mobile)
Jobgether
Remote, United States
…develop and maintain a reliable peer runtime across Windows, Android, and Linux, with future expansion to macOS. You will work at the intersection of systems engineering, mobile platforms,…
Added 2 hours ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
Contribute beyond iOS when necessary, supporting Android development, backend services, and advertising server configurations to deliver cross-platform solutions.
Added 3 hours ago
I2nd Level Supporter - E-banking
Jobgether
Remote, United States
Strong knowledge of hardware and operating systems, including Windows, macOS, iOS, and Android.
Added 4 hours ago
CN
Client Services Professional II
City National Bank
Phoenix, AZ
- $22.27 to $33.43 USD / hour
…passwords/user IDs, processing issues, online/mobile or Apple Pay and Android Pay enrollment, account inquiries, product and services suggestions, etc. Informs Client Care Leads and Client…
Added 4 hours ago
CN
Client Services Professional II
City National Bank
Phoenix, AZ
- $22.27 to $33.43 USD / hour
…passwords/user IDs, processing issues, online/mobile or Apple Pay and Android Pay enrollment, account inquiries, product and services suggestions, etc. Informs Client Care Leads and Client…
Added 4 hours ago
CN
Client Services Professional II
City National Bank
Phoenix, AZ
- $22.27 to $33.43 USD / hour
…passwords/user IDs, processing issues, online/mobile or Apple Pay and Android Pay enrollment, account inquiries, product and services suggestions, etc. Informs Client Care Leads and Client…
Added 5 hours ago
J
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
Perform manual, exploratory, regression, and automated testing across native iOS and Android applications, web platforms, internal and public APIs, database migrations, and AWS-based…
Added 5 hours ago
M
Solution Engineer - Microsoft Innovation Hub
Microsoft
MA · Boston, MA · Boston
- $130,900 to $272,300 USD / year
Added 5 hours ago
Embedded Linux Engineer – Qualcomm
Inabia Software & Consulting Inc.
Remote, United States
Android BSP development on Qualcomm platforms
Added 6 hours ago
Product Senior Consultant, Transformation
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Guide the development of digital products across platforms, including web, iOS, and Android
Added 6 hours ago
CP
Retail Merchandising Field Specialist
Channel Partners
Mays Landing, NJ
- $18 to $20 USD / hour
Must be proficient in using a personal Android or Apple device (Smartphone/Tablet) with GPS functionality to upload photos, report assignment data, and reference documents
Added 6 hours ago
CP
Retail Merchandising Field Specialist
Channel Partners
Mount Laurel, NJ
- $18 to $21 USD / hour
Must be proficient in using a personal Android or Apple device (Smartphone/Tablet) with GPS functionality to upload photos, report assignment data, and reference documents
Added 7 hours ago
CP
Retail Merchandising Field Specialist
Channel Partners
Upland, CA
- $18 to $20 USD / hour
Must be proficient in using a personal Android or Apple device (Smartphone/Tablet) with GPS functionality to upload photos, report assignment data, and reference documents

Cushman & Wakefield U.S., Inc.

Desktop Support Services

MO, United States

The compensation for the position is: $22.74 - $26.75

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Job details

Pay: The compensation for the position is: $22.74 - $26.75
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title Desktop Support Services

Job Description Summary

Job Description

JOB DESCRIPTION

Job Position: Virtua Genius Bar Business Title: Technical Support Specialist

REPORTS TO: Virtual Genius Bar Team Lead CLASSIFICATION: Exempt

POSITION PURPOSE

Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.

Responsible for but not exclusive to the following:

PC break fix support for the business within market.
Facilitation of onboarding and off-boarding.
VoIP (MS Teams) support.
Mobile phone/device support (IOS & Android).
Training end-users and assisting with deployment of new technology.
Assist remote support staff when additional resources are required.
Maintain established service level agreements to meet customer expectations and quality standards.
White Glove support for company executives.
Support for North American Brokerage and Valuation and Advisory service lines.
Provide after hours or weekend support during scheduled maintenance or emergencies.
Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.

ACCOUNTABILITIES

Daily work routines Provide break-fix support for local and remote offices. Responsible conference room technology health checks, technical support, and training. Tech/Genius Bar support (when applicable). Perform coverage within an office or regional market. Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required. Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures. Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates. Providing documented input to keep knowledge-based articles and procedural documentation up to date. Provide proper ticket and incident management. Ensure onboarding, off-boarding, and asset management processes are followed.
Request Management Provide proper ticket management to ensure requests are updated and resolved in a timely manner. Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).
Incident Management Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements. Provide accurate and clear resolution documentation within the incident ticket. Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements. Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures. Responsible for 2nd level point of escalation from Service Desk. Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.
Problem Management Assist with trend and root cause analysis. Proactively identify and communicate problem trends found as part of incident resolution.
Technology Enablement Complete in-house training on new technologies, services, processes, and policies as they are released. Conduct information sessions aimed to promote end user adoption of technology products and services. Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.
Project Work Participate in or provide feedback to project testing stages. Support projects as required for supported sites.
Change Management Understand the change management process and follow the process and procedures associated. Attend mandatory change management training sessions. Support and facilitate activities specific to change. Roles could be as a requestor or implementer.

MINIMUM REQUIREMENTS

Bachelor's degree or equivalent experience; related computing field preferred.
3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).
Knowledge of IT processes, general controls, project management, and system development life cycles.
ITIL Foundation certification or knowledge is a plus.
Industry-related technical certificates are a plus or any similar combination of education and experience.
Excellent Soft Skills including: Customer service, including written and verbal communication. Conflict resolution. Strong analytical and problem-solving skills. Strong interpersonal skills required to interact with end user clients and team members across the organization. Time management skills, to balance and prioritize work. Ability to work independently and as part of a team.
Proficient with Windows OS.
Proficient with MS Office 365, including MS Teams.
Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).
Active Directory, Intune and Azure fundamentals.
Familiar with remote support tools.
Mac experience is a plus.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $22.74 - $26.75

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

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More about this job

Skills

Technical support
Project management
Microsoft Teams
Guide staff
Troubleshooting
LAN
Documentation
ServiceNow
Root cause analysis
Change management
Customer service
Communication skills
Conflict resolution
Problem solving
Interpersonal skills
Time management
Work independently
Microsoft Windows
Microsoft Office
Microsoft Active Directory
Microsoft Azure

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