Archived listing. The details below describe a past opening.
US-CA-Santa Clarita
Full time
JR11336
Senior Customer Service Specialist
The Senior Customer Service Specialist serves as the primary point of contact for assigned customers and plays a critical role in driving customer satisfaction, operational excellence, and revenue support. This position partners cross-functionally with Program Management, Sales, Engineering, and Supply Chain to manage moderately complex maintenance services orders and customer deliverables from order receipt through shipment and completion.
In this role, you will independently manage customer relationships, proactively resolve issues, and ensure accurate communication and execution across internal teams. Your ability to build strong customer partnerships, analyze data, and provide timely updates will directly contribute to service performance, customer satisfaction, and business success.
Location : Santa Clarita, CA - Onsite
Salary: $65,700 - 87,600 per year
Please note that the salary range information provided is a general guideline only, reflecting a position based in CA. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
We Take Care of Our People
Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/)
Your Challenge
- Manage the end-to-end processing of customer orders and deliverables, ensuring accurate and timely status updates from order receipt through shipment.
- Serve as the primary customer contact for day-to-day operational matters, resolving issues independently and escalating when appropriate.
- Extract, analyze, and interpret data from MRP and CRM systems to produce monthly and quarterly metrics supporting internal and external business reviews.
- Process new sales orders, contract reviews (CRs), and order acknowledgments/acceptance (OA) accurately and in a timely manner.
- Track, expedite, and monitor internal workflows to support on-time delivery performance.
- Coordinate with customers to reschedule or renegotiate contractual delivery dates as needed, escalating risks to Program Management when appropriate.
- Partner with Program Management to communicate Engineering Change Order (ECO) status and other program updates to customers.
- Communicate customer requirements clearly and effectively to internal teams to ensure successful execution.
- Participate in internal risk mitigation meetings to proactively address potential delivery or execution challenges.
- Keep Sales Managers informed of order status, scope changes, and factory-originated updates.
- Participate in customer meetings and conference calls to provide order status, schedule updates, and operational support.
- Act as a liaison between Transactional Shared Services and customers to resolve outstanding receivable issues.
- Identify opportunities for process improvements and support continuous improvement initiatives to enhance customer service and operational efficiency.
What You Bring
- 4-6 years of technical customer service experience (environment dealing with people) and working in a structured role with administrative duties
- High school diploma or equivalent required, Associate's degree preferred
- Self-starter who takes initiatives in driving issues to resolution with demonstrated problem solving skills
- Ability to multi-task and work under pressure in a fast paced environment
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Effective team player and decision maker
- MRP/ERP experience required (SAP preferred)
- Proficient in MS Office, specifically MS Word and MS Excel
- Must be a US Citizen
Who We Are
Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)
Environmental, Social and Governance
Integrated Systems in Santa Clarita prides itself on experience, expertise, and low risk solutions. Our primary focus is understanding the technical challenges our customers face and creating partnerships in order to provide a high TRL solution.
Some of the services we provide are:
- System-level architecture
- Highly skilled program management
- Industry-leading engineering services
- Turnkey system design
- Production capabilities that range from early prototype phase through volume production
To learn more visit: https://www.curtisswrightds.com/about/company/locations/santa-clarita
No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team (TA_COE@curtisswright.com) and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. (TA_COE@curtisswright.com)
For US Applicants: EEO is The Law – click here for more information. (https://www.eeoc.gov/poster)
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.
Join the WRIGHT Team!
Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.
Our Values
What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.
Leadership
We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.
Customer Focus
We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.
Teamwork & Trust
Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.
Respect for People
We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.
Integrity
We will act with the highest integrity in all of our business relationships and strategic partnerships.
What We Offer Our Employees:
Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!
Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!
Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.
