Technology Programs Supervisor

JOB SUMMARY:

This role is responsible for supervising all programs focused on client technology, training, and support, including assisting with the telehealth program. This role also engages clients in all of the technology programs supported by the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Supervise daily operations of the department.

· Practice and reinforce the mission, vision, and values of the organization.

· Recruit, interview, hire, and orient all direct reports.

· In coordination with the Deputy Director, maintain appropriate staffing levels.

· Provide initial and ongoing training to team members.

· Assign duties and work schedules to direct reports and provide on-site guidance on established procedures.

· Review and approve timecards, including time off requests. Make appropriate edits when needed.

· Monitor overtime, doubletime, and missed meal breaks. If abuse is apparent, meet with employee(s) to discuss. If abuse continues, work with HR for disciplinary actions.

· In coordination with the Deputy Director, maintain job descriptions and evaluation criteria for all direct reports and conduct formal written evaluations, using the appropriate tools provided by HR.

· Provide support, direction, and leadership to team members and assist them with any questions or problems.

· Address any performance problems and, if necessary, handle terminations in accordance with established company guidelines.

· Resolve conflicts in a timely manner with the consultation and support of HR.

· Maintain OSHA standards.

· Collect data and report through various software programs.

· Hold and facilitate regular team meetings.

· In coordination with the Deputy Director, oversee program budget and ensure that projects are completed on time and within budget.

· Assist the Deputy Director and Development staff in the completion of grant applications, RFP’s and RFQ’s.

· Process referrals and meet with potential clients to enroll them in the appropriate technology program(s). Track participating clients' needs and monitor their attendance.

· Tech Training: Design curriculum for technology classes, schedule classes, locations, and logistics, coordinate with trainers and tutors, and provide remote lessons for clients.

· Oversee the ordering, distribution, maintenance, and repair of all technology equipment for clients.

· Tech Support: Provide ongoing tech support to clients.

· Manage production and content on the organization's YouTube channel. Write copy for announcements and program marketing.

· Perform other duties as assigned.

JOB REQUIREMENTS:

· Bachelor’s Degree preferred.

· Minimum two years’ experience, knowledge and understanding of low-income and minority communities in San Francisco.

· 3-5 years working with older adults or adults with disabilities.

· Willingness to work on behalf of low-income adults in the Tenderloin.

· Proof of negative or inactive TB required. Curry Senior Center will provide or reimburse for the cost of a TB test after an offer of employment has been accepted by both parties. Proof of a negative TB test within 90 days will also be accepted.

DESIRED SKILLS AND ABILITIES:

· Effective oral and written communication skills with the ability to express ideas in a clear, thorough, concise manner.

· Strong interpersonal, communication, and organizational skills. Solid aptitude for customer service.

· High degree of skill in grammar, spelling, and punctuation.

· Ability to maintain the confidentiality of all information obtained.

· Strong organizational skills and the ability to prioritize workflow.

· High level of analytical roblem-solving skills.

· Excellent time management skills, including the ability to manage self-development.

· Must be action-oriented and have the ability to work independently and as a team player.

· Strong computer skills such as Chrome, Google Suite, Apple iOS, Office Suite.

PHYSICAL DEMANDS:

Work will be performed sitting at a desk/chair or standing while speaking and interacting with clients. Position will require average finger dexterity to operate normal office equipment and systems.

Sitting: 70 % of the workday

Standing: 20 % of the workday

Walking: 10 % of the workday

Bending: 3 % of the workday

Twisting: 3 % of the workday

Lifting: 5 % of the workday/Moderate, generally not over 10 pounds

Carrying: 5 % of the workday/Moderate, generally not over 10 pounds

Climbing: 3 % of the workday