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Commercial Sales Manager
AutoZone
Roswell, NM
The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated…
Added 1 min ago
QS
Project Manager - AEC / MEP / Engineering
QC Servion
Remote, United States
- $90,000 to $130,000 USD / year
QC Servion is seeking a Project Manager to support large-scale infrastructure and data center programs across the QC Ecosystem. This role is responsible for owning individual projects and…
Added 1 min ago
2nd Shift Manufacturing Manager - Commercial Electronics
BAE Systems
Fort Wayne, IN
Professional Development: Drive individual and collective growth through essential mentoring and coaching, ensuring the team understands the "why," the overarching strategy, and the vision.
Added 1 min ago
National Sales Manager
Caesars Entertainment
Reno, NV
The National Sales Manager - Caesars Entertainment will have responsibility for supporting the Meeting and Convention Sales team in achieving the company’s financial goals through business…
Added 2 mins ago
EPC Preconstruction Manager
SUSTAINABLE ENERGY DEVELOPMENTS INC
Rochester, NY
The EPC Preconstruction Manager is accountable for every project from sales handoff to Notice to Proceed (NTP) and construction readiness. This role leads the preconstruction team that does…
Added 2 mins ago
CC
Commercial HVAC Service Account Manager - Corpus Christi
Carrier Corporation
Corpus Christi, TX
- $79,000 to $158,000 USD / year
As a Commercial Service Account Manager, you will be responsible for growing Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements,…
Added 2 mins ago
Administrative Medical Coordinator
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STONY BROOK, NY
Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions…
Added 3 mins ago
Senior Manager, Software Engineer
ICF Resources, LLC
Reston, VA
Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
Added 3 mins ago
SO
Environmental Program Technician (PCN 187895)
State of Alaska
Juneau, AK
- $27.03 USD / hour
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Added 3 mins ago
SO
Heavy Duty Mechanic, Automotive, Advanced Journey/Lead (PCN 251295)
State of Alaska
Cantwell, AK
- $33.71 to $35.87 USD / hour
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Manager, Global FP&A
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RN 4B Tele 7p-7:30a Part time
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- Part-time
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Added 4 mins ago
TP
MA - Department Manager
The Paper Store
MILLBURY, MA
- $17 to $20 USD / hour
…by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll…
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Executive Assistant
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Email & Communication Management: Filter, organize, and clean up email inboxes; draft and send professional correspondence on behalf of the manager.
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RPAM Northeast
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Senior Manager, EPIC and Lab Security Operations, Santa Clara
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Santa Clara, CA · Santa Clara
…strategy, operational readiness, and day-to-day physical security program for Applied Materials’ EPIC Center in Santa Clara, California. The Senior Manager of Security Operations – EPIC…
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Product Manager
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- $134,332 to $181,349 USD / year
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Human Resources & Culture Internships – Summer 2027
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Beyond your day-to-day role, you’ll take part in a thoughtfully designed program focused on career development, building your professional presence, and growing your workplace confidence.…
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Vaccines Account Manager - Raleigh, NC
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The Vaccine Account Manager (VAM) is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g. Health systems/HSs, State CDC…

CULTURAL EXPERIENCES ABROAD LLC

Senior Director, Custom Program Development

Phoenix, AZ, United States

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Job details

Posting language: English

Original job description

About CEA CAPA At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures. We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. Position Summary The Senior Director, Custom Program Development is a hands-on, operations-minded leader responsible for translating growth priorities into scalable and consistently delivered custom programs. The role provides strategic leadership for the creative development of custom programs and establishes the operational frameworks to move opportunities from concept to implementation. The Senior Director directly oversees a team of managers and directors dedicated to program design, proposal development, budgeting, reporting and global delivery standards. In addition, the Senior Director works collaboratively with cross-functional teams in Institutional Relations and Global Operations to enhance the custom program lifecycle. This leader combines higher education and study abroad expertise with strong analytical, financial, and project leadership capabilities to develop creative solutions for university partners, strengthen execution, and support sustainable growth. This leader continuously evaluates practices and the custom program portfolio to streamline work, redirect resources, and discontinue activities that no longer support organizational priorities. Success requires respecting essential processes while challenging assumptions, navigating ambiguity, and turning ideas into action.

Responsibilities

The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned. Team Leadership

Lead and develop the Custom Program Development team, setting clear priorities, accountabilities, and service standards.
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
Build a collaborative, high-performing culture grounded in ownership, accuracy, problem-solving, and follow-through.
Align team capacity and resources with the highest-priority opportunities.
Coach the team to balance creativity and responsiveness with quality, financial discipline, and scalability.
Develop team talent through coaching, mentoring, and career development, helping employees build skills and expand responsibilities

Program Strategy & Growth

Lead custom program strategy and development, including design, feasibility, budgeting, pricing, proposals, and delivery handoff.
Partner with Institutional Relations leaders to evaluate and prioritize high-potential opportunities.
Support the team in translating US partner needs into compelling, academically sound, operationally viable, and financially sustainable programs.
Advance growth through creative solutions without compromising student experience, quality, or execution.
Lead the strategy to expand custom program capabilities to new markets in alignment with organizational priorities.
Strengthen the custom value proposition using partner feedback, market insight, and delivery lessons.
Annually review the custom program portfolio and development practices, recommending where to streamline work, focus resources, and refine or discontinue offerings that no longer deliver strategic or partner value.

Cross-Functional Leadership

Align priorities, timelines, and accountabilities across Institutional Relations, Global Operations, and other key teams.
Lead complex, cross-functional initiatives from concept through implementation.
Create clarity, resolve competing needs, and sustain momentum when priorities or solutions are undefined.
Resolve complex development and delivery issues by convening the right stakeholders and driving decisions.
Translate complex information into clear recommendations for leaders and teams.

Operations & Performance

Work collaboratively with cross-functional leadership to optimize the full custom program lifecycle, from intake and design through delivery, evaluation, and renewal.
Monitor dashboards and metrics for pipeline, proposals, conversion, forecasting, cycle time, quality, and profitability.
Use data to identify trends, evaluate trade-offs, and turn analysis into action.
Partner with Finance to evaluate program economics, set margin and FX assumptions, and align bids with growth, profitability, and sustainability goals.
Advance global delivery standards aligned with the organization’s Playbook of Excellence and a consistent, high-quality partner experience.
Improve consistency, quality, and scalability through clear standards, workflows, handoffs, and controls.
Ensure programs meet organizational standards and The Forum on Education Abroad Standards of Good Practice.

Qualifications

Bachelor's degree in a related field.
8+ years of experience in education abroad, including 3+ years in a leadership role.
5+ years of progressively responsible experience managing custom and faculty-led initiatives.
Strong financial acumen, including forecasting, resource allocation, pricing strategy, and profitability analysis.
Strong analytical and performance management skills, with the ability to translate data and reporting into actionable business decisions.
Proven ability to take initiative and lead large-scale projects while collaborating with cross-functional teams to ensure alignment on goals, priorities, and execution
Experience leading and developing high-performing teams.
Exceptional communication, relationship-building, and stakeholder management skills.
Growth mindset with a commitment to innovation, continuous improvement, and organizational learning.
Proficiency in Microsoft Excel, Word, PowerPoint, and Salesforce (or similar CRM).
Master’s degree or significant senior-level experience leading multidisciplinary teams preferred.
Experience living, working, or studying in multicultural environments preferred.
Advanced proficiency in Salesforce, reporting platforms, and data visualization tools preferred.

Hours This is a full-time position. Standard work schedule is (include times if needed; if the position allows for flexibility, include if this role operates within standard business hours Monday-Friday).

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