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Rigging Trainer
Bechtel
Millersport, OH
…from initial planning and investment, through start-up and…
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AZ/NM Area Building Engineering Services Project Delivery Leader
HDR
Phoenix, AZ
As PDL, you will collaborate closely with BES Business Group leadership to promote and advance project management skills development, career path development, and mentorship of staff. Your…
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Sales Associate - Castile, NY
Reid Stores LLC
Castile, NY
- $16 to $19.5 USD / hour
· Communicate effectively with team members and leadership
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Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Midland, TX
- $70,000 to $80,000 USD / year
…your opportunity to grow with a brand that values hard work, leadership, and genuine hospitality. Join a culture where teamwork feels like family, success is celebrated, and every day…
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Youth Sports Coach
YMCA of Muncie
Muncie, IN
Provides excellent service to members, guests, and program participants in the Y, contributing to member retention. Be courteous and use individual names when speaking to members.
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TAY Lead ( SF)
First Place for Youth
Oakland, CA
…is responsible for high-quality services and effective daily operations of the Permanent Supportive Housing (PSH) single site programs, which provide direct supportive services to youth…
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Associate Chief Nursing Officer - Emergency Services
Merrimack Health
Lawrence, MA
Provide executive leadership and strategic direction for nursing practice in the areas of emergency and trauma services, including Sexual Assault Nurse Examiner (SANE) program,…
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Technical IT Project Manager
System One
Merrifield, VA
…concept through planning, design, build, testing, release, operations, and retirement. Apply and promote ITSM and product management best practices to ensure timely, stable, and effective…
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Cultural Bearer/Healer
Cook Inlet Tribal Council Inc.
Chugiak, AK
…with the position's own teachings, community protocols, and program guidelines, and invite Elders and knowledge holders for practices outside the position's own…
Added 1 min ago
Associate Director/ Academic Support
Louisiana State University and Agricultural and Mechanical College
United States
…achievement, retention, and graduation. This position provides leadership and professional development for academic support staff, oversees program resources and operations, and uses…
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EB
Assistant Shift Supervisor
Embark Behavioral Health
Independence, MO
- $21 to $24 USD / hour
Schedule: Wednesday to Saturday, 6:30 AM to 4:30 PM Make a difference in the lives of adolescents while growing your leadership skills. As an
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Medical Science Liaison - Hematology - Boston, MA
Janssen Scientific Affairs, LLC Legal Entity
Boston, MA
…partners, R&D, U.S. and Global Medical Affairs teams, Clinical Operations, and appropriate, role‑defined interactions with Sales and…
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Senior Director, CS&E
Ethicon US LLC Legal Entity
Raritan, NJ
The Senior Director oversees business operations end to end, leading the team from account strategy creation through execution to contract signature. Partnering closely with Brand Marketing…
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Associate Director, PSC Operations
Patient Service Center LLC Legal Entity
Remote, United States
The Associate Director, Patient Service Center (PSC) Operations is responsible for leading a team to deliver efficient, compliant, and high-quality services to patients and providers across…
Added 1 min ago
Senior Manager, Trade Operations - Johnson & Johnson Health Care Systems Inc.
Johnson & Johnson HCS Inc. Legal Entity
Titusville, NJ · Horsham, PA
Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group) is recruiting for a Trade Operations Senior Manager supporting the Immunology portfolio and to be based in Titusville,…
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Trade Operations Manager - Johnson & Johnson Health Care Systems Inc
Johnson & Johnson HCS Inc. Legal Entity
Titusville, NJ
Johnson & Johnson Health Care Systems Inc. (Strategic Customer Group) is recruiting for a Trade Operations Manager to be based in the Titusville, NJ office location.
Added 1 min ago
WF
Flex Shopper - Part Time
Whole Foods Market
Newark, NJ
- $18.75 to $25.4 USD / hour
- Part-time
Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
Added 2 mins ago
Senior Executive Assistant
National Union Fire Insurance Company of Pittsburgh, Pa.
NY
…administrative needs for the executive leader, working closely with the leadership team and other senior management Executive Assistants. Additionally, this role coordinates broader…
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Warehouse Coordinator IV
Yusen Logistics
Compton, CA
…Position supports internal and external vendors, customers and…
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Facility Manager
Lucky Strike Entertainment
Fontana, CA
- $25 to $28 USD / hour
3 or more years of facilities or technical operations leadership in a high-volume environment
Added 2 mins ago
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Facility Manager
Lucky Strike Entertainment
Aurora, CO
- $28 to $32 USD / hour
3 or more years of facilities or technical operations leadership in a high-volume environment
Added 2 mins ago
LS
Facility Manager
Lucky Strike Entertainment
Hemet, CA
- $25 to $28 USD / hour
3 or more years of facilities or technical operations leadership in a high-volume environment
Added 2 mins ago
LS
Facility Manager
Lucky Strike Entertainment
Ann Arbor, MI
- $28 to $32 USD / hour
3 or more years of facilities or technical operations leadership in a high-volume environment
Added 2 mins ago
Financial Service Representative
Heights Finance Corporation
Laurel, MS
…set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to…
Added 2 mins ago
Center Director
Learning Centre San Jose
United States
Manage daily center operations, staffing, scheduling, and student services.

CULTURAL EXPERIENCES ABROAD LLC

Senior Director, Custom Program Development

Phoenix, AZ, United States

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Job details

Posting language: English

Original job description

About CEA CAPA At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures. We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. Position Summary The Senior Director, Custom Program Development is a hands-on, operations-minded leader responsible for translating growth priorities into scalable and consistently delivered custom programs. The role provides strategic leadership for the creative development of custom programs and establishes the operational frameworks to move opportunities from concept to implementation. The Senior Director directly oversees a team of managers and directors dedicated to program design, proposal development, budgeting, reporting and global delivery standards. In addition, the Senior Director works collaboratively with cross-functional teams in Institutional Relations and Global Operations to enhance the custom program lifecycle. This leader combines higher education and study abroad expertise with strong analytical, financial, and project leadership capabilities to develop creative solutions for university partners, strengthen execution, and support sustainable growth. This leader continuously evaluates practices and the custom program portfolio to streamline work, redirect resources, and discontinue activities that no longer support organizational priorities. Success requires respecting essential processes while challenging assumptions, navigating ambiguity, and turning ideas into action.

Responsibilities

The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned. Team Leadership

Lead and develop the Custom Program Development team, setting clear priorities, accountabilities, and service standards.
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
Build a collaborative, high-performing culture grounded in ownership, accuracy, problem-solving, and follow-through.
Align team capacity and resources with the highest-priority opportunities.
Coach the team to balance creativity and responsiveness with quality, financial discipline, and scalability.
Develop team talent through coaching, mentoring, and career development, helping employees build skills and expand responsibilities

Program Strategy & Growth

Lead custom program strategy and development, including design, feasibility, budgeting, pricing, proposals, and delivery handoff.
Partner with Institutional Relations leaders to evaluate and prioritize high-potential opportunities.
Support the team in translating US partner needs into compelling, academically sound, operationally viable, and financially sustainable programs.
Advance growth through creative solutions without compromising student experience, quality, or execution.
Lead the strategy to expand custom program capabilities to new markets in alignment with organizational priorities.
Strengthen the custom value proposition using partner feedback, market insight, and delivery lessons.
Annually review the custom program portfolio and development practices, recommending where to streamline work, focus resources, and refine or discontinue offerings that no longer deliver strategic or partner value.

Cross-Functional Leadership

Align priorities, timelines, and accountabilities across Institutional Relations, Global Operations, and other key teams.
Lead complex, cross-functional initiatives from concept through implementation.
Create clarity, resolve competing needs, and sustain momentum when priorities or solutions are undefined.
Resolve complex development and delivery issues by convening the right stakeholders and driving decisions.
Translate complex information into clear recommendations for leaders and teams.

Operations & Performance

Work collaboratively with cross-functional leadership to optimize the full custom program lifecycle, from intake and design through delivery, evaluation, and renewal.
Monitor dashboards and metrics for pipeline, proposals, conversion, forecasting, cycle time, quality, and profitability.
Use data to identify trends, evaluate trade-offs, and turn analysis into action.
Partner with Finance to evaluate program economics, set margin and FX assumptions, and align bids with growth, profitability, and sustainability goals.
Advance global delivery standards aligned with the organization’s Playbook of Excellence and a consistent, high-quality partner experience.
Improve consistency, quality, and scalability through clear standards, workflows, handoffs, and controls.
Ensure programs meet organizational standards and The Forum on Education Abroad Standards of Good Practice.

Qualifications

Bachelor's degree in a related field.
8+ years of experience in education abroad, including 3+ years in a leadership role.
5+ years of progressively responsible experience managing custom and faculty-led initiatives.
Strong financial acumen, including forecasting, resource allocation, pricing strategy, and profitability analysis.
Strong analytical and performance management skills, with the ability to translate data and reporting into actionable business decisions.
Proven ability to take initiative and lead large-scale projects while collaborating with cross-functional teams to ensure alignment on goals, priorities, and execution
Experience leading and developing high-performing teams.
Exceptional communication, relationship-building, and stakeholder management skills.
Growth mindset with a commitment to innovation, continuous improvement, and organizational learning.
Proficiency in Microsoft Excel, Word, PowerPoint, and Salesforce (or similar CRM).
Master’s degree or significant senior-level experience leading multidisciplinary teams preferred.
Experience living, working, or studying in multicultural environments preferred.
Advanced proficiency in Salesforce, reporting platforms, and data visualization tools preferred.

Hours This is a full-time position. Standard work schedule is (include times if needed; if the position allows for flexibility, include if this role operates within standard business hours Monday-Friday).

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