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Case Manager
Justice Resource Institute
Lynn, MA
- $20 to $26 USD / hour
Are you the Case Manager we’ve been searching for? In this role, you will have the opportunity to share your passion for early childhood and supporting young families, by working with young…
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Martec Operations Manager
IDMe
Mountain View, CA
The Martech Operations Manager is the product owner and project lead for IDMe's Martech stack, including its tools and processes. You support both consumer (B2C) and business-to-business…
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Estimating & Inside Sales Manager
ASSA ABLOY
Montgomery, AL
Are you a technically minded leader who can bridge the gap between business development and the estimating desk? Do you thrive on translating complex ballistic and forced-entry-resistant…
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Center Director
Learning Centre San Jose
United States
3+ years of experience in education management, learning center operations, or a related field.
Added 1 min ago
SLED Account Manager
HP
Spring, TX
Added 1 min ago
Interim Quality Specialist
CSL Plasma
United States
This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all…
Added 1 min ago
Center Manager
CSL Plasma
United States
Conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and…
Added 2 mins ago
RN, Registered Nurse | Obstetrics & Nursery
Gundersen Lutheran Admin Svcs
La Crosse, WI
Departmental leadership support including Clinical Manager, Clinical Nurse Leader, and Professional Development Nurse (Nurse Educator)
Added 2 mins ago
Site Manager, Energy and Infrastructure Projects (US Site locations))
Linxon
United States
JOB TITLE: Site Manager, Energy and Infrastructure Projects (US locations)
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Direct Support Manager
EASTERSEALS ARKANSAS
Little Rock, AR
Coordinates the development of the annual and comprehensive Individual Treatment Plan (ITP) that includes the following: short and long-term goals that are functional and measurable,…
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Construction Manager
CACI
Indian Head, MD · Indian Head
…personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect…
Added 3 mins ago
Senior Accountant, US Accounting
Galderma Laboratories, LP
United States
Added 3 mins ago
Sales Manager
Milan Laser Hair Removal
Ammon, ID
Inspire Growth Mindsets: Foster a culture of continuous learning and development, empowering both yourself and your team to embrace new challenges and strive for excellence.
Added 4 mins ago
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Senior Tax Manager / Tax Manager
GPAC
Kissimmee, FL
- $125,000 to $170,000 USD / year
- Firm that invests in your continued learning and development
Added 4 mins ago
PT
Behavior Technician- Brentwood, CA
Proficio Therapy Services
Brentwood, CA
- $22 to $27 USD / hour
…treatment plans, collects accurate data, and supports skill development while reducing challenging behaviors. This role involves close collaboration with families and team members, ongoing…
Added 4 mins ago
Practice Manager
AEG Vision
St. Cloud, MN
This role partners closely with the Optometrist and Field Leadership to support clinical service alignment, team development, operational consistency, patient handoffs, practice growth, and…
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Forward Deployed Engineer – MEP Design
Ai2iO
Remote, United States
- $99,750 to $123,375 USD / year
…expertise spans IT infrastructure management, custom software development, seamless system integrations, and optimization of low-code business automation, empowering clients to maximize…
Added 5 mins ago
Assistant Store Manager - Specialty
The Home Depot
Homer Glen, IL
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The…
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Operations Experience Manager
The Home Depot
Grand Island, NE
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate…
Added 5 mins ago
Assistant/Associate/Full Professor (open rank)
University of North Carolina at Charlotte
NC
…Director, Assistant Pre-College Program Coordinator, Office Manager, and administrative support associates (Assistant Coordinator), ensuring effective staffing, professional development,…
Added 5 mins ago
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Property Manager II (Golden Gardens)
WinnCompanies
Fresno, CA
- $29 to $31 USD / hour
…it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily…
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Cleaner (Site 15)
WinnCompanies
New York, NY
- $19 USD / hour
…it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily…
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Nursing Manager - Albany, NY
Veterinary Emergency Group (VEG)
Albany, NY
Champion a culture of learning with in-house training, mentorship, and development pathways
Added 5 mins ago
LP
Staff Accountant
LEAD Public Schools
Nashville, TN
- $55,000 to $84,000 USD / year
Support the development, review, and monitoring of annual operating budgets and financial projections.
Added 5 mins ago
Mechanical Engineer
SSR
Dallas, TX
Assist with discipline man‑hour budgets; plan work to schedule and report progress, risks, and needed changes to the project manager.

CULTURAL EXPERIENCES ABROAD LLC

Senior Director, Custom Program Development

Phoenix, AZ, United States

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Job details

Posting language: English

Original job description

About CEA CAPA At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures. We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. Position Summary The Senior Director, Custom Program Development is a hands-on, operations-minded leader responsible for translating growth priorities into scalable and consistently delivered custom programs. The role provides strategic leadership for the creative development of custom programs and establishes the operational frameworks to move opportunities from concept to implementation. The Senior Director directly oversees a team of managers and directors dedicated to program design, proposal development, budgeting, reporting and global delivery standards. In addition, the Senior Director works collaboratively with cross-functional teams in Institutional Relations and Global Operations to enhance the custom program lifecycle. This leader combines higher education and study abroad expertise with strong analytical, financial, and project leadership capabilities to develop creative solutions for university partners, strengthen execution, and support sustainable growth. This leader continuously evaluates practices and the custom program portfolio to streamline work, redirect resources, and discontinue activities that no longer support organizational priorities. Success requires respecting essential processes while challenging assumptions, navigating ambiguity, and turning ideas into action.

Responsibilities

The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned. Team Leadership

Lead and develop the Custom Program Development team, setting clear priorities, accountabilities, and service standards.
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
Build a collaborative, high-performing culture grounded in ownership, accuracy, problem-solving, and follow-through.
Align team capacity and resources with the highest-priority opportunities.
Coach the team to balance creativity and responsiveness with quality, financial discipline, and scalability.
Develop team talent through coaching, mentoring, and career development, helping employees build skills and expand responsibilities

Program Strategy & Growth

Lead custom program strategy and development, including design, feasibility, budgeting, pricing, proposals, and delivery handoff.
Partner with Institutional Relations leaders to evaluate and prioritize high-potential opportunities.
Support the team in translating US partner needs into compelling, academically sound, operationally viable, and financially sustainable programs.
Advance growth through creative solutions without compromising student experience, quality, or execution.
Lead the strategy to expand custom program capabilities to new markets in alignment with organizational priorities.
Strengthen the custom value proposition using partner feedback, market insight, and delivery lessons.
Annually review the custom program portfolio and development practices, recommending where to streamline work, focus resources, and refine or discontinue offerings that no longer deliver strategic or partner value.

Cross-Functional Leadership

Align priorities, timelines, and accountabilities across Institutional Relations, Global Operations, and other key teams.
Lead complex, cross-functional initiatives from concept through implementation.
Create clarity, resolve competing needs, and sustain momentum when priorities or solutions are undefined.
Resolve complex development and delivery issues by convening the right stakeholders and driving decisions.
Translate complex information into clear recommendations for leaders and teams.

Operations & Performance

Work collaboratively with cross-functional leadership to optimize the full custom program lifecycle, from intake and design through delivery, evaluation, and renewal.
Monitor dashboards and metrics for pipeline, proposals, conversion, forecasting, cycle time, quality, and profitability.
Use data to identify trends, evaluate trade-offs, and turn analysis into action.
Partner with Finance to evaluate program economics, set margin and FX assumptions, and align bids with growth, profitability, and sustainability goals.
Advance global delivery standards aligned with the organization’s Playbook of Excellence and a consistent, high-quality partner experience.
Improve consistency, quality, and scalability through clear standards, workflows, handoffs, and controls.
Ensure programs meet organizational standards and The Forum on Education Abroad Standards of Good Practice.

Qualifications

Bachelor's degree in a related field.
8+ years of experience in education abroad, including 3+ years in a leadership role.
5+ years of progressively responsible experience managing custom and faculty-led initiatives.
Strong financial acumen, including forecasting, resource allocation, pricing strategy, and profitability analysis.
Strong analytical and performance management skills, with the ability to translate data and reporting into actionable business decisions.
Proven ability to take initiative and lead large-scale projects while collaborating with cross-functional teams to ensure alignment on goals, priorities, and execution
Experience leading and developing high-performing teams.
Exceptional communication, relationship-building, and stakeholder management skills.
Growth mindset with a commitment to innovation, continuous improvement, and organizational learning.
Proficiency in Microsoft Excel, Word, PowerPoint, and Salesforce (or similar CRM).
Master’s degree or significant senior-level experience leading multidisciplinary teams preferred.
Experience living, working, or studying in multicultural environments preferred.
Advanced proficiency in Salesforce, reporting platforms, and data visualization tools preferred.

Hours This is a full-time position. Standard work schedule is (include times if needed; if the position allows for flexibility, include if this role operates within standard business hours Monday-Friday).

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