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AZ/NM Area Building Engineering Services Project Delivery Leader
HDR
Phoenix, AZ
…Delivery Leader (PDL). As PDL, you will report to the AZ/NM BES Business Group Manager (BGM) and work alongside the BGM to provide and promote consistent project management processes,…
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Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Midland, TX
- $70,000 to $80,000 USD / year
…difference. We're looking for a dynamic and driven Senior Kitchen Manager who is ready to lead from the front, inspire teams, and uphold the traditions that have made Saltgrass a…
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TAY Lead ( SF)
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Oakland, CA
…is responsible for high-quality services and effective daily operations of the Permanent Supportive Housing (PSH) single site programs, which provide direct supportive services to youth…
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Breckenridge, CO
- $26 to $28 USD / hour
Direct qualified leads to the appropriate Sales Manager and help ensure inquiries are acknowledged within 24 business hours.
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Technical IT Project Manager
System One
Merrifield, VA
…concept through planning, design, build, testing, release, operations, and retirement. Apply and promote ITSM and product management best practices to ensure timely, stable, and effective…
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Administrative Secretary - Special Programs/Student Services - Modesto Junior College
Yosemite Community College District
CA
- $5,203 to $6,640 USD / month
Experience: Two years of increasingly responsible administrative support experience, including two years providing secretarial support to a manager or program administrator.
Added 1 min ago
Medical Science Liaison - Hematology - Boston, MA
Janssen Scientific Affairs, LLC Legal Entity
Boston, MA
…partners, R&D, U.S. and Global Medical Affairs teams, Clinical Operations, and appropriate, role‑defined interactions with Sales and…
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Senior Manager, Trade Operations - Johnson & Johnson Health Care Systems Inc.
Johnson & Johnson HCS Inc. Legal Entity
Titusville, NJ · Horsham, PA
The Trade Operations Senior Manager is accountable to effectively lead and collaborate with multi-disciplinary business partners including but not limited to brand, supply chain, customer…
Added 1 min ago
Trade Operations Manager - Johnson & Johnson Health Care Systems Inc
Johnson & Johnson HCS Inc. Legal Entity
Titusville, NJ
The Manager Trade Operations is accountable to effectively lead and collaborate with multi-disciplinary business partners including but not limited to brand, supply chain, customer facing…
Added 1 min ago
Clinical Sales Representative- West Palm Beach- Ottava Surgical Robotics
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As a Clinical Sales Representative, this individual will serve as the point person for end-to-end program development and clinical success, including procedure sales, support and driving…
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Senior Executive Assistant
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NY
Focus on priorities and deadlines, reviewing them with manager with advanced notice and updating the manager on calendar changes, emails and attachments, or any important items.
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Fleet Management Supervisor
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Participate in the Emergency Operations processes
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Martec Operations Manager
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Financial Service Representative
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"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to…
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Center Director
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Manage daily center operations, staffing, scheduling, and student services.
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Sr. Product Manager, Lab Execution CGP (Oncology)
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You will work with a team of engineers and partner shoulder-to-shoulder with Engineering, Lab Operations, R&D, Automation, and Bioinformatics to turn ambitious launch and scale goals into…
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Area Manager - Mattoon Area
Innovative Staff Solutions, Inc.
Mattoon, IL
- $24 to $28 USD / hour
…Solutions is expanding, and we are on the hunt for a dynamic Area Manager to join our internal team in Mattoon for our Mattoon & Effingham, IL locations. This full-time role is crucial in…
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Center Manager
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Property Manager
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Omaha, NE
- Up to $58,240 USD / year
The Property Manager will serve as the supervisory position with authority, responsibility, and accountability to plan, implement and monitor business operations of the property.
Added 4 mins ago
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Field Marketing Manager
Reducto
San Francisco, CA · New York City, NY
- $150,000 to $200,000 USD / year
- Work with Product Marketing on messaging and Revenue Operations on tracking and attribution.
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Field Marketing Manager
Reducto
New York City, NY · San Francisco, CA
- $150,000 to $200,000 USD / year
- Work with Product Marketing on messaging and Revenue Operations on tracking and attribution.
Added 4 mins ago
Mgr Regional Business - Central
ACH Food Companies, Inc.
Oakbrook Terrace, IL
The Regional Business Manager will be responsible for achieving product and category sales goals within a multi-state area for a set of key accounts. The account responsibility will be…
Added 4 mins ago
P
Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Midland, TX
- $70,000 to $80,000 USD / year
…difference. We're looking for a dynamic and driven Senior Kitchen Manager who is ready to lead from the front, inspire teams, and uphold the traditions that have made Saltgrass a…
Added 5 mins ago
Senior Security Specialist
Seattle, WA
Assists the Security Operations Program Manager with oversight of the security contract, which currently includes a Transit Security Unit, Fare Enforcement Program, and Security Operations…

CULTURAL EXPERIENCES ABROAD LLC

Senior Director, Custom Program Development

Phoenix, AZ, United States

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Job details

Posting language: English

Original job description

About CEA CAPA At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures. We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad. A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence. With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year. Position Summary The Senior Director, Custom Program Development is a hands-on, operations-minded leader responsible for translating growth priorities into scalable and consistently delivered custom programs. The role provides strategic leadership for the creative development of custom programs and establishes the operational frameworks to move opportunities from concept to implementation. The Senior Director directly oversees a team of managers and directors dedicated to program design, proposal development, budgeting, reporting and global delivery standards. In addition, the Senior Director works collaboratively with cross-functional teams in Institutional Relations and Global Operations to enhance the custom program lifecycle. This leader combines higher education and study abroad expertise with strong analytical, financial, and project leadership capabilities to develop creative solutions for university partners, strengthen execution, and support sustainable growth. This leader continuously evaluates practices and the custom program portfolio to streamline work, redirect resources, and discontinue activities that no longer support organizational priorities. Success requires respecting essential processes while challenging assumptions, navigating ambiguity, and turning ideas into action.

Responsibilities

The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned. Team Leadership

Lead and develop the Custom Program Development team, setting clear priorities, accountabilities, and service standards.
Supervise the Operations Manager and Director of Global Custom Program Operations, connecting program development with global delivery.
Build a collaborative, high-performing culture grounded in ownership, accuracy, problem-solving, and follow-through.
Align team capacity and resources with the highest-priority opportunities.
Coach the team to balance creativity and responsiveness with quality, financial discipline, and scalability.
Develop team talent through coaching, mentoring, and career development, helping employees build skills and expand responsibilities

Program Strategy & Growth

Lead custom program strategy and development, including design, feasibility, budgeting, pricing, proposals, and delivery handoff.
Partner with Institutional Relations leaders to evaluate and prioritize high-potential opportunities.
Support the team in translating US partner needs into compelling, academically sound, operationally viable, and financially sustainable programs.
Advance growth through creative solutions without compromising student experience, quality, or execution.
Lead the strategy to expand custom program capabilities to new markets in alignment with organizational priorities.
Strengthen the custom value proposition using partner feedback, market insight, and delivery lessons.
Annually review the custom program portfolio and development practices, recommending where to streamline work, focus resources, and refine or discontinue offerings that no longer deliver strategic or partner value.

Cross-Functional Leadership

Align priorities, timelines, and accountabilities across Institutional Relations, Global Operations, and other key teams.
Lead complex, cross-functional initiatives from concept through implementation.
Create clarity, resolve competing needs, and sustain momentum when priorities or solutions are undefined.
Resolve complex development and delivery issues by convening the right stakeholders and driving decisions.
Translate complex information into clear recommendations for leaders and teams.

Operations & Performance

Work collaboratively with cross-functional leadership to optimize the full custom program lifecycle, from intake and design through delivery, evaluation, and renewal.
Monitor dashboards and metrics for pipeline, proposals, conversion, forecasting, cycle time, quality, and profitability.
Use data to identify trends, evaluate trade-offs, and turn analysis into action.
Partner with Finance to evaluate program economics, set margin and FX assumptions, and align bids with growth, profitability, and sustainability goals.
Advance global delivery standards aligned with the organization’s Playbook of Excellence and a consistent, high-quality partner experience.
Improve consistency, quality, and scalability through clear standards, workflows, handoffs, and controls.
Ensure programs meet organizational standards and The Forum on Education Abroad Standards of Good Practice.

Qualifications

Bachelor's degree in a related field.
8+ years of experience in education abroad, including 3+ years in a leadership role.
5+ years of progressively responsible experience managing custom and faculty-led initiatives.
Strong financial acumen, including forecasting, resource allocation, pricing strategy, and profitability analysis.
Strong analytical and performance management skills, with the ability to translate data and reporting into actionable business decisions.
Proven ability to take initiative and lead large-scale projects while collaborating with cross-functional teams to ensure alignment on goals, priorities, and execution
Experience leading and developing high-performing teams.
Exceptional communication, relationship-building, and stakeholder management skills.
Growth mindset with a commitment to innovation, continuous improvement, and organizational learning.
Proficiency in Microsoft Excel, Word, PowerPoint, and Salesforce (or similar CRM).
Master’s degree or significant senior-level experience leading multidisciplinary teams preferred.
Experience living, working, or studying in multicultural environments preferred.
Advanced proficiency in Salesforce, reporting platforms, and data visualization tools preferred.

Hours This is a full-time position. Standard work schedule is (include times if needed; if the position allows for flexibility, include if this role operates within standard business hours Monday-Friday).

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