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Added 6 mins ago
OU
Associate Energy Portfolio Analyst, Settlements
Orlando Utilities Commission (OUC)
Orlando, FL
- $39.26 to $47.11 USD / hour
OUC - The Reliable One, is presently seeking a Associate Energy Portfolio Analyst, Settlements to join the Electric & Water Production division. At OUC, we don’t just work – we’re building…
Added 7 mins ago
DI
Associate Manufacturing Engineer
DWYER INSTRUMENTS, LLC
Michigan City, IN
- $70,000 to $90,000 USD / year
Support plant operations with troubleshooting and resolution of critical manufacturing process, automation or controls-related issues as needed.
Added 8 mins ago
Lead Field Service Technician
Honeywell
Redmond, WA
…and operational efficiency by ensuring timely and effective resolution of service requests, supporting continuous improvement initiatives, and maintaining strong relationships with…
Added 8 mins ago
QA SUPERVISOR I
Pilgrim\'s
Waco, TX
Support issue resolution through root cause analysis and ensure customer quality programs are followed.
Added 11 mins ago
Follow Up Specialist
Signature Performance, Inc
Brewster, WA
We are counting on you to manage multiple projects using your problem-solving skills.
Added 11 mins ago
Supervisor, Health Information Management
HealthPartners
Saint Louis Park, MN
Education:Associate or Bachelor’s Degree in Health Information Management or other field (Ex: Business, Mathematics, Communications, Health Informatics) and/or enrollment in an associate or…
Added 11 mins ago
O
Support Engineer 1
Oracle
Kansas City, MO · Nashville, TN · Orlando, FL
- $21.3 to $45.05 USD / hour
…assistance. Leveraging strong communication, customer service, and problem-solving skills, you will provide technical support, investigate issues, fulfill configuration requests, resolve…
Added 11 mins ago
O
Senior Customer Service Specialist
Oracle
Kansas City, MO · Orlando, FL · Nashville, TN
- $19.09 to $36.35 USD / hour
…workflows, and support methodologies. This role requires strong problem-solving, communication, and customer service skills to ensure timely issue resolution and a positive client…
Added 11 mins ago
O
Senior Customer Service Specialist
Oracle
Kansas City, MO · Nashville, TN · Orlando, FL
- $19.09 to $36.35 USD / hour
…workflows, and support methodologies. This role requires strong problem-solving, communication, and customer service skills to ensure timely issue resolution and a positive client…
Added 11 mins ago
O
Senior Customer Service Specialist
Oracle
Kansas City, MO · Nashville, TN · Orlando, FL
- $19.09 to $36.35 USD / hour
…workflows, and support methodologies. This role requires strong problem-solving, communication, and customer service skills to ensure timely issue resolution and a positive client…
Added 12 mins ago
Operations Specialist
Internews Network
Remote, United States
Track routine operational requests and follow through with the appropriate colleagues to ensure timely resolution.
Added 13 mins ago
Nursing Manager - Emergency Department (ED) - Fairfield Hospital
Bon Secours Mercy Health Inc
Fairfield, OH
As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique…
Added 13 mins ago
Sales Experience Manager (Bilingual Japanese)
MVW Services Corporation
Kapolei, HI
…teams including scheduling, performance management, and issue resolution. May manage the sales line rotation and tour flow processes and work closely with Sales and Marketing Management to…
Added 15 mins ago
SC
Records and Registration Clerk
St. Clair County Community College
Port Huron, MI
- $16.25 USD / hour
Utilize a high level of problem-solving, critical thinking, and/or conflict resolution skills to resolve customer issues.
Added 17 mins ago
WF
PLC Technician
Winland Foods, Inc.
United States
- $47.15 USD / hour
…downtime. By performing proactive inspections, testing, and issue resolution, you’ll keep systems running smoothly while working with voltages ranging from 5V DC to 600V AC. Your…
Added 20 mins ago
Credit - Collections Clerk I
MiniMed
San Antonio, TX
Analyzes and problem solve account issues to full resolution.
Added 21 mins ago
TH
Virtual Care Registered Nurse - RN II - Full Time Nights
Texas Health Resources
Dallas, TX
- Full-time
Associate degree from an accredited Nursing program required
Added 21 mins ago
A
Senior CRA
Actalent
Houston, TX
- $58.62 to $62.07 USD / hour
Job Title: Senior Clinical Research Associate I (Sr CRA I)
Added 21 mins ago
Inside Sales Engineer
LSI Staffing
Houston, TX
Problem-Solving and Conflict Resolution: Ability to assess issues, resolve customer and project-related concerns professionally, and communicate effectively with diverse stakeholders.
Added 21 mins ago
Sr Anesthesia Technician
Houston Methodist
Houston, TX
Role models, by example, open, professional communication to promote both work efforts and problem resolution and achieve mutual understanding. Works well with others to make contributions…
Added 21 mins ago
Managed Care Enrollment Coordinator II
HCA Healthcare
Houston, TX
Problem-Solving: Identifies and resolves payer enrollment issues by analyzing data, implementing corrective actions, and ensuring timely resolution to maintain compliance and operational…
Added 22 mins ago
FSP CRA I or II
ThermoFisher Scientific
Austin, TX
…approach: applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into…
Added 23 mins ago
AI
Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop
Applied Information Sciences, Inc
Remote, United States
- $102,000 to $154,000 USD / year
Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
Added 23 mins ago
Escalations Case Manager - Energy Services
Community and Economic Development Association
Chicago, IL
Review customer accounts and utility billing data to identify discrepancies and determine appropriate resolution strategies.
Added 23 mins ago
QA SUPERVISOR I
JBS USA
Waco, TX
Support issue resolution through root cause analysis and ensure customer quality programs are followed.

Cubiscan

IT Help Desk Technician

Ogden, UT, United States

$25 to $30 USD / hour · Full-time

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Job details

Pay: $25 to $30 USD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Title: IT Help Desk Technician

Location: Ogden, UT

Job Type: Full-time

About Us: Cubiscan is an employee-owned (ESOP) technology company that develops innovative solutions for data collection, automation, logistics, and supply chain. With our experience, we guide our customers to solutions that help them be more efficient, profitable, and environmentally responsible. At Cubiscan, every eligible employee is a beneficial owner of the company. We pride ourselves on fostering a positive and inclusive work environment where every employee is valued and can grow with the company.

Job Summary: The IT Help Desk Technician provides frontline technical support to Cubiscan employees, with a primary focus on resolving day-to-day hardware, software, connectivity, and user-access issues. This position serves as a primary point of contact for IT support requests, troubleshoots common technical problems, documents resolutions, and escalates more complex issues to senior IT personnel. As training and experience progress, the technician may assist with additional IT systems and infrastructure responsibilities to support the department's ongoing needs.

Key Responsibilities:

Respond to employee IT support requests through phone, email, ticketing systems, remote support tools, and in-person assistance.
Diagnose and resolve common hardware, software, operating system, printer, peripheral, and network connectivity issues, including basic Wi-Fi, wired network, and VPN troubleshooting.
Install, configure, troubleshoot, and maintain computers, mobile devices, software applications, and related equipment.
Assist with creating, modifying, and disabling user accounts and access permissions in accordance with company security procedures.
Provide technical support for Microsoft 365 applications, Windows operating systems, and other company-supported technologies.
Document support requests, troubleshooting steps, resolutions, and equipment changes in the IT ticketing system.
Recognize and escalate complex technical issues, infrastructure problems, and security concerns to senior IT personnel while maintaining communication with affected employees through resolution.
Prepare, image, configure, deploy, maintain, and recover company-issued computers, laptops, mobile devices, and peripherals. Assist with employee onboarding and offboarding, including user account setup, software installation, approved access provisioning, and equipment recovery.
Provide employees with basic technical guidance and training on company applications, systems, and cybersecurity practices.
Assist with tracking IT equipment, maintaining asset records, managing software licenses, and coordinating device replacements.
Support routine system updates, software installations, patching, endpoint protection, and other IT maintenance activities as directed.
Identify recurring technical issues and recommend improvements to enhance system reliability and employee productivity.
Participate in ongoing technical training and gradually assume additional IT systems and administrative responsibilities as knowledge and proficiency develop.
Follow established IT security policies and procedures, maintain confidentiality, and assist with creating, updating, and organizing IT policies, standard operating procedures (SOPs), troubleshooting guides, and documentation supporting SOC 2 compliance under the direction of IT leadership.
Perform other related duties as assigned.

Key Requirements:

High school diploma or equivalent.
Minimum of one year of hands-on experience in IT help desk, desktop support, or a comparable technical support role.
Working knowledge of Windows operating systems, Microsoft 365 applications, computer hardware, printers, mobile devices, and basic network troubleshooting.
Demonstrated ability to independently diagnose and resolve common hardware, software, connectivity, and user-account issues.
Strong troubleshooting, problem-solving, organizational, and documentation skills.
Ability to communicate technical information clearly and professionally to employees with varying levels of technical knowledge.
Ability to prioritize multiple support requests, manage competing deadlines, and follow through on unresolved issues.
Strong customer-service skills and the ability to work independently and collaboratively.
Ability to maintain confidentiality and exercise sound judgment when handling company systems, credentials, and sensitive information.

Preferred Requirements

Associate degree or technical training in information technology, computer science, or a related field.
Experience with Microsoft Entra ID, Active Directory, Microsoft Intune, Exchange Online, or similar administration tools.
Experience using IT help desk ticketing systems and maintaining technology asset records.
Familiarity with remote-support tools, endpoint security, multifactor authentication, and basic TCP/IP networking.
CompTIA A+, Network+, Microsoft, ITIL, or comparable industry certification.
Interest in developing additional skills in IT systems administration, networking, and infrastructure support.

What Success Looks Like:

A successful IT Help Desk Technician provides responsive, reliable technical support that minimizes interruptions to employee productivity. They independently resolve routine IT issues, maintain accurate documentation, communicate effectively with employees, and recognize when more complex problems require escalation. Over time, they demonstrate increased technical proficiency, take ownership of additional responsibilities, and contribute to the overall effectiveness and reliability of Cubiscan's IT operations.

What We Offer:

We offer a competitive salary.
Benefits package, including health, dental, vision and 401K.
The opportunity to be a beneficial owner of the company as a participant of our ESOP.
Opportunities for professional development and career growth.
A collaborative and supportive work environment.

Cubiscan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about our company visit www.cubiscan.com.

All employment offers are contingent upon the successful completion of a background check and drug screening, in accordance with applicable laws.

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More about this job

Skills

Technical support
VPN
Troubleshooting
Troubleshoot
Security in commercial buildings
Microsoft 365
Microsoft Windows
Communication skills
Onboarding
Cybersecurity
Symantec Endpoint Protection
Confidentiality
Documentation
Regulatory compliance
Leadership
Problem solving
Customer service
Work independently
Computer technology
Computer science
Microsoft Active Directory
Microsoft Exchange
A+
Network+
ITIL
System administration

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