Jobs in the United States

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Added 2 mins ago
Maintenance - Technician
Home2 Suites
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Variety and opportunity: Exposure to multiple brands, systems, and day-to-day operations
Added 2 mins ago
Reliability Engineer
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 mins ago
Staff Site Reliability Engineer - Federal
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Added 4 mins ago
Automation Engineer
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Pacific Scientific EMC is expanding and seeking a multidisciplinary Automation Engineer to design and advance our automation systems. This role serves as the technical authority across…
Added 4 mins ago
Test Engineer I
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The Test Engineer role provides oversight of test equipment development and calibration, manages test planning and documentation, analyzes results, and collaborates with engineering to…
Added 4 mins ago
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Pacific Scientific EMC is expanding and seeking a highly skilled Senior Quality Engineer to lead quality engineering efforts across new factory buildouts. Develop qualification plan for new…
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Senior Analog IC Design Engineer
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IG
Secret Cleared ISSE
Insight Global
Clearfield, UT
- From $78 USD / hour
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Added 6 mins ago
Construction Project Engineer II
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Must possess the ability to stoop, kneel, crouch, and crawl as required · Must have access to reliable transportation
Added 7 mins ago
Engineer 3
Four Seasons
United States
Successful candidate must possess legal work authorization in the United States
Added 7 mins ago
Engineer 1
MFL SC Hotel Property LLC
United States
Candidates must have valid work authorization for the U.S
Added 7 mins ago
A
Sr. Dev Ops Engineer
Astrolab
Remote, United States
- $155,000 to $195,000 USD / year
Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on - rovers, power, and data networks for sustained operations…
Added 7 mins ago
A
Sr. Systems Engineer
Astrolab
Hawthorne, CA
- $160,000 to $195,000 USD / year
Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on - rovers, power, and data networks for sustained operations…
Added 8 mins ago
Manager, Cyber and Technology Risk
KPMG LLP
Miami, FL · Orlando, FL · Tallahassee, FL · Tampa, FL
CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), CRISC (Certified in Risk and Information Systems Control), CISA (Certified…
Added 9 mins ago
Principal Software Engineer (AI)
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United States
Assurant is hiring a Principal Software Engineer to lead the technical direction of Elita in an agent-driven engineering environment. We are a Claude Code shop: the work is driven by Claude…
Added 11 mins ago
Sr. Software Engineer I
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Job Description: Senior Software Engineer I, VR Cloud Services
Added 11 mins ago
AI Agent Engineer (Controls)
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…AI agents take an issue, gather approved evidence from plant systems, connect it to what the plant already knows, and recommend a fix that a person reviews and…
Added 11 mins ago
Aerodynamics Engineering Intern
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…team works well beyond your internship. If you're the kind of engineer who gets as much satisfaction from building a better tool as from cracking the aerodynamics problem itself, you'll…
Added 12 mins ago
Systems Engineer
Humana
Louisville, KY · Arlington, VA · Atlanta, GA · Boston, MA · Charlotte, NC · Chicago, IL · Dallas, TX · Fort Lauderdale, FL · Nashville, TN · New York, NY · Tampa, FL
The Systems Engineer - Patch Management is responsible for the execution, monitoring, troubleshooting, and continuous improvement of enterprise patching and vulnerability remediation…
Added 12 mins ago
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Must Have: Minimum Requirements
Added 14 mins ago
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Added 15 mins ago
Staff, Software Engineer | Bentonville, Arkansas
Walmart Inc.
United States
As a Staff Software Engineer, you will lead the design and delivery of scalable platform capabilities, driving the full software development lifecycle from coding to deployment and…
Added 15 mins ago
WI
(USA) Staff, Software Engineer
Walmart Inc.
United States
- $143,000 to $286,000 USD / year
The (USA) Staff, Software Engineer plays a critical role in delivering scalable platform capabilities and driving the full software development lifecycle, including design, coding, testing,…
Added 15 mins ago
STAFF/Senior Systems Engineer - Data Center & Server Infrastructure
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Irvine, CA
The Staff/Senior Systems Engineer position provides an extraordinary opportunity to support our Engineering team. You will support, test and validate server/storage system level products.…

CTS

Field Services Engineer

Brooklyn, NY, United States
NY, United States

$60,000 to $80,000 USD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $80,000 USD / year
Experience: 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com

JOB SUMMARY

As a Field Services Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day technical support. Reporting to the Field Services Supervisor, you will act as the face of CTS, delivering both hands-on, on-site support and efficient remote assistance. Utilizing tools like ConnectWise, you will manage service requests, and uphold our service level agreements (SLAs), ensuring our clients' technology infrastructure runs smoothly.

KEY RESPONSIBILITIES

Respond to and resolve service incidents in accordance with existing procedures and service level agreement.
Track time, communicate and work via our Connectwise Manage PSA.
Liase with internal teams, vendors and client contacts.
Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and create and improve those processes.
Installation, configuration and troubleshooting of workstation, server and cloud applications.
Triage incoming CTS and client technical requests. This includes picking up the phone at all times.
Complete all work assigned by Service Delivery Supervisor and Service Delivery Coordinator.
Ensure the prompt and through documentation of all work done via our ticketing system, IT Glue and other tools.
Ensure timesheet is kept impeccable on a daily basis with accurate time entries in order to better understand client and company resource demands and any needs thereof.

REQUIRED SKILLS AND QUALIFICATIONS

2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
Experience with Grand Stream or other Asterisk-based PBX systems.
Experience with Android, iOS, Gsuite, and Office365.
Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
Strong written and oral communication skills are a strict requirement.

PREFERRED SKILLS AND QUALIFICATIONS

MSP experience.
Knowledge of Cisco ASA and SonicWall firewall.
Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.

WORK SCHEDULE & LOCATION

The expected schedule is Monday through Friday 9am to 5:30pm. Availability for overtime and occasional weekend work may be required.

This is a field-based role requiring daily travel to client sites across Brooklyn, Queens, Manhattan, and the Bronx, with a primary focus depending on assigned territory. We are seeking two Field Services (FS) Engineers: one based near the Coney Island area of Brooklyn and another based near the Harlem, NY area. While occasional remote work may be available, both positions require candidates to be ready and able to travel to assigned client sites each workday.

COMPENSATION

The salary range for this role is $60,000 - $80,000 annually

BENEFITS

Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States. Learn more at www.e-verify.gov (information available in English and Spanish).

THE INTERVIEW PROCESS

We aim to move fast. You’ll receive scheduling emails from jobs@charterts.com through Greenhouse.

Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!

Screening call with a member of our HR team (30 minutes)
Technical interview with the Hiring Manager (45 minutes)
Panel interview with the Hiring Manager and Department Director (60 minutes)
(If applicable) Executive interview

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Troubleshooting
Documentation
Customer service
VPN
WAN
LAN
Microsoft Windows Server
Microsoft Windows
Google Workspace
Microsoft 365
Time management
Communication skills

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Work requirements

Jobs in the United States