Jobs in the United States

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Added 2 hours ago
Direct Support Professional (DSP) - Sheldon
Hope Haven Inc.
Sheldon, IA
Valid Class C driver’s license required
Added 2 hours ago
Direct Support Professional (DSP) - Spencer
Hope Haven Inc.
Spencer, IA
Valid Class C driver’s license required
Added 2 hours ago
Direct Support Professional (DSP) - Rock Valley
Hope Haven Inc.
Rock Valley, IA
Valid Class C driver’s license required
Added 2 hours ago
Direct Support Professional (DSP) - Rock Valley
Hope Haven Inc.
Rock Valley, IA
Valid Class C driver’s license required
Added 2 hours ago
Direct Support Professional (DSP) - Spencer
Hope Haven Inc.
Spencer, IA
Valid Class C driver’s license required
Added 2 hours ago
Direct Support Professional (DSP) - Sheldon
Hope Haven Inc.
Sheldon, IA
Valid Class C driver’s license required
Added 3 hours ago
MP
Fee For Service Outpatient Therapist
Merakey Philadelphia
Philadelphia, PA
- $35 to $38 USD / hour
Candidate must have completed an accredited master's level program with a graduate degree in a human service-related field, including social work, clinical counseling, and/or psychology.
Added 4 hours ago
SO
Vocational Rehabilitation Counselor
State of Iowa
Sioux City, IA
- $27.52 to $41.91 USD / hour
…Iowa. If the individual can demonstrate existing skills and supervisor and training instructor agree, the individual may be able to test out of certain aspects of…
Added 5 hours ago
D
Crisis Outreach Clinical Shift Supervisor - Day Shift, MRRCT
DESC
Seattle, WA
- $94,881.36 to $107,349.6 USD / year
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Added 5 hours ago
TO
Custodian
Town of Normal
Normal, IL
- $40,353 to $47,474 USD / year
Must have and maintain a valid State of Illinois Driver's License
Added 6 hours ago
M
Fee For Service Outpatient Therapist
Merakey
Philadelphia, PA
- $35 to $38 USD / hour
We are seeking a Fee For Service Outpatient Therapist at our Philadelphia, PA - Mt Airy Avenue clinic.
Added 7 hours ago
MC
Administrative Specialist
Morrison Child and Family Services
Gresham, OR
- $20.06 to $24.07 USD / hour
…clients; making reminder calls; performs verification checks of client eligibility of insurance and authorization for services; checking in clients/families/visitors and directing them to…
Added 7 hours ago
RC
Treatment Court & IDP Supervisor- Human Services Supervisor II
Rock County
Janesville, WI
- $43.44 to $48.09 USD / hour
-Wisconsin LPC, LCSW or LMFT license required
Added 7 hours ago
RC
Child Protective Services - Human Services Professional I - Ongoing Case Manager
Rock County
Janesville, WI
- $29.35 to $32.46 USD / hour
9. Collaborate with service providers to effectively work as a team.
Added 8 hours ago
Security Officer Supervisor- Aiken SC
Marksman Security LLC
Aiken, SC
Must possess a Alabama Security Unarmed license or ability to obtain
Added 8 hours ago
Senior Consultant Prof Services ATC
AT&T Services, Inc.
Remote, United States
To leverage industry expertise and broad product knowledge to deliver strategic, client-centered solutions and manage complex projects, from client identification through final invoicing,…
Added 8 hours ago
Sr Specialist Consultant Prof Svcs ATC
AT&T Services, Inc.
Remote, United States
To leverage industry expertise and broad product knowledge to deliver strategic, client-centered solutions and manage complex projects, from client identification through final invoicing,…
Added 8 hours ago
Sr Specialist Consultant Prof Svcs ATC
AT&T Services, Inc.
Remote, United States
To leverage industry expertise and broad product knowledge to deliver strategic, client-centered solutions and manage complex projects, from client identification through final invoicing,…
Added 8 hours ago
Program Supervisor II (ITBC - Health Centers)
Cascadia Health
Portland, OR
Must have a master’s degree in a behavioral science field from an accredited college or university · Must have the ability to travel to multiple locations throughout the Portland Metro area
Added 9 hours ago
Intensive Home-Based Therapist
Integrated Services for Behavioral Health
Seaman, OH
Conduct a thorough assessment of the client and family that gathers information on behaviors of concern and strengths in the family and their ecology to inform conceptualization of the…
Added 10 hours ago
Youth Care Specialist (242)
Lutheran Services Florida
Leesburg, FL
Must have a high level of energy · Must have full physical capabilities such as lifting, bending, cooking, cleaning, and using the telephone
Added 10 hours ago
Security Road Supervisors
Marksman Security LLC
Orlando, FL
The Road Supervisor is responsible for conducting scheduled and unannounced visits of all account sites assigned to assess the appearance, demeanor and capabilities, readiness, condition,…
Added 10 hours ago
C
Field Services Engineer
CTS
Brooklyn, NY · NY
- $60,000 to $80,000 USD / year
As a Field Services Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day technical support. Reporting to the…
Added 10 hours ago
Child Welfare Case Manager
Lutheran Services Florida
Milton, FL
Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed
Added 10 hours ago
Family Support Services Specialist
Lutheran Services Florida
Milton, FL
Must have good time management, organizational, verbal and written communication, and interpersonal skills

CTS

Field Services Engineer

Brooklyn, NY, United States
NY, United States

$60,000 to $80,000 USD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $80,000 USD / year
Experience: 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com

JOB SUMMARY

As a Field Services Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day technical support. Reporting to the Field Services Supervisor, you will act as the face of CTS, delivering both hands-on, on-site support and efficient remote assistance. Utilizing tools like ConnectWise, you will manage service requests, and uphold our service level agreements (SLAs), ensuring our clients' technology infrastructure runs smoothly.

KEY RESPONSIBILITIES

Respond to and resolve service incidents in accordance with existing procedures and service level agreement.
Track time, communicate and work via our Connectwise Manage PSA.
Liase with internal teams, vendors and client contacts.
Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and create and improve those processes.
Installation, configuration and troubleshooting of workstation, server and cloud applications.
Triage incoming CTS and client technical requests. This includes picking up the phone at all times.
Complete all work assigned by Service Delivery Supervisor and Service Delivery Coordinator.
Ensure the prompt and through documentation of all work done via our ticketing system, IT Glue and other tools.
Ensure timesheet is kept impeccable on a daily basis with accurate time entries in order to better understand client and company resource demands and any needs thereof.

REQUIRED SKILLS AND QUALIFICATIONS

2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
Experience with Grand Stream or other Asterisk-based PBX systems.
Experience with Android, iOS, Gsuite, and Office365.
Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
Strong written and oral communication skills are a strict requirement.

PREFERRED SKILLS AND QUALIFICATIONS

MSP experience.
Knowledge of Cisco ASA and SonicWall firewall.
Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.

WORK SCHEDULE & LOCATION

The expected schedule is Monday through Friday 9am to 5:30pm. Availability for overtime and occasional weekend work may be required.

This is a field-based role requiring daily travel to client sites across Brooklyn, Queens, Manhattan, and the Bronx, with a primary focus depending on assigned territory. We are seeking two Field Services (FS) Engineers: one based near the Coney Island area of Brooklyn and another based near the Harlem, NY area. While occasional remote work may be available, both positions require candidates to be ready and able to travel to assigned client sites each workday.

COMPENSATION

The salary range for this role is $60,000 - $80,000 annually

BENEFITS

Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States. Learn more at www.e-verify.gov (information available in English and Spanish).

THE INTERVIEW PROCESS

We aim to move fast. You’ll receive scheduling emails from jobs@charterts.com through Greenhouse.

Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!

Screening call with a member of our HR team (30 minutes)
Technical interview with the Hiring Manager (45 minutes)
Panel interview with the Hiring Manager and Department Director (60 minutes)
(If applicable) Executive interview

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Troubleshooting
Documentation
Customer service
VPN
WAN
LAN
Microsoft Windows Server
Microsoft Windows
Google Workspace
Microsoft 365
Time management
Communication skills

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Work requirements

Jobs in the United States