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Vans: Assistant Manager - Jersey Gardens
VF
United States
- $27 to $40.5 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
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The North Face: Supervisor - Houston Premium Outlets
VF
United States
- $17.5 to $24 USD / hour
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
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The North Face: Assistant Manager - The Woodlands
VF
United States
- $20 to $30 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
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The North Face: Assistant Manager - Las Vegas Premium Outlets
VF
United States
- $22.68 to $34.02 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
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The North Face: Supervisor - Grapevine Mills
VF
United States
- $17.5 to $24 USD / hour
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
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Assistant Manager I
Dollar Tree Stores INC
Waunakee, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Merchandising Assistant Manager
Dollar Tree Stores INC
Lorton, VA
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
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Assistant Manager I
Dollar Tree Stores INC
Norfolk, VA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager II
Dollar Tree Stores INC
Chesapeake, VA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager II
Dollar Tree Stores INC
Chesapeake, VA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager II
Dollar Tree Stores INC
Chesapeake, VA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager I
Dollar Tree Stores INC
Socorro, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager II
Dollar Tree Stores INC
Katy, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager II
Dollar Tree Stores INC
Horizon City, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
DT
Seasonal Part-Time Assistant Manager
Dollar Tree Stores INC
Frisco, TX
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Merchandising Assistant Manager
Dollar Tree Stores INC
Dickinson, TX
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added just now
Assistant Manager I
Dollar Tree Stores INC
Corpus Christi, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager II
Dollar Tree Stores INC
Dallas, TX
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added just now
Assistant Manager I
Dollar Tree Stores INC
Baytown, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
Assistant Manager I
Dollar Tree Stores INC
Cordova, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added just now
MRO Account Executive - Austin, TX
Fictiv
Austin, TX
…site-level maintenance needs, and delivering a high level of customer support. The manager partners closely with internal teams to develop account strategies, support demand forecasting,…
Added 1 min ago
General Manager
Community Choice Financial Family of Brands
ORLANDO, FL
As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white-glove experience our customers expect. You will coach,…
Added 1 min ago
Warehouse Coordinator - 3rd shift
SCUSA Saputo Cheese USA Inc.
Franklin, WI
Must have excellent mathematical skills
Added 1 min ago
CC
Assistant Site Manager
CASCADE CONNECTIONS
Bellingham, WA
- $26.2 to $31.93 USD / hour
The manager’s schedule usually includes 2 swing shifts and 3 day shifts, plus on-call responsibilities as assigned by the Area Manager
Added 1 min ago
Product Manager MCL
Mayo US
Rochester, MN
…Leverages market, sales, operations, laboratory scientist and customer feedback and data to inform and guide future product/feature development. Advocate for end-users and builds and…

CTS

Field Services Engineer

Brooklyn, NY, United States
NY, United States

$60,000 to $80,000 USD / year

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: $60,000 to $80,000 USD / year
Experience: 2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
Posting language: English
Posted: Nov 10, 2026

Original job description

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com

JOB SUMMARY

As a Field Services Engineer at CTS, you will play a crucial role within our Service Delivery team, ensuring our clients receive exceptional day-to-day technical support. Reporting to the Field Services Supervisor, you will act as the face of CTS, delivering both hands-on, on-site support and efficient remote assistance. Utilizing tools like ConnectWise, you will manage service requests, and uphold our service level agreements (SLAs), ensuring our clients' technology infrastructure runs smoothly.

KEY RESPONSIBILITIES

Respond to and resolve service incidents in accordance with existing procedures and service level agreement.
Track time, communicate and work via our Connectwise Manage PSA.
Liase with internal teams, vendors and client contacts.
Help identify areas where Standard Operating Procedures (SOPs) don't exist or need further work and create and improve those processes.
Installation, configuration and troubleshooting of workstation, server and cloud applications.
Triage incoming CTS and client technical requests. This includes picking up the phone at all times.
Complete all work assigned by Service Delivery Supervisor and Service Delivery Coordinator.
Ensure the prompt and through documentation of all work done via our ticketing system, IT Glue and other tools.
Ensure timesheet is kept impeccable on a daily basis with accurate time entries in order to better understand client and company resource demands and any needs thereof.

REQUIRED SKILLS AND QUALIFICATIONS

2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service.
Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS.
Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
Experience with Grand Stream or other Asterisk-based PBX systems.
Experience with Android, iOS, Gsuite, and Office365.
Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment.
Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies; and
Strong written and oral communication skills are a strict requirement.

PREFERRED SKILLS AND QUALIFICATIONS

MSP experience.
Knowledge of Cisco ASA and SonicWall firewall.
Experience with MSP-related tools: ConnectWise, Addigy, Ninja, ScreenConnect, PRTG, and IT Glue.

WORK SCHEDULE & LOCATION

The expected schedule is Monday through Friday 9am to 5:30pm. Availability for overtime and occasional weekend work may be required.

This is a field-based role requiring daily travel to client sites across Brooklyn, Queens, Manhattan, and the Bronx, with a primary focus depending on assigned territory. We are seeking two Field Services (FS) Engineers: one based near the Coney Island area of Brooklyn and another based near the Harlem, NY area. While occasional remote work may be available, both positions require candidates to be ready and able to travel to assigned client sites each workday.

COMPENSATION

The salary range for this role is $60,000 - $80,000 annually

BENEFITS

Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays

CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States. Learn more at www.e-verify.gov (information available in English and Spanish).

THE INTERVIEW PROCESS

We aim to move fast. You’ll receive scheduling emails from jobs@charterts.com through Greenhouse.

Depending on the role, some steps may be adjusted or added - we’ll let you know upfront!

Screening call with a member of our HR team (30 minutes)
Technical interview with the Hiring Manager (45 minutes)
Panel interview with the Hiring Manager and Department Director (60 minutes)
(If applicable) Executive interview

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Technical support
Troubleshooting
Documentation
Customer service
VPN
WAN
LAN
Microsoft Windows Server
Microsoft Windows
Google Workspace
Microsoft 365
Time management
Communication skills

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Work requirements

Jobs in the United States