Field Supervisor

Field Supervisor

About CT/HX

CT/HX is a leading provider of cooling tower services, specializing in the inspection, maintenance, repair, refurbishment, and installation of cooling tower systems. Our team is committed to delivering quality workmanship, dependable service, and safe, efficient project execution for our customers.

Job Summary

The Field Supervisor reports directly to the Service Manager and is responsible for providing day-to-day leadership, guidance, and support to CT/HX field personnel. This position plays an important role in maintaining quality standards, promoting a safe work environment, and ensuring field teams have the knowledge, direction, and resources needed to perform their work effectively.

The Field Supervisor maintains a consistent presence on job sites, communicates with customers regarding project progress, supports the training and development of field employees, and helps ensure company procedures, reporting requirements, and equipment inspection standards are followed.

Essential Duties and Responsibilities

• Field Team Leadership: Oversee field team attendance, adherence to company procedures, individual performance, and understanding of assigned project scopes and expectations.

• Job Site Visits: Maintain a regular presence across active job sites, visiting most or all assigned projects to monitor progress, provide guidance, and support field personnel.

• Customer Communication: Interact professionally with customers and on-site representatives, providing updates on job progress and helping maintain positive customer relationships.

• Training and Development: Train, coach, and develop field team members on cooling tower components, installation guidelines, repair and installation procedures, and proper work practices.

• Safety Compliance: Reinforce company safety expectations, including proper use of personal protective equipment (PPE), lockout/tagout (LOTO) procedures, and timely reporting of incidents and near misses.

• Daily Reporting: Ensure accurate and timely completion of required daily field reports through Raken.

• Driver Certifications: Monitor and help ensure field personnel maintain required driver certifications.

• Fleet and Equipment Inspections: Complete monthly inspections of fleet vehicles and truck tools to help ensure equipment is maintained, accounted for, and ready for use.

Qualifications

• 3–5 years of experience in mechanical field service, industrial maintenance, construction, or a related technical trade.

• Previous experience in a supervisory, lead technician, foreman, or team leadership role preferred.

• Working knowledge of mechanical equipment, installation procedures, repair processes, and general field operations.

• Ability to read and understand project scopes, follow technical instructions, and communicate expectations to field personnel.

• Strong leadership, communication, organizational, and problem-solving skills.

• Commitment to maintaining a safe work environment and enforcing company safety procedures, including PPE and lockout/tagout (LOTO).

• Ability to travel regularly between active job sites and maintain a consistent field presence.

• Proficiency with basic computer applications and the ability to complete daily reports using platforms such as Raken.

• Valid driver's license with an acceptable driving record.

• Ability to work in an industrial and outdoor field environment, including climbing, standing, and walking on active job sites as required.

Preferred Qualifications

• Experience in cooling tower service, HVAC, mechanical contracting, or industrial equipment maintenance.

• Previous experience supervising field technicians, mechanics, installers, or construction crews.

• OSHA 10 or OSHA 30 certification.

• Experience with job site safety inspections, employee training, and performance management.

• Experience coordinating multiple job sites or field service projects simultaneously.

What Success Looks Like

Success in this role will be measured by the Field Supervisor's ability to:

• Maintain a safe work environment and minimize preventable safety incidents.

• Ensure assigned training is completed and field employees continue developing their skills.

• Improve team performance through consistent coaching, guidance, and accountability.

• Reduce customer callbacks and support strong customer satisfaction.

• Help ensure projects are completed within established timelines and with the appropriate resources.

Equal Employment Opportunity

CT/HX is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

About Us:

CT/HX, A Fidelity Company, is a premium provider of Cooling Tower and Heat Exchanger Service, as well as complete refurbishments, that significantly extends the life of the equipment and recaptures thermal efficiencies for all makes and models. Having performed over 10,000 projects nationwide, CT/HX has become a trusted partner to building owners, property managers, and service providers. Our markets range across mission critical, healthcare, industrial facilities, commercial buildings, district cooling plants and more.

CT/HX provides service for our clients nationwide from our locations in Florida, Maryland, Pennsylvania, and Virginia.