Jobs in the United States

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Added 1 min ago
BT
Tire Technician (Seasonal)
Belle Tire
Villa Park, IL
- $15 to $17.5 USD / hour
Perform other duties as assigned by your manager
Added 2 mins ago
UO
Advanced Practice Professional (PA) General Gastroenterology
University of Michigan
Ann Arbor, MI
- $135,855 to $208,763 USD / year
Advance Practice Professionals (APPs) will receive administrative supervision from the APP Manager.
Added 2 mins ago
UO
Advanced Practice Professional (NP) General Gastroenterology
University of Michigan
Ann Arbor, MI
- $135,855 to $208,763 USD / year
Advance Practice Professionals (APPs) will receive administrative supervision from the APP Manager.
Added 2 mins ago
UO
CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Immunohematology Clinic)
University of Michigan
Ann Arbor, MI
- $44.83 to $69.71 USD / hour
The Clinical Care Coordinator will assist the program faculty, administrator, and the regulatory/quality manager in the development of best practice guidelines for clinical care in…
Added 4 mins ago
LH
Pharmacy Technician -Outpatient
Legacy Health
GRESHAM, OR
- $25.09 to $34.15 USD / hour
Work under the supervision of the Pharmacy Manager, Staff Pharmacist, or Pharmacy Technician Lead to support outpatient pharmacy operations.
Added 4 mins ago
C
Staff Product Manager
Collibra
NY
- $204,000 to $255,000 USD / year
Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones…
Added 6 mins ago
LG
Commercial Lines Account Manager
Leavitt Group
Medford, OR · Cresent City, CA · Grants Pass, OR
- $55,000 to $65,000 USD / year
As a Commercial Lines Account Manager, you will play a key role in maintaining strong relationships with clients and ensuring their insurance needs are met with care and accuracy. Your…
Added 7 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 7 mins ago
Hotel Night Auditor
Kinseth Hospitality Companies
Grand Island, NE
Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.
Added 8 mins ago
Data Protection Security Engineer
Conagra Brands
Omaha, NE
Reporting to the Manager, Information Security, you will join the Identity Management team and help build and operationalize the enterprise data protection program. You will focus on…
Added 8 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Omaha, NE
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 8 mins ago
Territory Executive - Illinois
PagerDuty
Lincoln, NE
…career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and…
Added 8 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Lincoln, NE
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 8 mins ago
Customer Service Representative
CK Circle K Stores Inc.
United States
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 8 mins ago
Sr Technology Project Manager- Vulnerability and Product Support Team - Remote
SitusAMC
Lincoln, NE
Other activities as may be assigned by your manager
Added 8 mins ago
C
Test Analyst - QNXT
Cognizant
Lincoln, NE
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 8 mins ago
Hotel Sales Manager
Kinseth Hospitality Companies
Lincoln, NE
SUPERVISORY RESPONSIBILITIES: Participation in the Manager on Duty (MOD) program. Direction of all banquet and catering staff members. This position will be acting management over the sales…
Added 8 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Lincoln, NE
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 8 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Lincoln, NE
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 8 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Lincoln, NE
…Will be responsible for professional coaching and mentoring of program team…
Added 8 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Lincoln, NE
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 8 mins ago
T
Information Security Engineer
TTEC
Lincoln, NE
- $65,000 to $70,000 USD / year
You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
Added 8 mins ago
Construction Manager, Retail
Meta
Lincoln, NE
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 8 mins ago
Territory Manager - Endoscopy (Nebraska)
Medtronic
Omaha, NE · Lincoln, NE
The Territory Manager (TM) is a field-based Medtronic Endoscopy sales position. This individual will call on healthcare organizations, primarily hospitals, in a defined geographic area. The…
Added 8 mins ago
Systems Administrator – Kiteworks
SitusAMC
Lincoln, NE
…delays and outages. Other activities as may be assigned by your…

CTA

Manager, Transportation - Rail

Chicago, IL, United States

SALARY $117,945.85

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Job details

Pay: SALARY $117,945.85
Posting language: English
Posted: Nov 6, 2026

Original job description

SALARY $117,945.85

POSITION SUMMARY

Manages, plans, and coordinates staff actions and performance of rail operations personnel at the route/terminal levels. Supervises operations in the respective service areas to ensure the highest quality of safe, on-time, clean and friendly transit service. Effectively and efficiently addresses service challenges presented by weather, service emergencies and normal day-to-day operations to ensure that the needs of the internal and external customers are met.

PRIMARY RESPONSIBILITIES

Supervises and provides mentoring support to employees regarding work assignment, job duties and responsibilities, including the performance and procedures associated with job functions. o Investigates violations of rules, regulations and standard operating procedures. o Conducts interviews of employees when violations of the Authority’s rules, regulations, policies and procedures occur. o Determines and administers the appropriate course of action in accordance with the established guidelines of the Authority and Local Union. o Maintains the appropriate tracking documents as a resource to record/document interviews that have been conducted.
Manages staff to ensure safe and high quality customer service is met. o Travels to accident and emergency sites to supervise, rail service personnel and their operations. o Works to implement campaigns to prevent employee and passenger accidents through observations, safety audits, accident/incident investigations, and monitoring compliance with safety regulations. o Recommends corrective measures to prevent accidents, reduce injuries, and minimize customer service complaints. o Communicates alternate routes, advises on shuttle service, and works in conjunction with management staff to ensure that staffing needs are met. o Answers customer service questions and resolves customer complaints on the field. o Observes operations and recommends service improvements to maintain and increase ridership.
Collaborates with employees and communicates externally and internally to handle employee matters. o Reviews and investigates employee grievances and complaints. o Decides to accept or deny requests through investigation, employee interviews, and discussions with local Union representatives. o Prepares grievance responses at the first level of the process. o Responds to routine union questions and concerns directly and/or through interaction with other internal entities.
Observes and evaluates staff and supervisor performance for compliance with rules, regulations, and standard operating procedures (i.e., employee contact, line rides, station inspections). Identifies and responds to performance deviations and determines the corrective course of action. This includes conducting investigations in regards to customer service complaints and monitoring revenue collection in regards to ensure staff compliance.
Serves as first level CTA contact, attends community meetings, and interacts with governmental and city agencies to monitor special events and coordinate service to ensure service levels will be met. Communicates this information to senior management.
Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval.
Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

Tower Worker, Switch Worker, Rapid Transit Operators, Flaggers, Information Specialists, Transitional Return to Work (TRTW) Employees.
Universal Rail Supervisors
Rail Clerks
Project Specialists CHALLENGES
Designing and enforcing safety and service procedures to ensure the highest level of rail service reliability.
Providing safe, on-time, reliable service to community while balancing personnel and budget restraints.
Remaining calm at all times and in a multitude of different situations.

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelor’s degree in a related field or a combination of education and experience relating to position.
Three (3) or more years of experience preferably in the fleet and/or transportation industry and project management experience with a strong customer service focus, plus two (2) years in a supervisory role related to the responsibilities of the position.
Experience in transit operations.
Experience working in a multi-union environment.
Valid State of Illinois Driver’s license.
Once hired, it is expected that incumbent successfully complete a rail operations familiarization program within six (6) months.
Required to maintain current Rail Safety or Train Operating Certification.

PHYSICAL REQUIREMENTS

When in the field – must be able to tolerate extreme weather conditions and long intense work periods.
Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

Detailed knowledge of operational characteristics, services, and activities of a comprehensive transportation system.
Detailed knowledge of transit passenger and employee safety principles.
Working knowledge of procedures and requirements for record keeping and reporting of incidents, emergencies, labor hours, and related topics.
Working knowledge of public transit rail operations and administration.
Strong employee interviewing skills in regards to accidents, complaints, grievances, and disciplinary actions.
Strong conflict resolution and customer service skills.
Strong, written and oral, communication skills.
Intermediate computer skills (Microsoft Office Suite preferred).
Ability to direct people during an emergency situation calmly and with ease.
Ability to research, analyze, and prepare reports on rail operations

WORKING CONDITIONS

Subject to adverse weather conditions related to outside work on CTA platforms, terminals and rail yards.
Subject to being on-call 24/7 and must be available for emergency calls 24 hours a day, seven days a week.
Splits time working in rail yards, terminal platforms and office environment.
Works in close proximity to moving vehicles and energized third rail. Required to walk in yard areas where footing may be uncertain.
Works various hours and shifts subject to change weekly.
Vacation and other time off requests are limited in periods of special events and seasonal weather alerts.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Standard office equipment.
Required to carry and respond to a company issued cellphone at all times.
Required to carry and respond to radio calls while on duty.

Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA's residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

https://www.transitchicago.com/hrbenefits/

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