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UO
CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Immunohematology Clinic)
University of Michigan
Ann Arbor, MI
- $44.83 to $69.71 USD / hour
The Clinical Care Coordinator will assist the program faculty, administrator, and the regulatory/quality manager in the development of best practice guidelines for clinical care in…
Added 2 mins ago
LH
Pharmacy Technician -Outpatient
Legacy Health
GRESHAM, OR
- $25.09 to $34.15 USD / hour
Work under the supervision of the Pharmacy Manager, Staff Pharmacist, or Pharmacy Technician Lead to support outpatient pharmacy operations.
Added 6 mins ago
Territory Executive - Illinois
PagerDuty
Lincoln, NE
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 6 mins ago
C
Test Analyst - QNXT
Cognizant
Lincoln, NE
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 6 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Lincoln, NE
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 6 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Lincoln, NE
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 6 mins ago
Construction Manager, Retail
Meta
Lincoln, NE
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 6 mins ago
Systems Administrator – Kiteworks
SitusAMC
Lincoln, NE
Gather and document system requirements across project teams and support the infrastructure build, cutover, and transition of new products and services into post-launch operations…
Added 6 mins ago
C
Program Manager, EBMS
CBRE
Lincoln, NE
- $105,000 to $115,000 USD / year
…education, training, and experience. The minimum salary for the Program Manager, EBMS position is $105,000 annually [or $50.48 per hour] and the maximum salary for the Program Manager, EBMS…
Added 6 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Lincoln, NE
…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
Added 6 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Lincoln, NE
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 9 mins ago
Senior Manager, Safety AI
Samsara
Remote, United States
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle…
Added 9 mins ago
Manager, Transportation - Rail
CTA
Chicago, IL
Once hired, it is expected that incumbent successfully complete a rail operations familiarization program within six (6) months.
Added 11 mins ago
GH
Nurse Practitioner
Genesis Healthcare
Shepherdstown, WV
- $113,000 to $124,800 USD / year
Comprehensive 90-day training program and continued support
Added 11 mins ago
Supervisory Medical Administration Specialist - Patient Administration
Veterans Affairs, Veterans Health Administration
Huntington, WV
Added 11 mins ago
Territory Executive - Illinois
PagerDuty
Charleston, WV
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents…
Added 11 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Charleston, WV
…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
Added 11 mins ago
C
Program Manager, EBMS
CBRE
Charleston, WV
- $105,000 to $115,000 USD / year
…education, training, and experience. The minimum salary for the Program Manager, EBMS position is $105,000 annually [or $50.48 per hour] and the maximum salary for the Program Manager, EBMS…
Added 11 mins ago
C
Test Analyst - QNXT
Cognizant
Charleston, WV
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 11 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Charleston, WV
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 11 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Charleston, WV
This job provides end-to-end management, delivery and support to new and existing Risk Adjustment Programs. The incumbent will deliver value to the Health Plan, and its beneficiaries…
Added 11 mins ago
Systems Administrator – Kiteworks
SitusAMC
Charleston, WV
Gather and document system requirements across project teams and support the infrastructure build, cutover, and transition of new products and services into post-launch operations…
Added 11 mins ago
Construction Manager, Retail
Meta
Charleston, WV
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 11 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Charleston, WV
- $70 to $80 USD / hour
Our client is seeking a highly proactive and versatile Business Systems Analyst (BSA) to support senior leadership and cross-functional teams with strategic planning, portfolio operations,…
Added 16 mins ago
EM
Sales Management Trainee
Enterprise Mobility
Beaverton, OR
- $55,007 USD / year
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…

CTA

Manager, Transportation - Rail

Chicago, IL, United States

SALARY $117,945.85

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Job details

Pay: SALARY $117,945.85
Posting language: English
Posted: Nov 6, 2026

Original job description

SALARY $117,945.85

POSITION SUMMARY

Manages, plans, and coordinates staff actions and performance of rail operations personnel at the route/terminal levels. Supervises operations in the respective service areas to ensure the highest quality of safe, on-time, clean and friendly transit service. Effectively and efficiently addresses service challenges presented by weather, service emergencies and normal day-to-day operations to ensure that the needs of the internal and external customers are met.

PRIMARY RESPONSIBILITIES

Supervises and provides mentoring support to employees regarding work assignment, job duties and responsibilities, including the performance and procedures associated with job functions. o Investigates violations of rules, regulations and standard operating procedures. o Conducts interviews of employees when violations of the Authority’s rules, regulations, policies and procedures occur. o Determines and administers the appropriate course of action in accordance with the established guidelines of the Authority and Local Union. o Maintains the appropriate tracking documents as a resource to record/document interviews that have been conducted.
Manages staff to ensure safe and high quality customer service is met. o Travels to accident and emergency sites to supervise, rail service personnel and their operations. o Works to implement campaigns to prevent employee and passenger accidents through observations, safety audits, accident/incident investigations, and monitoring compliance with safety regulations. o Recommends corrective measures to prevent accidents, reduce injuries, and minimize customer service complaints. o Communicates alternate routes, advises on shuttle service, and works in conjunction with management staff to ensure that staffing needs are met. o Answers customer service questions and resolves customer complaints on the field. o Observes operations and recommends service improvements to maintain and increase ridership.
Collaborates with employees and communicates externally and internally to handle employee matters. o Reviews and investigates employee grievances and complaints. o Decides to accept or deny requests through investigation, employee interviews, and discussions with local Union representatives. o Prepares grievance responses at the first level of the process. o Responds to routine union questions and concerns directly and/or through interaction with other internal entities.
Observes and evaluates staff and supervisor performance for compliance with rules, regulations, and standard operating procedures (i.e., employee contact, line rides, station inspections). Identifies and responds to performance deviations and determines the corrective course of action. This includes conducting investigations in regards to customer service complaints and monitoring revenue collection in regards to ensure staff compliance.
Serves as first level CTA contact, attends community meetings, and interacts with governmental and city agencies to monitor special events and coordinate service to ensure service levels will be met. Communicates this information to senior management.
Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval.
Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

Tower Worker, Switch Worker, Rapid Transit Operators, Flaggers, Information Specialists, Transitional Return to Work (TRTW) Employees.
Universal Rail Supervisors
Rail Clerks
Project Specialists CHALLENGES
Designing and enforcing safety and service procedures to ensure the highest level of rail service reliability.
Providing safe, on-time, reliable service to community while balancing personnel and budget restraints.
Remaining calm at all times and in a multitude of different situations.

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelor’s degree in a related field or a combination of education and experience relating to position.
Three (3) or more years of experience preferably in the fleet and/or transportation industry and project management experience with a strong customer service focus, plus two (2) years in a supervisory role related to the responsibilities of the position.
Experience in transit operations.
Experience working in a multi-union environment.
Valid State of Illinois Driver’s license.
Once hired, it is expected that incumbent successfully complete a rail operations familiarization program within six (6) months.
Required to maintain current Rail Safety or Train Operating Certification.

PHYSICAL REQUIREMENTS

When in the field – must be able to tolerate extreme weather conditions and long intense work periods.
Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

Detailed knowledge of operational characteristics, services, and activities of a comprehensive transportation system.
Detailed knowledge of transit passenger and employee safety principles.
Working knowledge of procedures and requirements for record keeping and reporting of incidents, emergencies, labor hours, and related topics.
Working knowledge of public transit rail operations and administration.
Strong employee interviewing skills in regards to accidents, complaints, grievances, and disciplinary actions.
Strong conflict resolution and customer service skills.
Strong, written and oral, communication skills.
Intermediate computer skills (Microsoft Office Suite preferred).
Ability to direct people during an emergency situation calmly and with ease.
Ability to research, analyze, and prepare reports on rail operations

WORKING CONDITIONS

Subject to adverse weather conditions related to outside work on CTA platforms, terminals and rail yards.
Subject to being on-call 24/7 and must be available for emergency calls 24 hours a day, seven days a week.
Splits time working in rail yards, terminal platforms and office environment.
Works in close proximity to moving vehicles and energized third rail. Required to walk in yard areas where footing may be uncertain.
Works various hours and shifts subject to change weekly.
Vacation and other time off requests are limited in periods of special events and seasonal weather alerts.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Standard office equipment.
Required to carry and respond to a company issued cellphone at all times.
Required to carry and respond to radio calls while on duty.

Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA's residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

https://www.transitchicago.com/hrbenefits/

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