Job Summary:
The purpose of this position is to provide urgent, non clinical case management and housing navigation services for CSUSB students experiencing homelessness, ensuring timely, coordinated access to basic needs resources and holistic wraparound support. The incumbent serves as the primary point of contact for emergency housing requests, facilitates referrals and placements into housing programs, and connects students at the San Bernardino and Palm Desert Campuses with campus and community resources to promote stability, well being, and academic success..
Responsibilities:
- Respond to urgent or crisis situations, receive referrals and conduct outreach to meet directly with CSUSB students to identify personal, social, economic and other challenges to housing stability.
- Conduct individualized, solution-focused assessment, develop recommendations for housing, financial and other basic need resources required for student to achieve housing stability; develop action plans, goals and benchmarks to facilitate students' access to services and resources that can help mitigate these and any additional concerns; maintain follow-up care with students to ensure coordinated care services and achieved stability.
- Develop creative solutions to problem solve and address concerns/issues that may have arisen due to a student having limited resources; advocate and provide supportive documentation on behalf of student as needed.
- Establish and maintain files on student visits, services requested and provided, and referral/program efforts. Manage and maintain all records and student files including verification of basic needs in accordance with FERPA and HIPPA standards.
- Provide students with timely documentation regarding the disposition of housing related applications, referrals, and requests, and communicate next steps or required actions to support continued progress toward housing stability.
- Coordinate multidisciplinary case management across campus departments and community agencies to monitor student progress, reassess needs, update action plans, and ensure continuity of care across campus and community partners.
- Facilitate workshops and small group sessions that provide information on Basic Needs services, housing navigation processes, and life skills topics that support student wellbeing and long term stability.
- Utilize appropriate resources to collect, analyze and present data/reports as needed. Create summary reports as needed and requested by senior administration.
- Assist with the transport of basic needs items or essential supplies to designated campus locations or student placement sites
- In conjunction with Jovenes College Focused Rapid Rehousing Case Manager, perform the following duties:
- Provide initial student assessment for CSU Chancellor’s Office Rapid Rehousing (RRH) grant program referrals and facilitate referral/application to Jovenes case manager for full intake and assessment; Analyze complex student circumstances to determine appropriate interventions and provide recommendations; streamline collection of students' personal and eligibility documentation with appropriate releases of information as needed.
- Interpret university, state, and community program requirements to determine student eligibility.
- Work in collaboration with Jovenes case manager to develop individualized student plan and engage in regularly scheduled case conference meetings to facilitate students' progress and achievement of identified goals and action plans.
- Work closely and collaboratively with campus and Jovenes partners to ensure coordinated care and communications with students; provide direct support and follow-up with students; and create updates/summary reports regarding student progress and outcomes to help ensure achievement of identified student goals.
- Under administrative oversight of Basic Needs Director, work closely with Student Housing Staff to facilitate student placement in RRH, use of and/or establish residential contract with Student Housing.
- Work closely with Student Housing Staff to oversee RRH inventory and supplies; help ensure streamlined and efficient RRH student access to additional basic needs resources as needed.
- Track and report on actively related to RRH program. Ensure submission of semesterly/summer expenditure reports to Director to help ensure appropriate use of this limited resource and facilitate timely housing reimbursements.
- Serve as the primary point of contact for Emergency Housing Grant Requests to support student's housing needs.
- Conduct initial intake assessment for emergency housing grant requests; ensures the collection of appropriate supporting documentation to process such grant requests to complete these in a timely manner consistent with EHG protocols.
- Communicate appropriate EHG policies and procedures; provides recommendations for resolution of difficulties with such process.
- Maintains open and consistent communication with departments such as Financial Aid and Residential CSUSB Housing to manage the processing of EHG.
- Support Director with collection of assessment data; preparing presentations and serving on committees/work groups as designated.
- Develop and maintain in-depth knowledge of a diverse and broad range of basic needs programs, services, resources and relevant guidelines, eligibility requirements, etc. required for student access to services. Update internal "resource database" to ensure current, updated and easily accessible information for basic need program staff.
- Communicate appropriate policies, referral guidelines, laws and regulations as they pertain to RRH and other Basic Needs accommodations to faculty, staff and students,
- Assist with development of materials for marketing, outreach, staff/faculty trainings and other information purposes
- Actively serve on the CARE team, and other committee and intervention teams.
- Participate in professional training according to case management and housing navigation as needed.
- Other classification-related duties as assigned.
Minimum Qualifications:
Experience
- Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
- A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Education:
- Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Required Qualifications:
The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Preferred Qualifications:
- Experience working in basic needs programs (e.g., housing insecurity, food insecurity, emergency aid, or case management in higher education or community-based settings).
- Demonstrated knowledge of community housing resources, including affordable housing programs, shelters, rapid rehousing, and permanent supportive housing.
- Experience with housing navigation, including assisting individuals with housing searches, applications, landlord communication, and lease processes.
- Familiarity with local, state, and federal housing assistance programs (e.g., Section 8/Housing Choice Vouchers, Continuum of Care systems, coordinated entry).
- Background in trauma-informed care and working with diverse populations experiencing housing instability or homelessness.
- Experience collaborating with community partners, nonprofits, and social service agencies to coordinate support services.
- Ability to provide holistic, student-centered or client-centered support, addressing intersecting needs such as mental health, employment, and financial stability.
- Strong organizational and case management skills, with experience tracking outcomes and maintaining accurate records.
- Experience working in higher education settings or supporting students experiencing housing insecurity.
Special Conditions:
- May need to travel to PDC for in-person meetings and drive department pick up truck.
Compensation and Benefits:
The salary offered will take into account internal equity and experience among other factors.
The anticipated hiring range for this position is $5,540 per month
CSU Classification Range: $5,540 - $7,893 per month
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time / Exempt /Temporary (up to one year with the possibility of further renewal)
CSUSB’s standard hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require occasional evening and weekend work to support departmental activities, special events, and other university functions. Work schedules may vary and are subject to change based on business needs.
Staff: The application deadline is Oct 13th, 2026 at 11:55 pm (PST).
California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Campus Security Authority
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
On Campus Commitment
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act