Jobs in the United States

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Added 9 mins ago
Accounting Manager
nVent
St Louis, MN
The Accounting Manager leads critical accounting and financial reporting activities across multiple corporate entities, ensuring accurate, timely, and compliant financial results. This role…
Added 9 mins ago
Medical Assistant/LPN - St Anthony
North Memorial Health Care
St Anthony, MN
Graduate of a Medical Assistant program accredited by a recognized accrediting organization (i.e. Commission on Accreditation of Allied Health Education Programs, Accrediting Bureau of…
Added 9 mins ago
AC
Bilingual HR Manager
Aston Carter
Hopkins, MN
- $48.08 to $57.7 USD / hour
Ensure compliance with federal, state, and local employment laws and regulations.
Added 10 mins ago
Medical Assistant/LPN - Urgent Care - Blaine
North Memorial Health Care
Blaine, MN
Graduate of a Medical Assistant program accredited by a recognized accrediting organization (i.e. Commission on Accreditation of Allied Health Education Programs, Accrediting Bureau of…
Added 10 mins ago
Hospice RN Case Manager
Presbyterian Homes and Services
Roseville, MN
Optage Hospice is a well-established program that has been serving older adults and their families for over 13 years. As a part of Presbyterian Homes & Services , w e are a mission driven,…
Added 10 mins ago
2026-27 Boys JV Head Hockey Coach
Minnetonka Public Schools
Minnetonka, MN
Knowledge of State, Federal and Minnetonka Public School Board Policies regarding student conduct and appropriate disciplinary action.
Added 10 mins ago
2026-27 Nordic Ski Assistant Coach
Minnetonka Public Schools
Minnetonka, MN
Knowledge of State, Federal and Minnetonka Public School Board Policies regarding student conduct and appropriate disciplinary action.
Added 10 mins ago
SO
Early Childhood Special Projects Manager / State Prog Admin Manager Sr
State of Minnesota
St. Paul, MN
- $44.8 to $64.46 USD / hour
With a focus on shared outcomes, cross-agency grants and projects within the early care and education state system, including coordination of the of the Preschool Development Grant, the…
Added 10 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Saint Paul, MN
…accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This…
Added 10 mins ago
Manager, Field Sales
Wolters Kluwer
Saint Paul, MN
Research and Learning, US (CCHGroup.com) is part of Wolters Kluwer Tax & Accounting, one of the world's leading providers of tax, accounting and audit information, solutions and services to…
Added 10 mins ago
Manager, Enterprise Communications & Channels
Amentum
Saint Paul, MN
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 10 mins ago
Food&Beverage Operations Manager- The Science Museum of Minnesota
Compass Group, North America
SAINT PAUL, MN
…driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring…
Added 10 mins ago
Data Center Facility Operations Area Director
Meta
Saint Paul, MN
…Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built. This role owns the multi-year operating strategy for its region,…
Added 10 mins ago
DC
Project Manager, Global Operations (Reagent Assay/Hardware Development, NPI)
Danaher Corporation
Minneapolis, MN · Chaska, MN
- $135,000 to $145,000 USD / year
Plan and design technology transfer/NPI projects/programs, identifying success criteria, setting controls, and ensuring appropriate program infrastructure, governance, and change management…
Added 10 mins ago
AU
Payroll, Benefits and Leaves Manager
Augsburg University
Minneapolis, MN
- $11.41 USD / hour
The Payroll, Benefits, and Leaves Manager manages end-to-end payroll processing, employee benefits administration, and leave-of-absence programs while ensuring compliance with federal and…
Added 10 mins ago
Manager, Third Party Risk Management
KPMG LLP
Minneapolis, MN
May oversee work product(s) and lead entire small to medium size projects, managing deadlines, expectations, and often contributing to staffing decisions and supervising the work performed…
Added 10 mins ago
Area Sales Manager - Northern Plains- Ottava Surgical Robotics
J&J Family of Companies
Minneapolis, MN
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 10 mins ago
Senior Territory Manager, Neurovascular - Minneapolis, MN
Medtronic
Minneapolis, MN
A Senior Territory Manager is expected to achieve annual sales objectives through selling and supporting the Company’s neurovascular products while representing Medtronic to the customer in…
Added 10 mins ago
Principal Program Manager, EPT Marketing Analytics
Medtronic
Minneapolis, MN
At Electrophysiology Therapies Marketing Analytics and Insights, our mission is to empower better data driven decisions, increase data access and improve process efficiency for generating…
Added 19 mins ago
CH
Pharmacy Technician
CVS Health
Elkin, NC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 19 mins ago
CH
Pharmacy Technician
CVS Health
Saint Clairsville, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 19 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 19 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 19 mins ago
CH
Pharmacy Technician
CVS Health
Pataskala, OH
- $17 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 19 mins ago
CH
Pharmacy Technician
CVS Health
Lawton, OK
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

CSL Behring L.L.C.

Sr Manager Patient Services Operations

United States

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Job details

Experience: 7+ years' relevant commercial operations experience, within the pharmaceutical industry including experience managing delivery of patient service programs.
Posting language: English
Posted: Nov 6, 2026

Original job description

The Senior Manager Patient Services operates as a therapeutic area program lead overseeing the delivery of US patient services across multiple vendors within that franchise. Responsibility includes operational development, maintenance and execution of CSL Behring patient services programs as the dedicated lead for patient services for one of CSL Behring’s US commercial franchises. The individual will drive alignment across programs to ensure compliance with all applicable privacy standards and driving cost and operational efficiencies. This position will interface with a multidisciplinary team with members from Marketing, Sales, Medical Affairs, Compliance, Reimbursement, Healthcare Systems and Operations. Some domestic travel required.

In addition to operating as the US franchise lead for delivery of patient services, this role will assume responsibility as lead subject matter expert in one specific service area within Copay, Hub Operations, Free Goods (trial, samples, assurance, patient assistance program) or Clinical/Nursing support services.

Main Responsibilities:

Franchise lead for management of operational activities of all relevant brand patient services programs establishing standards for service delivery in alignment with all relevant policy and procedures and ensuring execution adherence to these standards.
Actively collaborate across US commercial functions. A strategic partner to the brand team and interfacing with all US commercial disciplines (operations, marketing, sales, health care systems, medical affairs, legal, compliance) as franchise patient service lead.
Identify and provide analysis and performance review of programs. Analyzes program-specific performance data, establishes & implements plans to achieve strategic goals & key program success indicators.
Operates as the dedicated subject matter expert for US commercial operations across the commercial portfolio in one of the following services: Copay, Free Goods, Hub Operations, Clinical/Nurse Support. This includes provision of strategic guidance across the business on evolving best practice within the subject matter area and leading development of CSL Behring program design, vendor management & operational service to ensure CSL is providing a best in class service to patients.
Develops implements and maintains Standard Operating Procedures to align programs with state and federal regulations to service the patients based on changes related to the industry, system and the processing of the order in addition to the needs of the business. Communicate all SOP requirements and updates to all internal and external stakeholders, ensuring 3rd Party compliance with all applicable SOPs. Additionally, ensure that all 3rd Party personnel complete all training required by SOPs including appropriate documentation to enable continued compliance.
Develops & implements plans, policies, procedures, budgets, performance accounting & tracking processes.
Manages and ensures there is a high level of focus on customer service and client relations. Ensures that customer complaints and inquiries are satisfactorily resolved. Oversees adherence to customer related escalation and exceptions process.
Develops a solid understanding of patient behavior and patient trends and how to create or evolve programs and services that will be valued by our customers

Qualifications:

Bachelor degree in business/marketing or science discipline; MBA a plus 7+ years' relevant commercial operations experience, within the pharmaceutical industry including experience managing delivery of patient service programs. Experience diagnosing and resolving complex issues • Knowledge of relevant legal, compliance and regulatory requirements Proficiency with Microsoft Office; SAP experience preferred Different qualifications or responsibilities may apply based on local legal and/or educational requirements.

About CSL Behring CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.

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Skills

Sales
Regulatory compliance
Vendor management
Documentation
Pharmaceutical industry
Microsoft Office
SAP

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