Jobs in the United States

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Survey Technician
State of Indiana
Greenfield, IN
Must possess a valid Class A or Class B Commercial Driver’s License (CDL) or obtain one with the first 90 days of employment
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AA
Senior Intellectual Property/Data Rights Analyst
Aether Aerospace
Huntsville, AL
- $115,000 to $140,000 USD / year
…sustainment of the weapon system over the lifecycle of the…
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CM
Cardiovascular Services Business Manager
Community Memorial Healthcare
Ventura, CA
- $53.08 to $78.05 USD / hour
Position Overview: This position provides dedicated, business-manager-level partnership from Supply Chain to an assigned procedural service line, currently Cardiovascular/Cath Lab Services.…
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DO
Manager III – Telework Hybrid
Department of Motor Vehicles
CA
- $6,681 to $8,362 USD / month
Additionally, applicants must have authorization to work in the United States
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SA
California Climate Investments Manager
State Air Resources Board
United States
- $11,437 to $14,315 USD / month
…range of analytical, policy, and communications experience. The manager of this section will focus on leading and mentoring staff in developing constructive relationships with program…
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C-
Behavior Technician
Clarvida - North Carolina
Etowah, NC
- $21.5 to $25.5 USD / hour
…community settings under the direction of the BCBA and ABA Clinical Manager on their team. This role focuses on delivering direct behavioral support services to improve outcomes for…
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Regional Vice President, Enterprise Sales
Docusign
Remote, United States
This position is a people manager role reporting to the Area Vice President, State & Local and Higher Education Sales.
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Director of Business Development, Construction
ARCO Companies
Cincinnati, OH
Industry-leading performance-based bonus program
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Assistant Manager I
Dollar Tree
Taylors, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Dollar Tree
Buford, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Merchandising Assistant Manager
Dollar Tree
Maumee, OH
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
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Store Manager
Dollar Tree
Grand Rapids, MI
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
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Assistant Manager I
Dollar Tree
Grand Rapids, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Dollar Tree
Chattanooga, TN
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Assistant Manager I
Dollar Tree
Shawano, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Dollar Tree
Racine, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Merchandising Assistant Manager
Dollar Tree
Racine, WI
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
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Store Manager - Bench
Dollar Tree
Sugar Land, TX
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
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Merchandising Assistant Manager
Dollar Tree
Belleville, IL
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
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Store Manager
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North Little Rock, AR
…exceptional customer service make you the right person for our Store Manager in Training position. Join our team today and let’s create a welcoming and positive environment for customers…
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Assistant Manager II
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Liberty, MO
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Medical Assistant-Orthopedics & Sports Medicine
Frederick Health
Frederick, MD
Assists with translating population health and quality program requirements into operational workflows
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AG
Document Review Attorney Manager, Litigation Support - Latham (6468)
Attorney General, Office of the
Latham, NY
- $86,686 to $90,836 USD / year
…seeking an attorney to serve as an E-Discovery Document Review Manager (EDDRM). The EDDRM will play an integral role within Discovery Services which is responsible for providing litigation…
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HD
Health Program Administrator (NY HELPS) - 32520
Health, Department of
Albany, NY
- $56,183 to $88,970 USD / year
Duties Description Under the direction of the School Health Unit Manager in the Bureau of Child and Adolescent Health, the Health Program Administrator (HPA) will coordinate school health…
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GS
Agency Safety & Health Representative 1 (NY HELPS) - VID 228747
General Services, Office of
Albany, NY
- $56,183 to $71,719 USD / year
Assist the OGS Asbestos Program Manager on internal permits for Minor Abatements under OGS Operations and Maintenance Plan.

CSI Cellular South, Inc

Customer Experience Manager

Ridgeland, MS, United States

Apply on cspire-telapex.wd12.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan - it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As Customer Experience Manager, you will guide the experience of Connected Communities customers from sales handoff through onboarding, ongoing service and renewal. You will build trusted relationships with property stakeholders, coordinate the teams serving their communities and residents, and turn customer feedback and service issues into improvements that strengthen satisfaction and retention.

Responsibilities:

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Serve as the primary relationship and escalation contact for assigned customers, maintaining regular communication with property owners, managers, association boards and other stakeholders.
Coordinate Sales, MDU Operations, Consumer Operations, customer care, technical support, Billing, Product and other partners to establish clear handoffs, response expectations, escalation paths and backup coverage.
Manage the customer lifecycle from signed agreement through onboarding, installation, activation, first billing, ongoing service, renewal and approved service changes or disconnects; keep property profiles, contacts, plans and commitments current.
Partner with Sales and Operations on launches and installations, including property and resident communications, support readiness, and follow-up on activation and first-bill issues.
Lead renewal planning and execution with assigned account executives. Track expirations, notice deadlines, auto-renewal terms and agreements requiring validation; maintain risks, actions and due dates in Salesforce and designated systems, and coordinate pricing, contract and service questions with the appropriate partners.
Resolve escalated service and billing concerns by assigning owners, tracking progress, communicating with properties during widespread outages and confirming that corrective actions address the issue.
Identify at-risk relationships through feedback, service history, recurring complaints and renewal activity; coordinate retention plans and support reviews of confirmed customer losses.
Improve customer journeys and cross-team handoffs by identifying root causes, implementing changes with functional owners and measuring whether repeat issues decline.
Work with Billing and Operations to confirm that new agreements, renewals, migrations and disconnects are accurately reflected in service and billing; track discrepancies through correction.
Coordinate customer communications, resident education, support training and follow-up for approved product upgrades and service migrations, including legacy video transitions.
Equip allocated care representatives with property information, procedures and escalation guidance; work with Consumer Operations leaders to review service quality, training needs, workload and coverage.
Lead customer experience and renewal reviews that clarify risks, deadlines, unresolved issues, outcomes, owners and next steps. Share customer feedback with Product and Marketing to inform service improvements.

You will deepen your expertise in customer relationships, renewals, service operations and cross-functional improvement while taking on broader opportunities to shape the Connected Communities customer experience.

Qualifications:

What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Connected Communities team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

College degree or equivalent relevant work experience.
At least four years of progressive experience in customer experience, customer success, account management, customer care or related service operations, including responsibility for escalations and cross-functional initiatives.
Demonstrated ability to build customer relationships, coordinate renewals or retention activities, and lead process improvements from problem identification through measurable results.
Strong communication, organization, analytical and problem-solving skills, with the ability to manage competing priorities and influence teams across functional reporting lines.
Proficiency with customer relationship and case management systems, spreadsheets and presentation tools; ability to maintain accurate records and use data to guide action.

We will give special consideration to candidates who have:

Experience in telecommunications, fiber broadband, managed Wi-Fi or services for multifamily communities, associations or hospitality properties.
Familiarity with bulk and resident service models, contract renewals, Salesforce and ServiceNow.
Experience using customer feedback, account health information or process improvement methods to improve retention and service.

What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
Tuition Assistance Programs
Complimentary Wireless Service & Device*
401k Match
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Tailored learning paths for every position

Physical Requirements And Working Conditions The role involves computer-based work and regular communication with customers and internal teams to coordinate service, resolve issues and maintain records.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

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Jobs in the United States