Jobs in the United States

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Emergency Veterinary Assistant (Per Diem) - Green Bay, WI
Veterinary Emergency Group (VEG)
Green Bay, WI
Be the first warm welcome and a steady support, triaging incoming patients and helping guide them toward care
Added just now
VE
Emergency Veterinary Assistant (Part-Time) - Green Bay, WI
Veterinary Emergency Group (VEG)
Green Bay, WI
- Part-time
Be the first warm welcome and a steady support, triaging incoming patients and helping guide them toward care
Added just now
Emergency Credentialed Veterinary Technician - Oklahoma City, OK
Veterinary Emergency Group (VEG)
Oklahoma City, OK
Jump into action, delivering nursing care, treatments, and emotional support in the most critical moments, from triage to discharge
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Emergency Credentialed Veterinary Technician - Green Bay, WI
Veterinary Emergency Group (VEG)
Green Bay, WI
Jump into action, delivering nursing care, treatments, and emotional support in the most critical moments, from triage to discharge
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Staff Product Analyst, Care
Alto Pharmacy
Remote, United States
Operational Analysis: Perform in-depth analysis of prescription processing and patient care operations to support key business and operational decisions.
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Director, Clinical Development
Bausch + Lomb
Pierre, SD
…accountable for the development and delivery of clinical evidence to support global regulatory…
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O
Cloud Consulting Delivery Lead- Fusion Applications
Oracle
Pierre, SD
- $126,200 to $264,100 USD / year
As needed, act as functional Executive Sponsor for a complex program/client, providing guidance and direction to project team and client.
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Research Scientist 2
Humana
Pierre, SD
…analytical methods to healthcare data to evaluate clinical program performance, understand drivers of outcomes, and support clinical and business…
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Senior Research Scientist
Humana
Pierre, SD
This role will be part of the Quality & Cost Strategy Analytics team supporting the performance management and evaluation of clinical programs. The Senior Research Scientist will design and…
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Stars Vendor Performance Lead
Humana
Pierre, SD
The Enterprise Clinical Partnerships Performance Management team is responsible for evaluating, monitoring, and improving the performance of Humana's specialty and clinical vendor…
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Lead Insurance Product Manager - Part D/PDP
Humana
Pierre, SD
Lead PDP Product support for State Pharmaceutical Assistance Program requests for information, evaluations, contracting support and implementations
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Cath lab Tech (RCIS)
Sanford Health
Sioux Falls, SD
Shift: 12 Hours - Day Shifts · Hours: 5:30am - 6:00pm | 10 or 12-hour shifts available
Added just now
AT
Senior Enterprise Security Architect
Akamai Technologies, Inc.
Pierre, SD
- $119,600 to $215,400 USD / year
Would you like to be a trusted advisor for cutting-edge API and Agent Security discovery, threat mitigation, posture management?
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Facilities Management Director - Wakefield, RI
Compass Group, North America
Pierre, SD
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
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M&E Sourcing Manager
American Express Global Business Travel
Pierre, SD
Negotiate pricing and other package details with suppliers to support the client while meeting their savings and spend expectations
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SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Pierre, SD
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Director, Product Management, Select Regional Team
Travelers Insurance Company
Pierre, SD
What is a Must Have
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Clinical Dietitian
Compass Group, North America
Pierre, SD
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Physician Pay Analyst
Intermountain Health
Pierre, SD
The Physician Payroll Analyst has accountability for administration and support of Intermountain’s physician payroll practices and process. This analyst will provide support directly to…
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Facilities Management Director - Binghamton, NY
Compass Group, North America
Pierre, SD
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
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Design Project Lead, Data Center Design and Construction
Meta
Pierre, SD
…operating reliable and efficient data centers is essential to support the growth of Meta. The Data Center Design Engineering organization collaborates with all key stakeholders to ensure…
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Analyst-Device Intake & Governance
Ford Motor Company
Pierre, SD
Vehicle discount program for employees and family members and management leases
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MedTech Recall Specialist/Call Center- Remote Central Time Zone CST
IQVIA
Sioux Falls, SD
…contract clinical, field technical, inside sales and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet our clients & customer-facing…
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SNR. DIRECTOR DINING SERVICES - Georgia
Compass Group, North America
Pierre, SD
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
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Analytics Program Manager
Meta
Pierre, SD
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…

CSI Cellular South, Inc

Customer Experience Manager

Ridgeland, MS, United States

Apply on cspire-telapex.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan - it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As Customer Experience Manager, you will guide the experience of Connected Communities customers from sales handoff through onboarding, ongoing service and renewal. You will build trusted relationships with property stakeholders, coordinate the teams serving their communities and residents, and turn customer feedback and service issues into improvements that strengthen satisfaction and retention.

Responsibilities:

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Serve as the primary relationship and escalation contact for assigned customers, maintaining regular communication with property owners, managers, association boards and other stakeholders.
Coordinate Sales, MDU Operations, Consumer Operations, customer care, technical support, Billing, Product and other partners to establish clear handoffs, response expectations, escalation paths and backup coverage.
Manage the customer lifecycle from signed agreement through onboarding, installation, activation, first billing, ongoing service, renewal and approved service changes or disconnects; keep property profiles, contacts, plans and commitments current.
Partner with Sales and Operations on launches and installations, including property and resident communications, support readiness, and follow-up on activation and first-bill issues.
Lead renewal planning and execution with assigned account executives. Track expirations, notice deadlines, auto-renewal terms and agreements requiring validation; maintain risks, actions and due dates in Salesforce and designated systems, and coordinate pricing, contract and service questions with the appropriate partners.
Resolve escalated service and billing concerns by assigning owners, tracking progress, communicating with properties during widespread outages and confirming that corrective actions address the issue.
Identify at-risk relationships through feedback, service history, recurring complaints and renewal activity; coordinate retention plans and support reviews of confirmed customer losses.
Improve customer journeys and cross-team handoffs by identifying root causes, implementing changes with functional owners and measuring whether repeat issues decline.
Work with Billing and Operations to confirm that new agreements, renewals, migrations and disconnects are accurately reflected in service and billing; track discrepancies through correction.
Coordinate customer communications, resident education, support training and follow-up for approved product upgrades and service migrations, including legacy video transitions.
Equip allocated care representatives with property information, procedures and escalation guidance; work with Consumer Operations leaders to review service quality, training needs, workload and coverage.
Lead customer experience and renewal reviews that clarify risks, deadlines, unresolved issues, outcomes, owners and next steps. Share customer feedback with Product and Marketing to inform service improvements.

You will deepen your expertise in customer relationships, renewals, service operations and cross-functional improvement while taking on broader opportunities to shape the Connected Communities customer experience.

Qualifications:

What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Connected Communities team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

College degree or equivalent relevant work experience.
At least four years of progressive experience in customer experience, customer success, account management, customer care or related service operations, including responsibility for escalations and cross-functional initiatives.
Demonstrated ability to build customer relationships, coordinate renewals or retention activities, and lead process improvements from problem identification through measurable results.
Strong communication, organization, analytical and problem-solving skills, with the ability to manage competing priorities and influence teams across functional reporting lines.
Proficiency with customer relationship and case management systems, spreadsheets and presentation tools; ability to maintain accurate records and use data to guide action.

We will give special consideration to candidates who have:

Experience in telecommunications, fiber broadband, managed Wi-Fi or services for multifamily communities, associations or hospitality properties.
Familiarity with bulk and resident service models, contract renewals, Salesforce and ServiceNow.
Experience using customer feedback, account health information or process improvement methods to improve retention and service.

What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
Tuition Assistance Programs
Complimentary Wireless Service & Device*
401k Match
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Tailored learning paths for every position

Physical Requirements And Working Conditions The role involves computer-based work and regular communication with customers and internal teams to coordinate service, resolve issues and maintain records.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

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Jobs in the United States