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RH
Payroll Supervisor/Manager
Robert Half
La Jolla, CA
- $38 to $42 USD / hour
We are looking for an experienced Payroll Supervisor/Manager to join a hospitality organization in La Jolla, California in a contract-to-permanent capacity. This position oversees payroll…
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RH
International Shipping Coordinator
Robert Half
Hermosa Beach, CA
- $25 to $29 USD / hour
Monitor shipment progress from origin to destination and escalate delays, missing documents, or exceptions to the appropriate supervisor or manager.
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RH
Business Operations Analyst (Fund Ops)
Robert Half
Menlo Park, CA
- $115,000 to $130,000 USD / year
1-4 years of experience in fund administration, investment operations, or operations at a larger fund or asset manager; private markets experience (venture capital, private equity, or…
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RH
Senior Accountant
Robert Half
Las Vegas, NV
- $35 to $42 USD / hour
Career Support: Partner with a dedicated career manager who tailors projects to your skills, goals, and preferences.
Added 1 min ago
MS
Youth Watch Attendant
Main Salvation Army
Salem, OR
- $15.55 USD / hour
Attendants work with children aged 4 months to 13 years old and must have the ability and desire to work with children, parents, volunteers, and peers · Must have ability to work and relate well with people
Added 2 mins ago
SU
Retail Key Holder
Skechers USA Retail, LLC
Eagan, MN
- $18.58 to $19.71 USD / hour
…an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee…
Added 2 mins ago
SU
Retail Assistant Store Manager
Skechers USA Retail, LLC
Venice, FL
- $19.28 to $20.64 USD / hour
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 2 mins ago
SU
Retail Assistant Store Manager
Skechers USA Retail, LLC
Tulalip, WA
- $22.09 to $23.44 USD / hour
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 3 mins ago
Manager, Field Marketing & Events
Meter
San Francisco, CA
…onsite experience, and follow-up. Sales has a clear intake process, self-serve playbook, and view into our calendar of events. You’ve set clear pipeline targets for the team and every event…
Added 3 mins ago
SS
Human Resources Generalist
Simpson Strong-Tie Company Inc.
McKinney, TX
- $66,600 to $106,600 USD / year
Process and coordinate employee transactions using Workday, AskHR, and other HR systems.
Added 3 mins ago
Dietary Manager
Bethel Pointe Health and Rehabilitation
Muncie, IN
Must possess specific educational and experience requirements such as: · Must possess managerial and interpersonal skills such as:
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Financial Planning & Analytics (FP&A) Manager
Clarity Clinic
Remote, United States
Maintain clear definitions for core KPIs across the organization so finance and operations are speaking the same language
Added 3 mins ago
Business Office Assistant / Medical Biller
(Vasona Creek Healthcare Center) Golden Oak Holdings, LLC
United States
Order office supplies, process incoming and outgoing mail, and provide administrative support to the Business Office Manager.
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Assistant Manager II
Dollar Tree
Marietta, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Dollar Tree
Lorain, OH
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant manager
Dollar Tree
Griffin, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
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Duluth, GA
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Assistant Manager I
Dollar Tree
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We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Dollar Tree
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Assistant Manager II
Dollar Tree
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CSI Cellular South, Inc

Customer Experience Manager

Ridgeland, MS, United States

Apply on cspire-telapex.wd12.myworkdayjobs.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan - it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As Customer Experience Manager, you will guide the experience of Connected Communities customers from sales handoff through onboarding, ongoing service and renewal. You will build trusted relationships with property stakeholders, coordinate the teams serving their communities and residents, and turn customer feedback and service issues into improvements that strengthen satisfaction and retention.

Responsibilities:

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Serve as the primary relationship and escalation contact for assigned customers, maintaining regular communication with property owners, managers, association boards and other stakeholders.
Coordinate Sales, MDU Operations, Consumer Operations, customer care, technical support, Billing, Product and other partners to establish clear handoffs, response expectations, escalation paths and backup coverage.
Manage the customer lifecycle from signed agreement through onboarding, installation, activation, first billing, ongoing service, renewal and approved service changes or disconnects; keep property profiles, contacts, plans and commitments current.
Partner with Sales and Operations on launches and installations, including property and resident communications, support readiness, and follow-up on activation and first-bill issues.
Lead renewal planning and execution with assigned account executives. Track expirations, notice deadlines, auto-renewal terms and agreements requiring validation; maintain risks, actions and due dates in Salesforce and designated systems, and coordinate pricing, contract and service questions with the appropriate partners.
Resolve escalated service and billing concerns by assigning owners, tracking progress, communicating with properties during widespread outages and confirming that corrective actions address the issue.
Identify at-risk relationships through feedback, service history, recurring complaints and renewal activity; coordinate retention plans and support reviews of confirmed customer losses.
Improve customer journeys and cross-team handoffs by identifying root causes, implementing changes with functional owners and measuring whether repeat issues decline.
Work with Billing and Operations to confirm that new agreements, renewals, migrations and disconnects are accurately reflected in service and billing; track discrepancies through correction.
Coordinate customer communications, resident education, support training and follow-up for approved product upgrades and service migrations, including legacy video transitions.
Equip allocated care representatives with property information, procedures and escalation guidance; work with Consumer Operations leaders to review service quality, training needs, workload and coverage.
Lead customer experience and renewal reviews that clarify risks, deadlines, unresolved issues, outcomes, owners and next steps. Share customer feedback with Product and Marketing to inform service improvements.

You will deepen your expertise in customer relationships, renewals, service operations and cross-functional improvement while taking on broader opportunities to shape the Connected Communities customer experience.

Qualifications:

What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Connected Communities team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

College degree or equivalent relevant work experience.
At least four years of progressive experience in customer experience, customer success, account management, customer care or related service operations, including responsibility for escalations and cross-functional initiatives.
Demonstrated ability to build customer relationships, coordinate renewals or retention activities, and lead process improvements from problem identification through measurable results.
Strong communication, organization, analytical and problem-solving skills, with the ability to manage competing priorities and influence teams across functional reporting lines.
Proficiency with customer relationship and case management systems, spreadsheets and presentation tools; ability to maintain accurate records and use data to guide action.

We will give special consideration to candidates who have:

Experience in telecommunications, fiber broadband, managed Wi-Fi or services for multifamily communities, associations or hospitality properties.
Familiarity with bulk and resident service models, contract renewals, Salesforce and ServiceNow.
Experience using customer feedback, account health information or process improvement methods to improve retention and service.

What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
Tuition Assistance Programs
Complimentary Wireless Service & Device*
401k Match
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Tailored learning paths for every position

Physical Requirements And Working Conditions The role involves computer-based work and regular communication with customers and internal teams to coordinate service, resolve issues and maintain records.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply on cspire-telapex.wd12.myworkdayjobs.com About employer

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Jobs in the United States