Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
S
Maintenance Storeroom Manager
Saint-Gobain
KANSAS CITY, KS
- $92,000 to $142,000 USD / year
The Storeroom MRO Manager plays a critical role in supporting plant reliability and maintenance operations by ensuring the right materials and parts are available when needed. This position…
Added 1 min ago
Principal Sales Representative, CAS (Kansas City)
Medtronic
Kansas City, KS
The individual must reside within the territory and regularly travel to customer accounts, including hospitals, clinics, and procedural settings
Added 1 min ago
ServiceNow Platform Architect and Engineering Lead Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Own platform health, including upgrades, patches, performance tuning, and instance hygiene.
Added 1 min ago
Staff Registered Engineer - Structural - Advanced Process Solution Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…sustainable. This engineer will design a variety of structural systems, broaden their design experience, and collaborate with other disciplines, while delivering critical industrial, gas,…
Added 1 min ago
Staff Registered Structural Engineer - LNG Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…sustainable. This engineer will design a variety of structural systems, broaden their design experience, and collaborate with other disciplines, while delivering critical LNG infrastructure…
Added 1 min ago
Payroll Analyst Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…be offered after the first 90 days of employment based upon manager discretion, job performance and work…
Added 1 min ago
Senior Data Scientist (Remote)
GovCIO
Topeka, KS
Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific/technical discipline,+15 years experience (or commensurate experience).
Added 1 min ago
O
Enterprise Task Order Delivery Owner
Oracle
Topeka, KS
- $91,400 to $187,000 USD / year
Oracle Health Government Services is seeking a skilled Federal Program Manager specializing in federal task order ownership, contract delivery, scope governance, requirements management,…
Added 1 min ago
Production Training Support Communications Analyst (Remote)
GovCIO
Topeka, KS
Bachelor’s degree in communications, or commensurate experience with training and support systems
Added 1 min ago
Lead Insurance Product Manager - Part D/PDP
Humana
Topeka, KS
Humana is seeking a Medicare Part D expert to join the team as a Lead Insurance Product Manager who is ready to shape PDP strategy, guide complex decisions and turn regulatory requirements…
Added 1 min ago
Facilities Management Director - Binghamton, NY
Compass Group, North America
Topeka, KS
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 1 min ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 1 min ago
SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Topeka, KS
Wellness & Support – Employee Assistance Program, FSAs, and health programs
Added 1 min ago
FACILITY PROGRAM MANAGER
Veterans Affairs, Veterans Health Administration
Topeka, KS
Selective Service Registration is required for males born after 12/31/1959
Added 1 min ago
Facilities Management Director - Wakefield, RI
Compass Group, North America
Topeka, KS
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 3 mins ago
Assistant Director of Housekeeping
HHS Environmental Services, LLC (USA)
Richmond, VA
Virginia Commonwealth University Health System - EVS
Added 3 mins ago
HM
Manager, Pharmacy Operations & Pharmacist-In-Charge (Full-Time)
Hackensack Meridian Health
Hackensack, NJ
- From $183,664 USD / year
- Full-time
A day in the life of a Manager, Pharmacy Operations Pharmacist-In-Charge at Hackensack Meridian Health includes:
Added 3 mins ago
Licensed Practical Nurse (LPN) - Kennestone Pediatrics Marietta
Wellstar Medical Group, LLC
Marietta, GA
…direction of the Physician, Nurse Supervisor and/or Practice/Office Manager. Recognizes patient's needs and symptoms in advance. Provides care for the patient under the physician's…
Added 3 mins ago
Certified Medical Assistant (CMA) - Gastroenterology - Griffin
Wellstar Medical Group, LLC
Griffin, GA
- Upholds all health care system/organizational policies and procedures and clinical competencies put forth by this job description and professional association including legal, regulatory…
Added 4 mins ago
RN Critical Care Manager
Ascension
Evansville, IN
Schedule: Full Time | Day Shift · Required professional licensure/certification AND 3 years of experience and 1 year of cumulative leadership experience required
Added 6 mins ago
Manager Information Security
USA7 DXC Technology Services LLC
WASHINGTON, DC
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health,…
Added 6 mins ago
Manager Information Security
USA7 DXC Technology Services LLC
WASHINGTON, DC
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health,…
Added 6 mins ago
Sr Manager Information Security
USA7 DXC Technology Services LLC
WASHINGTON, DC
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health,…
Added 6 mins ago
Accreditation and Regulatory Specialist
Adventist Health
Bakersfield, CA
Adventist Health Bakersfield is seeking an Accreditation and Regulatory Specialist for a full-time position with 8-hour day shifts
Added 9 mins ago
Registered Nurse Case Manager
SouthEast Alaska Regional Health Consortium
Sitka, AK
Direct Hire must have applied for an Alaska nursing license at time of hire · Agency staff must have an active Alaska license

CSI Cellular South, Inc

Customer Experience Manager

Ridgeland, MS, United States

Apply on cspire-telapex.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan - it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As Customer Experience Manager, you will guide the experience of Connected Communities customers from sales handoff through onboarding, ongoing service and renewal. You will build trusted relationships with property stakeholders, coordinate the teams serving their communities and residents, and turn customer feedback and service issues into improvements that strengthen satisfaction and retention.

Responsibilities:

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Serve as the primary relationship and escalation contact for assigned customers, maintaining regular communication with property owners, managers, association boards and other stakeholders.
Coordinate Sales, MDU Operations, Consumer Operations, customer care, technical support, Billing, Product and other partners to establish clear handoffs, response expectations, escalation paths and backup coverage.
Manage the customer lifecycle from signed agreement through onboarding, installation, activation, first billing, ongoing service, renewal and approved service changes or disconnects; keep property profiles, contacts, plans and commitments current.
Partner with Sales and Operations on launches and installations, including property and resident communications, support readiness, and follow-up on activation and first-bill issues.
Lead renewal planning and execution with assigned account executives. Track expirations, notice deadlines, auto-renewal terms and agreements requiring validation; maintain risks, actions and due dates in Salesforce and designated systems, and coordinate pricing, contract and service questions with the appropriate partners.
Resolve escalated service and billing concerns by assigning owners, tracking progress, communicating with properties during widespread outages and confirming that corrective actions address the issue.
Identify at-risk relationships through feedback, service history, recurring complaints and renewal activity; coordinate retention plans and support reviews of confirmed customer losses.
Improve customer journeys and cross-team handoffs by identifying root causes, implementing changes with functional owners and measuring whether repeat issues decline.
Work with Billing and Operations to confirm that new agreements, renewals, migrations and disconnects are accurately reflected in service and billing; track discrepancies through correction.
Coordinate customer communications, resident education, support training and follow-up for approved product upgrades and service migrations, including legacy video transitions.
Equip allocated care representatives with property information, procedures and escalation guidance; work with Consumer Operations leaders to review service quality, training needs, workload and coverage.
Lead customer experience and renewal reviews that clarify risks, deadlines, unresolved issues, outcomes, owners and next steps. Share customer feedback with Product and Marketing to inform service improvements.

You will deepen your expertise in customer relationships, renewals, service operations and cross-functional improvement while taking on broader opportunities to shape the Connected Communities customer experience.

Qualifications:

What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Connected Communities team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

College degree or equivalent relevant work experience.
At least four years of progressive experience in customer experience, customer success, account management, customer care or related service operations, including responsibility for escalations and cross-functional initiatives.
Demonstrated ability to build customer relationships, coordinate renewals or retention activities, and lead process improvements from problem identification through measurable results.
Strong communication, organization, analytical and problem-solving skills, with the ability to manage competing priorities and influence teams across functional reporting lines.
Proficiency with customer relationship and case management systems, spreadsheets and presentation tools; ability to maintain accurate records and use data to guide action.

We will give special consideration to candidates who have:

Experience in telecommunications, fiber broadband, managed Wi-Fi or services for multifamily communities, associations or hospitality properties.
Familiarity with bulk and resident service models, contract renewals, Salesforce and ServiceNow.
Experience using customer feedback, account health information or process improvement methods to improve retention and service.

What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
Tuition Assistance Programs
Complimentary Wireless Service & Device*
401k Match
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Tailored learning paths for every position

Physical Requirements And Working Conditions The role involves computer-based work and regular communication with customers and internal teams to coordinate service, resolve issues and maintain records.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply on cspire-telapex.wd12.myworkdayjobs.com About employer

Report this job

Work requirements

Jobs in the United States