Jobs in the United States

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Lead Insurance Product Manager - Part D/PDP
Humana
Pierre, SD
Humana is seeking a Medicare Part D expert to join the team as a Lead Insurance Product Manager who is ready to shape PDP strategy, guide complex decisions and turn regulatory requirements…
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Physician Pay Analyst
Intermountain Health
Pierre, SD
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
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Field Project Manager
Bosch Building Technologies
Amarillo, TX
Job Summary: Field Project Manager leads the execution and delivery of large-scale data center infrastructure projects within enterprise and hyperscale environments. This role oversees the…
Added 1 min ago
Assistant Store Manager
Ross Stores, Inc.
Nashville, TN
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Added 1 min ago
Store Manager
Ross Stores, Inc.
San Angelo, TX
Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
Added 1 min ago
PB
Personal Banker - North Brunswick (Full-time)
Provident Bank
North Brunswick, NJ
- Full-time
The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch…
Added 1 min ago
E
Regional Sales Operations
Expeditors
New York, NY
- $65,000 to $68,000 USD / year
…a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a…
Added 1 min ago
Assistant Manager(01569) - 801 Collins Drive
Domino's
Festus, MO
Join our dynamic team as an Assistant Manager at our Domino's Pizza location in Festus, United States! We're looking for an enthusiastic and goal-oriented leader to help drive our success…
Added 1 min ago
Assistant Manager(01524) - 1613 S 9Th St
Domino's
St Louis, MO
Domino's Pizza is seeking an enthusiastic and motivated Assistant Manager to join our team at our 1613 S 9th St location in St Louis, United States. As an Assistant Manager, you'll play a…
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Assistant Manager (02995) - 139 Illini Blvd
Domino's
Sherman, IL
We're looking for a dynamic and motivated Assistant Manager to join our team at our Sherman location. As an Assistant Manager, you'll play a crucial role in driving operational excellence…
Added 1 min ago
NI
Beauty Counter Manager - Estée Lauder - Mall of America
Nordstrom Inc
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- $22.6 to $23.5 USD / hour
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Associate Remarketing Account Executive, SmartAuction Sales - Greater Denver/Colorado Springs/CO Sales Market
Ally Bank
Remote, United States
Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager · Valid drivers license required
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Dairy Clerk TFM
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Retail Co-Store Manager
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Must have a valid Driver’s license
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Retail Co-Store Manager
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Personal Banker Associate II - Forest-Webb Chapel
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The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position
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Personal Banker Associate I - Forest-Webb
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The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
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Retail Personal Banker Associate I- Concord and Surrounding Areas
Fifth Third Bank, National Association
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The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
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Personal Banker I - The Woodlands
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The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
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Financial Center Manager Associate
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Personal Banker I - Moraine FC
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The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 2 mins ago
Retail Personal Banker Associate II - Forest Square
Fifth Third Bank, National Association
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The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position
Added 2 mins ago
Personal Banker Associate II - St. Matthews Financial Center (Louisville, KY)
Fifth Third Bank, National Association
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The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position
Added 2 mins ago
Retail Personal Banker Associate I - Forest Square
Fifth Third Bank, National Association
Myrtle Beach, SC
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 2 mins ago
Retail Personal Banker Associate I - Forest Square
Fifth Third Bank, National Association
Myrtle Beach, SC
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

CSI Cellular South, Inc

Customer Experience Manager

Ridgeland, MS, United States

Apply on cspire-telapex.wd12.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

“Customer Inspired” isn’t our slogan - it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As Customer Experience Manager, you will guide the experience of Connected Communities customers from sales handoff through onboarding, ongoing service and renewal. You will build trusted relationships with property stakeholders, coordinate the teams serving their communities and residents, and turn customer feedback and service issues into improvements that strengthen satisfaction and retention.

Responsibilities:

What You Will Do In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Serve as the primary relationship and escalation contact for assigned customers, maintaining regular communication with property owners, managers, association boards and other stakeholders.
Coordinate Sales, MDU Operations, Consumer Operations, customer care, technical support, Billing, Product and other partners to establish clear handoffs, response expectations, escalation paths and backup coverage.
Manage the customer lifecycle from signed agreement through onboarding, installation, activation, first billing, ongoing service, renewal and approved service changes or disconnects; keep property profiles, contacts, plans and commitments current.
Partner with Sales and Operations on launches and installations, including property and resident communications, support readiness, and follow-up on activation and first-bill issues.
Lead renewal planning and execution with assigned account executives. Track expirations, notice deadlines, auto-renewal terms and agreements requiring validation; maintain risks, actions and due dates in Salesforce and designated systems, and coordinate pricing, contract and service questions with the appropriate partners.
Resolve escalated service and billing concerns by assigning owners, tracking progress, communicating with properties during widespread outages and confirming that corrective actions address the issue.
Identify at-risk relationships through feedback, service history, recurring complaints and renewal activity; coordinate retention plans and support reviews of confirmed customer losses.
Improve customer journeys and cross-team handoffs by identifying root causes, implementing changes with functional owners and measuring whether repeat issues decline.
Work with Billing and Operations to confirm that new agreements, renewals, migrations and disconnects are accurately reflected in service and billing; track discrepancies through correction.
Coordinate customer communications, resident education, support training and follow-up for approved product upgrades and service migrations, including legacy video transitions.
Equip allocated care representatives with property information, procedures and escalation guidance; work with Consumer Operations leaders to review service quality, training needs, workload and coverage.
Lead customer experience and renewal reviews that clarify risks, deadlines, unresolved issues, outcomes, owners and next steps. Share customer feedback with Product and Marketing to inform service improvements.

You will deepen your expertise in customer relationships, renewals, service operations and cross-functional improvement while taking on broader opportunities to shape the Connected Communities customer experience.

Qualifications:

What You Will Bring As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Connected Communities team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require:

College degree or equivalent relevant work experience.
At least four years of progressive experience in customer experience, customer success, account management, customer care or related service operations, including responsibility for escalations and cross-functional initiatives.
Demonstrated ability to build customer relationships, coordinate renewals or retention activities, and lead process improvements from problem identification through measurable results.
Strong communication, organization, analytical and problem-solving skills, with the ability to manage competing priorities and influence teams across functional reporting lines.
Proficiency with customer relationship and case management systems, spreadsheets and presentation tools; ability to maintain accurate records and use data to guide action.

We will give special consideration to candidates who have:

Experience in telecommunications, fiber broadband, managed Wi-Fi or services for multifamily communities, associations or hospitality properties.
Familiarity with bulk and resident service models, contract renewals, Salesforce and ServiceNow.
Experience using customer feedback, account health information or process improvement methods to improve retention and service.

What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
Tuition Assistance Programs
Complimentary Wireless Service & Device*
401k Match
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Tailored learning paths for every position

Physical Requirements And Working Conditions The role involves computer-based work and regular communication with customers and internal teams to coordinate service, resolve issues and maintain records.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

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Jobs in the United States