Counter Representative - Paint Store

A Paint Store Counter Representative serves as the primary point of contact for both retail and commercial customers, balancing technical expertise in color matching with high-quality service. Core Responsibilities - Customer Assistance: Greet walk-in customers, answer phone inquiries, and provide expert advice on paint and stain types, finishes, and application techniques for various projects. - Paint Mixing & Tinting: Operate computerized tinting machines to mix paint and stain according to standard or custom formulas. - Color Matching: Use spectrophotometers or manual visual comparisons to accurately match paint colors from customer samples. - Sales Transactions: Process orders, returns, and exchanges using a Point of Sale (POS) system, ensuring accurate cash and credit handling. - Inventory Support: Receive and stock incoming freight, perform cycle counts, and maintain organized, clean product displays. - Contractor Support: Assist professional contractors with high-volume orders, technical inquiries, and order tracking. Qualifications & Requirements - Education: High School Diploma or GED. - Experience: Previous retail, customer service, or paint/coatings industry experience{rel="noopener noreferrer" target="_blank"} is preferred. - Technical Skills: Ability to use computers, inventory scanners, and basic mathematical calculations for retail transactions. - Physical Demands: Must be able to stand for long periods and frequently lift or carry items weighing up to 50--60 lbs., such as 5-gallon paint buckets. - Visual Acuity: Must have the ability to distinguish between colors{rel="noopener noreferrer" target="_blank"} for precise color matching. - Driving: A valid driver's license and clean driving record are required for occasional customer deliveries. Key Skills - Strong verbal communication and interpersonal skills. - Attention to detail for accurate order fulfillment and color matching. - Ability to prioritize tasks in a fast-paced environment while maintaining professionalism. Compensation & Benefits - Full-time position, non-exempt position - Overtime available and/or required based on seasonality of the business - $21 - $26 per hour -- commensurate with experience - Simple IRA Retirement available - PTO & Sick Leave available